This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.
Author Definitions
Podcast – What is Motivational Interviewing?
Date: July 8, 2019
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Behavioral Healthcare, Case Management
In this podcast, Switchboard Program Officer Margaret Gibbon is joined by Dr. Miriam Potocky, Author and Professor of Social Work at Florida International University, and Kristen Guscovict, Founder of HEART of Aid Work. They discuss motivational interviewing, an evidence-based intervention that can be used in refugee case management programs, and provide examples of how it …
Webinar – Strengthening Refugee Integration through Community Resource Mapping
Date: July 8, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion
This webinar was facilitated by Sarah Krause, Consultant, Sarah Krause Consulting and Meg Gibbon, Program Officer for Learning and Knowledge Management, Switchboard. Webinar transcript coming soon! By the end of this 60-minute session, you will be able to: Identify the advantages of community resource mapping; Describe how to determine which community resources may be of …
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Community Resource Mapping Templates
Date: July 8, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion
These Community Resource Mapping Templates are intended to support you in your own community resource mapping process. As every community is unique, these templates should be seen as a guide and modified to fit your local needs. This document includes the following templates: Pre-Planning, Planning, Information Gathering, Analysis, Monitoring, and Sharing.
Switchboard Tool – M&E Plan Template
Date: June 28, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Project Design and M&E Planning
M&E plans are intended to guide monitoring and evaluation processes throughout the life of a project or funding period. But what are the components of a strong M&E plan? Switchboard’s Monitoring and Evaluation (M&E) Plan Template makes them easy to learn by walking step-by-step through a sample refugee employment program. M&E Plans are intended to …
Advancing Goals in Community Engagement: Editable Outreach Templates
Date: June 24, 2019
Topic(s): Community Engagement
Subtopic(s): Media and Communications
Community engagement is critical for those serving refugees, asylees, and other immigrant populations. Effective engagement involves efforts that are within your staff’s facilitation capacity and that address the strengths and needs of both the receiving community and of your clients. This document contains three editable outreach templates: Refugees in Your City Fact Sheet, Sample annual …
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Webinar – Leveraging Feedback in Community Engagement
Date: June 17, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion, Media and Communications
This webinar was facilitated by Brianne Casey, Consultant, Community Development and Refugee Resettlement. By the end of this 60-minute session, you will be able to: Apply relevant community engagement frameworks to your work; Identify effective strategies for utilizing community feedback; and Implement one or more feedback tool(s) to strengthen your community engagement goals.
Webinar – Building a Culturally Informed Network of Refugee Mental Healthcare Providers
This webinar was facilitated by Isabelle Darling, Clinical Mental Health Lead, Gulf Coast Jewish Family and Community Services. By the end of this 90-minute session, you will be able to: Recognize and distinguish key concepts related to cultural awareness; Identify and apply actions to build a culturally informed provider network; Understand how culture may impact …
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Toolkit – Leveraging Feedback in Community Engagement
Date: June 11, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion
This toolkit suggests three ways to integrate basic community feedback structures in your programs: implementing a community consultation working group, conducting an annual volunteer survey, and providing training to staff on responding to community concerns and compliments. It includes a range of tools and templates you can use to integrate these three approaches into your community …
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Tool – Mental Health Referral and New Provider Inquiry Forms
This tool includes a Mental Health Referral Form and a New Provider Inquiry Form that refugee service providers may use in collaboration with mental healthcare providers as they work to build a culturally informed referral network. The Mental Health Referral Form is designed to be completed by the caseworker/refugee service provider making the referral, then …
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Info Guide – Building a Culturally Informed Network of Refugee Mental Healthcare Providers
Many of us move between several cultures throughout the day, often without thinking about it. We may not always engage with others about the experiences of our cultures, but when working with refugees, culture is an essential component of understanding our clients as whole people. This information guide offers suggestions aimed at refugee service providers …