Switchboard is a one-stop resource hub for refugee service providers in the United States. With the support of the Office of Refugee Resettlement (ORR), we offer tools and materials, learning opportunities, research, and technical assistance on resettlement-related topics. Click here to learn more.

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Switchboard is a one-stop resource hub for refugee service providers in the United States. With the support of the Office of Refugee Resettlement (ORR), we offer tools and materials, learning opportunities, research, and technical assistance on resettlement-related topics. Click here to learn more.

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Podcast – What is Motivational Interviewing?

July 8, 2019

July 8, 2019

July 8, 2019

In this podcast, Switchboard Program Officer Margaret Gibbon is joined by Dr. Miriam Potocky, Author and Professor of Social Work at Florida International University, and Kristen Guscovict, Founder of HEART of Aid Work.

Podcast – What is Motivational Interviewing?

July 8, 2019

July 8, 2019

July 8, 2019

In this podcast, Switchboard Program Officer Margaret Gibbon is joined by Dr. Miriam Potocky, Author and Professor of Social Work at Florida International University, and Kristen Guscovict, Founder of HEART of Aid Work.

Toolkit – Leveraging Feedback in Community Engagement

June 11, 2019

June 11, 2019

June 11, 2019

This toolkit suggests three ways to integrate basic community feedback structures in your programs: implementing a community consultation working group, conducting an annual volunteer survey, and providing training to staff on responding to community concerns and compliments. 

Toolkit – Leveraging Feedback in Community Engagement

June 11, 2019

June 11, 2019

June 11, 2019

This toolkit suggests three ways to integrate basic community feedback structures in your programs: implementing a community consultation working group, conducting an annual volunteer survey, and providing training to staff on responding to community concerns and compliments. 

Info Guide – Building a Culturally Informed Network of Refugee Mental Healthcare Providers

June 11, 2019

June 11, 2019

June 11, 2019

This information guide offers suggestions aimed at refugee service providers seeking to build a culturally informed network of mental healthcare providers.

Info Guide – Building a Culturally Informed Network of Refugee Mental Healthcare Providers

June 11, 2019

June 11, 2019

June 11, 2019

This information guide offers suggestions aimed at refugee service providers seeking to build a culturally informed network of mental healthcare providers.

Info Guide – Helping Clients Overcome Employment Barriers

May 29, 2019

May 29, 2019

May 29, 2019

This information guide suggested practical approaches to address some of the most common refugee employment barriers.

Info Guide – Helping Clients Overcome Employment Barriers

May 29, 2019

May 29, 2019

May 29, 2019

This information guide suggested practical approaches to address some of the most common refugee employment barriers.

Info Guide – Collecting Client Feedback Data

May 15, 2019

May 15, 2019

May 15, 2019

Collecting appropriate client feedback data can influence organizational decision-making and enhance the quality of our programs.

Info Guide – Collecting Client Feedback Data

May 15, 2019

May 15, 2019

May 15, 2019

Collecting appropriate client feedback data can influence organizational decision-making and enhance the quality of our programs.

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