We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Click here to view author guide.

Icon for Adult Education Resource Type

Promising Practice: COVID-19 Automated Call System

Author(s): Office of Refugee Resettlement (ORR)
Date: November 20, 2020
Topic(s): Adult Education, Case Management, Community Engagement, Health
Subtopic(s): COVID-19

The International Institute of Metropolitan St. Louis (IISTL) in Missouri, MN recognized a need to provide state and local COVID-19 information to their clients in eight common languages that were not already available. They repurposed their automated call system to share pre-recorded messages with clients in their primary language and engaged both local and state …

COVID-19 Automated Call System Read More »

Icon for Child Wellbeing Resource Type

Promising Practice: Unaccompanied Refugee Minors (URMs) Graduation Recognition Program

Author(s): Office of Refugee Resettlement (ORR)
Date: November 20, 2020
Topic(s): Children/Youth and Family Services, Community Engagement
Subtopic(s): Child Wellbeing, Early Childhood Education, Youth Education, Youth Wellbeing

Lutheran Community Services Northwest (LCSNW) in Seattle, WA created an annual graduation recognition program for Unaccompanied Refugee Minors (URMs) graduating from high school or college. The program includes a formal gala; free professional photo portraits; an acknowledgement of foster families and others who provided support; and provides an opportunity for former URMs, who often return, …

Unaccompanied Refugee Minors (URMs) Graduation Recognition Program Read More »

Icon for Case Management Resource Type

Archived Webinar: “I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards

Author(s): Switchboard
Date: November 18, 2020
Topic(s): Case Management, Mental Health and Wellness, Organizational Development

Hosted on November 18, 2020, this training was delivered by Adeyinka Akinsulure-Smith, Ph.D., ABPP, Licensed Psychologist & Professor, The City College of New York Bellevue Program for Survivors of Torture; and Kristen Guskovict, LCSW, Founder, Humanitarian Empathy and Refugee Trauma (Heart) of Aid Work. For many months now, U.S. refugee service providers and the clients …

“I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards Read More »

Icon for Mental Health and Wellness Resource Type

Guide: Preventing Occupational Hazards by Promoting Organizational Resilience

Author(s): Switchboard
Date: November 17, 2020
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Self-care

Burnout, secondary traumatic stress, vicarious trauma, and compassion fatigue are all considered occupational hazards. These effects can result directly from working in certain professions, such as refugee service provision. The internal culture and environment of an organization can increase a staff person’s vulnerability to these occupational hazards, or these can enhance organizational resilience. This guide …

Preventing Occupational Hazards by Promoting Organizational Resilience Read More »

Icon for Adult Education Resource Type

Video: Navigating Chromebook Usage

Author(s): HIAS
Date: October 8, 2020
Topic(s): Adult Education

This video series includes 11 short videos in seven languages, covering topics such as how to navigate Chromebook settings, use the keyboard and trackpad, how to conduct Google searches, use Gmail, find Chromebook apps, changing the computer language, and more.

Icon for Child Wellbeing Resource Type

Guide: Integrating Digital Citizenship into Refugee and Immigrant Youth Programs

Author(s): Switchboard
Date: October 1, 2020
Topic(s): Children/Youth and Family Services
Subtopic(s): Child Wellbeing, Youth Education, Youth Wellbeing

This guide is designed to help staff integrate digital citizenship education into existing programs, with a focus on digital safety, security, and rights and responsibilities. It describes suggestions for identifying risk and protective factors among refugee youth participants; determining your digital citizenship objectives and core messages; designing activities within your program context that align with …

Integrating Digital Citizenship into Refugee and Immigrant Youth Programs Read More »

Icon for Evaluation and Research Resource Type

Archived Webinar: Introducing the Switchboard Evidence Database

Author(s): Switchboard
Date: September 18, 2020
Topic(s): Monitoring and Evaluation
Subtopic(s): Evaluation and Research

Hosted on September 18, 2020, this webinar was facilitated by Miriam Potocky, Senior Research Associate at the International Rescue Committee and Professor of Social Work at Florida International University.  Refugee resettlement program staff and administrators need evidence on the interventions and program strategies shown to help their clients thrive in their new lives. We invite …

Introducing the Switchboard Evidence Database Read More »

Icon for Case Management Resource Type

Guide: What is the evidence for strengths-based and trauma-informed approaches?

Author(s): Switchboard
Date: September 15, 2020
Topic(s): Case Management, Children/Youth and Family Services, Health, Mental Health and Wellness

Strengths-based and trauma-informed approaches are widely endorsed in refugee resettlement programs. The purpose of this summary is to assess the state of the evidence regarding the effectiveness of these approaches with refugee populations. Specifically, the following questions are addressed: What are the impacts of strengths-based and trauma-informed approaches with refugees? What is the strength of …

What is the evidence for strengths-based and trauma-informed approaches? Read More »

Icon for Case Management Resource Type

Archived Webinar: Cultural Competence in Refugee Service Settings: What Does the Research Tell Us?

Author(s): Switchboard
Date: September 10, 2020
Topic(s): Case Management, Health, Mental Health and Wellness

Hosted on September 10, 2020, this webinar was facilitated by Ling San Lau, Senior Program Officer, Program on Forced Migration and Health at Columbia University, Mailman School of Public Health. Webinar panelists included Isabelle Darling, Clinical Lead Mental Health Consultant at the National Partnership for Community Training; Meheria Habibi, Senior Program Officer at the International …

Cultural Competence in Refugee Service Settings: What Does the Research Tell Us? Read More »

Icon for Case Management Resource Type

Guide: Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

Author(s): Switchboard
Date: September 8, 2020
Topic(s): Case Management, Health, Mental Health and Wellness

Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based …

Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature Read More »