We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Click here to view author guide.

Icon for Case Management Resource Type

Podcast: Diversifying Your Client Base: Increasing Enrollment of Asylees, Special Immigrant Visa Holders or SIVs, and Others in ORR programs

Author(s): Switchboard
Date: January 21, 2020
Topic(s): Case Management, Community Engagement, Employment

 Is your program seeking to increase enrollment among special immigrant visa (SIV) holders, asylees, and other ORR-eligible populations? Stream Switchboard’s latest podcast, where Erica Bouris, Senior Technical Advisor for Economic Empowerment at the IRC, discusses ways to boost program enrollment among ORR-eligible clients you may not currently be reaching. She shares her thoughts on …

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Icon for Behavioral Healthcare Resource Type

Archived Webinar: Trauma Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 15, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare, Conflict Management

This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.  By the end of this webinar, you will be able to:  Define trauma awareness and recognize it through practical examples; Describe principles of trauma-informed care in practice;  Name at least two strategies (individual and …

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Icon for Behavioral Healthcare Resource Type

Guide: Preventing Crises in Resettlement: De-escalation with a Trauma Awareness

Author(s): Switchboard
Date: January 10, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare, Conflict Management

Resource coming soon! 

Icon for Behavioral Healthcare Resource Type

Guide: Trauma Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 9, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This information guide describes some of the common principles and guiding practices of trauma-informed care that can inform resettlement and integration practices . It is aimed at refugee service providers, including case managers or those in similar roles, seeking to integrate trauma-informed care into their work.  

Icon for Adult Education Resource Type

Archived Webinar: Refugee Adult Education: Improving Participation, Partnerships, and Program Design

Author(s): Switchboard
Date: December 11, 2019
Topic(s): Adult Education

This webinar was presented by Erica Bouris, Senior Technical Advisor, Economic Empowerment at the IRC.  By the end of this webinar, you will be able to:  Identify the main challenges to adult education access for refugees, with a special focus on women and refugees who are already in the workforce; Identify client level strategies and …

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Icon for Career Advancement Resource Type

Podcast: From a Refugee to a State Refugee Coordinator

Author(s): Switchboard
Date: December 3, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

This Switchboard podcast spotlights Augustin Ntabaganyimana, Executive Deputy Director at the Maryland Department of Human Services. Listen to Augustin share his story about his early life in Rwanda and the Democratic Republic of Congo, arriving as a refugee in the United States, and his road to becoming a State Refugee Coordinator. This podcast is an …

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Icon for Career Advancement Resource Type

Archived Webinar: Launching & Strengthening Career Pathways Programs: Approaches, Partnerships, and Funding Possibilities

Author(s): Switchboard
Date: November 21, 2019
Topic(s): Employment
Subtopic(s): Career Advancement, Job Development, Job Readiness

This webinar was presented by Matt Dolamore, Assistant Director for Integration, LIRS and Saba Imran, Program Coordinator for Economic Empowerment, Switchboard.  By the end of this webinar, you will be able to: Describe two common models of career pathways programming;  Weigh the pros and cons of each model when determining the best strategy for the …

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Icon for Career Advancement Resource Type

Toolkit: Launching and Strengthening Career Pathways Programs

Author(s): Switchboard
Date: October 17, 2019
Topic(s): Employment
Subtopic(s): Career Advancement, Job Development

Successfully building a career pathways program often means forming collaborative community partnerships and tapping into new funding streams. This toolkit, a follow-up resource to Switchboard’s Job Counseling for Career Pathways toolkit, will highlight various approaches to career pathways programming and demonstrate how partnerships and diverse funding streams can be leveraged to expand career pathways programming …

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Icon for Employment Resource Type

Guide: Promoting Your Clients Financial Wellbeing

Author(s): Switchboard
Date: October 9, 2019
Topic(s): Employment, Financial Capabilities

This information guide suggests asset building strategies that refugee service providers can implement to encourage clients’ long-term economic stability and mobility. By leveraging your clients’ strengths, your existing programs, and partnerships with community financial resources, you can incorporate asset building into a holistic approach to economic empowerment.

Icon for Behavioral Healthcare Resource Type

Archived Webinar: The Science of Empathy, Empathic Reflection, and Empathic Regulation in Clinical Care

Author(s): CVT
Date: October 2, 2019
Topic(s): Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This webinar presents a brief overview of the history and science of empathy.  The discovery of the biological basis of empathy “the mirror neurons” is discussed. A new model of empathic reflection for daily practice in the clinical setting called the Wheel of Empathy is presented. Overcoming major barriers to achieving empathic therapist-patient/client clinical relationships …

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