The Switchboard resource library brings together a variety of resettlement-related materials. Learn more >>

This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.

Author Definitions

BRYCS
Bridging Refugee Youth and Children's Services
CLINIC
Catholic Legal Immigration Network, Inc. National Citizenship Capacity Building Project
CVT
Center for Victims of Torture National Capacity Building Project for Specialized Torture Treatment Centers
Higher
Higher Employment Services Technical Assistance
Mercy Housing
Mercy Housing Refugee Housing Program
META
Monitoring and Evaluation Technical Assistance Project
NPCT
National Partnership for Community Training Mental Health Technical Assistance Program
Project SOAR
Project for Strengthening Organizations Assisting Refugees
RHTAC
Refugee Health Technical Assistance Center
Welcoming America
Welcoming America's Welcoming Refugees Program
Other
Authors not receiving technical assistance funding from ORR

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Icon for Career Advancement Resource Type

Toolkit – Launching and Strengthening Career Pathways Programs

Toolkit
Author(s): Switchboard
Date: October 17, 2019
Topic(s): Employment
Subtopic(s): Career Advancement, Job Development

Successfully building a career pathways program often means forming collaborative community partnerships and tapping into new funding streams. This toolkit, a follow-up resource to Switchboard’s Job Counseling for Career Pathways toolkit, will highlight various approaches to career pathways programming and demonstrate how partnerships and diverse funding streams can be leveraged to expand career pathways programming …

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Icon for Employment Resource Type

Info Guide – Promoting Your Clients Financial Wellbeing

Guide
Author(s): Switchboard
Date: October 9, 2019
Topic(s): Employment, Financial Capabilities

This information guide suggests asset building strategies that refugee service providers can implement to encourage clients’ long-term economic stability and mobility. By leveraging your clients’ strengths, your existing programs, and partnerships with community financial resources, you can incorporate asset building into a holistic approach to economic empowerment.

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Webinar – The Science of Empathy, Empathic Reflection, and Empathic Regulation in Clinical Care

Archived Webinar
Author(s): CVT
Date: October 2, 2019
Topic(s): Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This webinar presents a brief overview of the history and science of empathy.  The discovery of the biological basis of empathy “the mirror neurons” is discussed. A new model of empathic reflection for daily practice in the clinical setting called the Wheel of Empathy is presented. Overcoming major barriers to achieving empathic therapist-patient/client clinical relationships …

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Icon for Community Cohesion Resource Type

Engaging Local Leaders to Foster Welcoming Communities

Guide
Author(s): Welcoming America
Date: September 30, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion

This is the third in a four-part series of guides on engaging receiving communities in order to advance immigrant inclusion and build stronger, more cohesive communities. It provides information on who community leaders are, recommendations for leadership engagement, and case studies on engaging state and other leaders. Other guides in this series include Building Cohesive Communities …

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Icon for Data Analysis Resource Type

Webinar – Data-Driven State Refugee Programs: Lessons from the Field on Using Data to Improve Refugee Programs

Archived Webinar
Author(s): Switchboard
Date: September 26, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Evaluation and Research, Using Data and Evidence

This webinar was presented by Molly M. Scott of the Center for Income and Benefits at The Urban Institute and featured guest speakers Kit Taintor and Derek Maxfield.

Icon for Employment Resource Type

Podcast – Is Your Program Gender-Sensitive?

Podcast
Author(s): Switchboard
Date: September 23, 2019
Topic(s): Employment, Monitoring and Evaluation
Subtopic(s): Project Design and M&E Planning

Stream Switchboard’s latest podcast! Kelsey Chippeaux of the IRC in Silver Spring discusses the process of developing a gender analysis plan for a TANF employment program.

Icon for Monitoring and Evaluation Resource Type

Info Guide – Developing Strong Program Reports

Guide
Author(s): Switchboard
Date: September 19, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Presenting Data, Project Design and M&E Planning

This information guide provides suggestions for drafting a report narrative,incorporating a table of key indicators, and choosing the types of graphs which may strengthen your program reporting.

Icon for Child Wellbeing Resource Type

Info Guide – Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students

Guide
Author(s): Switchboard
Date: September 19, 2019
Topic(s): Children/Youth and Family Services
Subtopic(s): Child Wellbeing, Youth Education, Youth Wellbeing

This guide describes how providers and schools can partner to both proactively prevent incidents of hate, bias, and bullying, and respond to those incidents in a way that ensures students are held accountable.

Icon for Child Wellbeing Resource Type

Webinar – Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students

Archived Webinar
Author(s): Switchboard
Date: September 19, 2019
Topic(s): Children/Youth and Family Services
Subtopic(s): Child Wellbeing, Youth Education, Youth Wellbeing

This webinar was presented by Laura Gardner of Gardner & Associates and covers ways to proactively prevent and respond to bias and hate incidents.

Icon for Organizational Development Resource Type

Video – What is Technical Assistance (TA?)

Video
Author(s): Switchboard
Date: September 17, 2019
Topic(s): Organizational Development

You might have heard that Switchboard provides technical assistance to Office of Refugee Resettlement-funded organizations. But what is technical assistance, anyway? Watch this short video to find out.