We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Click here to view author guide.

Icon for Evaluation and Research Resource Type

Archived Webinar: Introducing the Switchboard Evidence Database

Author(s): Switchboard
Date: September 18, 2020
Topic(s): Monitoring and Evaluation
Subtopic(s): Evaluation and Research

Hosted on September 18, 2020, this webinar was facilitated by Miriam Potocky, Senior Research Associate at the International Rescue Committee and Professor of Social Work at Florida International University.  Refugee resettlement program staff and administrators need evidence on the interventions and program strategies shown to help their clients thrive in their new lives. We invite …

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Icon for Case Management Resource Type

Guide: What is the evidence for strengths-based and trauma-informed approaches?

Author(s): Switchboard
Date: September 15, 2020
Topic(s): Case Management, Children/Youth and Family Services, Health, Mental Health and Wellness

Strengths-based and trauma-informed approaches are widely endorsed in refugee resettlement programs. The purpose of this summary is to assess the state of the evidence regarding the effectiveness of these approaches with refugee populations. Specifically, the following questions are addressed: What are the impacts of strengths-based and trauma-informed approaches with refugees? What is the strength of …

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Icon for Case Management Resource Type

Archived Webinar: Cultural Competence in Refugee Service Settings: What Does the Research Tell Us?

Author(s): Switchboard
Date: September 10, 2020
Topic(s): Case Management, Health, Mental Health and Wellness

Hosted on September 10, 2020, this webinar was facilitated by Ling San Lau, Senior Program Officer, Program on Forced Migration and Health at Columbia University, Mailman School of Public Health. Webinar panelists included Isabelle Darling, Clinical Lead Mental Health Consultant at the National Partnership for Community Training; Meheria Habibi, Senior Program Officer at the International …

Cultural Competence in Refugee Service Settings: What Does the Research Tell Us? Read More »

Icon for Case Management Resource Type

Guide: Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

Author(s): Switchboard
Date: September 8, 2020
Topic(s): Case Management, Health, Mental Health and Wellness

Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based …

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Icon for Behavioral Healthcare Resource Type

Guide: What is the impact of peer support groups on refugees’ mental health?

Author(s): Switchboard
Date: August 19, 2020
Topic(s): Health, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This evidence summary aims to assess the impact of peer support groups on resettled refugees’ mental health. The intended audience is U.S. refugee service providers and other interested stakeholders. This evidence summary seeks to answer the following questions: What is the status of evidence about the effectiveness of peer support groups among refugees? What is …

What is the impact of peer support groups on refugees’ mental health? Read More »

Icon for COVID-19 Resource Type

Tip Sheet: 10 Things You Can Do to Manage Your COVID-19 Symptoms at Home

Author(s): Centers for Disease Control and Prevention (CDC)
Date: August 18, 2020
Topic(s): Health
Subtopic(s): COVID-19

This fact sheet provides information on what to did if you have possible or confirmed COVID-19. Available in Amharic, Arabic, Burmese, Chinese, Dari, English, Farsi, French, Haitian-Creole, Hmong, Karen, Kinyarwanda,  Korean, Lao, Nepali, Pashto, Portuguese, Russian, Somali, Spanish, Swahili, Tagalog, Tigrinya, Ukrainian, and Vietnamese.

Icon for COVID-19 Resource Type

Video: How to Protect Yourself from COVID-19

Author(s): Church World Service (CWS)
Date: August 14, 2020
Topic(s): Health
Subtopic(s): COVID-19

These short informational videos on COVID-19, produced by Church World Service, are recorded by medical professionals and community experts. They range from three to fifteen minutes long, with some languages having additional shorter versions. The following videos are available: Arabic  Arabic – short version Burmese English French Farsi (Dari) Kinyarwanda Nepalese Rohingya Somali Spanish Swahili Swahili …

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Icon for Health Resource Type

Guide: What is the impact of cultural competence training among health and mental health providers?

Author(s): Switchboard
Date: August 12, 2020
Topic(s): Health, Mental Health and Wellness
Subtopic(s): Healthcare

This evidence summary aims to assess the effectiveness of strategies to build cultural competence among health and mental health providers working with resettled refugees.  The intended audience is U.S. refugee service providers and other interested stakeholders. This evidence summary seeks to answer the following questions: What is the state of evidence about the effectiveness of …

What is the impact of cultural competence training among health and mental health providers? Read More »

Icon for Boundaries Resource Type

Tool or Template: Safety During Client Home Visits Checklist

Author(s): Switchboard
Date: August 5, 2020
Topic(s): Case Management, Organizational Development
Subtopic(s): Boundaries, Conflict Management

This checklist is designed to help you prepare for client home visits. It can be used by staff and volunteers prior to every home visit. Accidents and incidents frequently occur when we become familiar with a client and their neighborhood, so we let our guard down. This checklist is a tool to help staff stay …

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Icon for COVID-19 Resource Type

Guide: Welcome Booklet for Refugees: Information about COVID-19

Author(s): Centers for Disease Control and Prevention (CDC)
Date: August 1, 2020
Topic(s): Health
Subtopic(s): COVID-19

This welcome booklet provides important information to help refugees and their families stay healthy during the COVID-19 pandemic after arriving to the United States. When talking with newly arrived refugees, local refugee health partners and resettlement agency staff should reiterate concepts in the Welcome Booklet and provide them with local and state COVID-19 information and …

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