We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Click here to view author guide.

Blog Post: What Can You Expect from Switchboard in the New Year? Findings from our External Evaluation and Needs Assessment

Author(s): Switchboard
Date: December 17, 2020
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Using Data and Evidence
As a Switchboard team, we’re always interested in learning more about how we’re doing, how we can improve, and which topics are on refugee service providers’ minds. This is why we worked with an external evaluator to look back at our work from the previous year to reflect on our project and identify how we could improve. We also conducted a needs assessment to hear from you and inform our priorities for the coming year. Thank you to all who participated! We would like to share some of the main findings with you.

Archived Webinar: Racial Justice in Humanitarian Work Session 1: Introduction

Author(s): International Rescue Committee (IRC)
Date: December 11, 2020
Topic(s): Case Management
The Racial Justice in Humanitarian Work series, presented by the IRC Boise, is a monthly large group learning experience, interspersed with small group reflection sessions applying the learnings to our day to day work. The sessions will study systemic racism in the U.S., histories and lived experiences of people new to the U.S., how each …

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Guide: What is the evidence for improving the employment outcomes of refugee women through employment programs?

Author(s): Switchboard
Date: December 9, 2020
Topic(s): Case Management, Employment
Subtopic(s): Career Advancement, Gender Equality, Job Development
Refugee employment programs assist refugees in finding employment in order to attain self-sufficiency. Employment specialists work to find a match between the needs, abilities, and goals of refugees and hiring needs of employers. Refugee employment programs are frequently federally funded and may also be funded by other public and private sources. The purpose of this …

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Icon for COVID-19 Resource Type

Podcast: Public Service Announcement – Key Times to Practice Social Distancing

Author(s): Centers for Disease Control and Prevention (CDC)
Date: December 4, 2020
Topic(s): Health
Subtopic(s): COVID-19
This 40-second audio public service announcement (PSA) covers the following information:  “Keeping your distance from others helps reduce the spread of COVID-19. Stay at least 2 meters or 6 feet away from others: Inside your home, when someone has, or thinks they have, COVID-19, and Outside your home, in indoor or outdoor spaces, when you …

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Podcast: Public Service Announcement – I Think/Know I Had COVID-19

Author(s): Centers for Disease Control and Prevention (CDC)
Date: December 4, 2020
Topic(s): Health
Subtopic(s): COVID-19
This 30-second audio public service announcement (PSA) covers the following information:  “If you think or know you had COVID-19, you can be around others: After 10 days since symptoms first appeared, and After 24 hours with no fever without fever-reducing medication, and After other symptoms have improved. If you have tested positive for COVID-19 and …

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Podcast: Public Service Announcement – How To Wear a Mask

Author(s): Centers for Disease Control and Prevention (CDC)
Date: December 4, 2020
Topic(s): Health
Subtopic(s): COVID-19
This 30-second audio public service announcement (PSA) covers the following information:  “Wearing a mask helps prevent the spread of COVID-19. Wear your mask correctly: Wash your hands with soap and water for at least 20 seconds before putting on your mask. Holding the ear loops or ties, make sure the mask covers your nose and …

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Archived Webinar: Refugees and Asylees Have the Right to Work

Author(s): Switchboard
Date: December 3, 2020
Topic(s): Employment, Immigration Legal Needs
Subtopic(s): Career Advancement, Job Development, Job Readiness
Hosted on December 2, 2020, this training was delivered by Liza Zamd, Senior Trial Attorney at the Department of Justice (DOJ), Immigrant and Employee Rights Section; and Daniel Wilkinson, Program Manager for Economic Empowerment, Switchboard.   Have you ever had an employer request a specific employment authorization document from a client, even when that client …

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Promising Practice: COVID-19 Automated Call System

Author(s): Office of Refugee Resettlement (ORR)
Date: November 20, 2020
Topic(s): Case Management, Health, Safety
Subtopic(s): COVID-19, Emergency Preparedness
The International Institute of Metropolitan St. Louis (IISTL) in Missouri, MN recognized a need to provide state and local COVID-19 information to their clients in eight common languages that were not already available. They repurposed their automated call system to share pre-recorded messages with clients in their primary language and engaged both local and state …

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Promising Practice: Unaccompanied Refugee Minors (URMs) Graduation Recognition Program

Author(s): Office of Refugee Resettlement (ORR)
Date: November 20, 2020
Topic(s): Children/Youth and Family Services, Community Engagement
Subtopic(s): Child Wellbeing, Early Childhood Education, Youth Education, Youth Wellbeing
Lutheran Community Services Northwest (LCSNW) in Seattle, WA created an annual graduation recognition program for Unaccompanied Refugee Minors (URMs) graduating from high school or college. The program includes a formal gala; free professional photo portraits; an acknowledgement of foster families and others who provided support; and provides an opportunity for former URMs, who often return, …

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Archived Webinar: “I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards

Author(s): Switchboard
Date: November 18, 2020
Topic(s): Case Management, Mental Health and Wellness, Organizational Development
Hosted on November 18, 2020, this training was delivered by Adeyinka Akinsulure-Smith, Ph.D., ABPP, Licensed Psychologist & Professor, The City College of New York Bellevue Program for Survivors of Torture; and Kristen Guskovict, LCSW, Founder, Humanitarian Empathy and Refugee Trauma (Heart) of Aid Work. For many months now, U.S. refugee service providers and the clients …

“I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards Read More »