This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.
Author Definitions
Webinar – Introducing Switchboard
This webinar was presented by Jason Crislip, Switchboard Director, to introduce Switchboard and explain the services available to refugee-service providers. By the end of this 30-minute session, you will be able to: Describe what the Switchboard program is; Describe the technical assistance, trainings, and resources available to you through Switchboard; and Use Switchboard’s website to …
Podcast – A Look at Switchboard’s FY19 Needs Assessment
Date: March 14, 2019
Topic(s): Monitoring and Evaluation, Organizational Development
Subtopic(s): Presenting Data
In this podcast, Switchboard Director Jason Crislip and Program Officer Margaret Gibbon have a 7-minute discussion about how Switchboard’s national needs assessment survey is informing Switchboard’s work in FY19. To read the full needs assessment report, click here.
Switchboard Info Sheet
This info sheet provides an overview of Switchboard including the services we offer, the origins of our name, and an introduction to our team.
Improving Well-Being for Refugees in Primary Care: A Toolkit for Providers
Date: March 4, 2019
Topic(s): Health, Mental Health and Wellness
Subtopic(s): SoT Services, SoT Services
This is a Center for Victims of Torture (CVT)-produced toolkit focusing specifically on improving health care interventions for refugees in the primary care setting in the United States. It was developed based on CVT’s 35 years of providing care to torture and war trauma survivors in Minnesota and 5 years of exporting that care to …
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Boundaries in the Electronic Age
Date: January 23, 2019
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Case Management, SoT Services
This webinar examined ethical and professional practice issues related to the electronic evolution in methods of communication. Use of internet searches on clients, communication via texting, the use of blogs and help sites, friending on social media sites, were discussed along with things which may require the development of program policies and/or standards. Objectives: After …
Raising a Girl: A Handbook for Newcomer Mothers and Daughters
Date: January 11, 2019
Topic(s): Child and Youth Development, Health, Mental Health and Wellness
Subtopic(s): Child Welfare
This handbook was created for parents and preteens who are new to the U.S. and addresses things that often come up in families raising girls in the United States. It is intended for mothers and daughters or caregivers of girls to read through and talk about together. This can help girls and their caregivers understand …
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Switchboard Needs Assessment Report
In November and December 2018, Switchboard conducted an initial national-level needs assessment to identify high-priority needs in U.S. refugee resettlement and refugee service provision. The assessment was conducted via an online survey distributed by email to all State Refugee Coordinators, State Refugee Health Coordinators, ORR grantee points of contact, and to members of the legacy …
Family Engagement with Refugee Populations
Date: September 29, 2018
Topic(s): Child and Youth Development, Family Strengthening
Watch this webinar to discover best practices for engaging refugee, immigrant, and English Learner families in their children’s education. Key frameworks and strategies linked to learning are discussed along with information on populations being resettled in the U.S. (Please Note: This webinar is most appropriate for those that already have a basic understanding of who …
Job Readiness Curriculum
Job readiness is one of the most important components of resettlement as it helps clients prepare for and integrate into the American workforce. This course empowers clients to find and succeed in jobs in the United States. It also offers tools to help them understand their documents and their rights as American workers, career path …
Refugee Children Exposed to Intimate Partner Violence: Doubly Vulnerable
Date: September 27, 2018
Topic(s): Family Strengthening
Subtopic(s): Child Welfare, Intimate Partner Violence
Children who are exposed to intimate partner violence suffer. In fact, “mother treated violently” is one of the ten Adverse Childhood Experiences (ACES) known to impact children’s health into adulthood. This webinar discussed the overlaps between children who witness intimate partner violence (IPV) and children who grow up in refugee families, as well as culture …
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