We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Guide: Public Workforce Pathways to Jobs: Accessing Department of Labor (DOL)-Funded Employment and Training Programs

Author(s): Switchboard
Date: May 5, 2022
Topic(s): Employment
Subtopic(s): Career Advancement, Federal Workforce Development, Job Development, Job Readiness
In many employment programs, the key objectives are helping clients become self-sufficient and work towards their personal career goals. In addition to programs through the Office of Refugee Resettlement (ORR) and other federal agencies, Department of Labor (DOL)-funded programs can help clients do just this. This information guide reviews how to get started in exploring …

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Toolkit: Employment Authorization Documents: Reference Guide for Refugee Service Providers

Author(s): Switchboard
Date: April 30, 2022
Topic(s): Employment
Subtopic(s): Employment Rights
This toolkit was updated in April 2022 to reflect new guidance from the U.S. government. Refugees and asylees have the right to work. This reference guide covers the most important and commonly used work authorization documents required for employment in the United States. It includes information on the form I-9, accepted documents typically held by …

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Archived Webinar: Balancing the Demanding Needs of Case Management

Author(s): Switchboard
Date: April 19, 2022
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Boundaries, Self-care and Staff Care
Hosted on April 19, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard, Kristen Guskovict, Founder, HEART of Aid Work. Webinar transcript coming soon! This is part four of a four-part webinar series on the Fundamentals of Case Management. The series provides a foundational understanding of case management for refugee and …

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Blog Post: Ramadan 2022: Help Clients Observe the Holy Month with Health and Safety in Mind

Author(s): National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM)
Date: April 6, 2022
Topic(s): Community Engagement, Cultural Awareness
Ramadan Mubarak! Muslims observing the Holy Month are eager to spend their nights breaking fast, reciting the Quran, praying nightly in congregation (for “taraweeh” and “qiyam al lail”), and connecting to their spirituality. This blog post shares how you can promote better public health to clients, so they can more safely enjoy Ramadan.

Archived Webinar: Practical Guide to Working with Refugees: Skills, Techniques, and Considerations

Author(s): Switchboard
Date: April 6, 2022
Topic(s): Case Management
Subtopic(s): Boundaries, Case Documentation, Interpretation
Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon!  Do you want to improve your knowledge of case management? Do you want …

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Guide: Effective Case Consultations and Case Conferences

Author(s): Switchboard
Date: April 4, 2022
Topic(s): Case Management
Subtopic(s): Case Documentation
It is common to feel stuck or overwhelmed when working with clients who have complex service needs. Discussing with your supervisor can often provide the support you need. When additional support is needed, case consultations and case conferences can help identify solutions, reduce duplication of services, and improve client outcomes. This resource contains two documents …

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Guide: School Enrollment for Students in Temporary Housing

Author(s): Switchboard
Date: April 1, 2022
Topic(s): Child, Youth, and Family Services, Housing
Subtopic(s): Child and Youth Education, Child and Youth Wellbeing
Ensuring access to education is an essential element of resettlement. Finding affordable housing is a significant challenge in most communities in the U.S., and at times, clients may be unhoused or in temporary housing. This guide discusses school enrollment for children and youth who are facing this circumstance. The McKinney-Vento/Homeless Assistance Act is a U.S. …

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Blog Post: Supporting Afghan Clients’ Food Needs during Ramadan

Author(s): Switchboard
Date: April 1, 2022
Topic(s): Cultural Awareness
Subtopic(s): Food Security and Nutrition
This blog post suggests ways that refugee service providers can help meet the food needs of Afghan clients who are observing Ramadan while living in temporary housing.

Tool or Template: Traditional Afghan Ingredients for Ramadan

Author(s): Switchboard
Date: March 30, 2022
Topic(s): Cultural Awareness
Subtopic(s): Food Security and Nutrition
This checklist includes a list of traditional Afghan ingredients commonly used during Ramadan. There is also a column that can be used to track which ingredients have been purchased, and additional lines where more ingredients can be added.  

Archived Webinar: Understanding and Accessing Department of Labor-funded Employment and Training Programs for New Arrivals

Author(s): Switchboard
Date: March 30, 2022
Topic(s): Employment
Subtopic(s): Career Advancement, Federal Workforce Development, Job Development, Job Readiness
Hosted on March 30, 2022, this training was delivered by Rishan Habte, Program Officer for Economic Empowerment, Switchboard; Kim Vitelli, Administrator, Office of Workforce Investment, Department of Labor (DOL); Ayreen Cadwallader, Workforce Researcher and Analyst, Office of Workforce Investment, DOL; and Karen Connor, Division Chief for Workforce Investment, DOL.  With a record number of new …

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