This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.
Author Definitions
Webinar – Collecting Client Feedback Data
Date: May 16, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection
This webinar was facilitated by Floor de Ruijter, Program Officer for Monitoring and Evaluation, Switchboard and Graeme Rodgers, Technical Adviser for Research, IRC. The transcript for this webinar will be released soon. By the end of this 60-minute session, you will be able to: Explain why collecting client feedback is important; Name key steps you …
Info Guide – Collecting Client Feedback Data
Date: May 15, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection
Collecting appropriate client feedback data can influence organizational decision-making and enhance the quality of our programs. It can also help contribute to a culture of client responsiveness. This info guide discusses the importance of client consent in data collection and covers six key questions to ask yourself when choosing appropriate methods for collecting client feedback.
Webinar – Job Counseling for Career Pathways
Date: April 23, 2019
Topic(s): Employment
Subtopic(s): Career Advancement
This webinar was facilitated by Daniel Wilkinson, Program Manager for Economic Empowerment, LIRS/Switchboard, with a Q&A panel of three representatives from ORR-funded employment service providers who have recently increased emphasis on career pathways programming. By the end of this 60-minute session, you will be able to: Describe what a career pathway is and why it …
Toolkit – Job Counseling for Career Pathways
Date: April 22, 2019
Topic(s): Employment
Subtopic(s): Career Advancement
Job Counseling for Career Pathways is the first of two Switchboard toolkits focused on strengthening career pathways programming. This toolkit will focus on things you can do right away (without much additional funding) to strengthen your career pathways efforts, including: identifying client motivations and needs, collaborating with clients to set goals and action steps, and …
About Switchboard Video
Watch this 3-minute video to learn all about Switchboard, including about the trainings, resources, and technical assistance available to you as an ORR grantee.
Webinar – Introduction to Data Analysis for Learning and Program Improvement
Date: March 29, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Project Design and M&E Planning
This webinar was facilitated by Floor de Ruijter, Switchboard Program Officer for Monitoring and Evaluation. By the end of this 60-minute session, you will be able to: Define data analysis in the context of the data-driven program cycle; Describe necessary steps to prepare for data analysis; and Begin analyzing data for learning and program improvement
Monitoring and Evaluation Glossary
Date: March 27, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality, Evaluation and Research, Presenting Data, Project Design and M&E Planning, Using Data and Evidence
A lot of terminology can be associated with monitoring and evaluation, and vocabulary definitions can vary widely. Some terms seem to have overlapping definitions–for instance, in the different ways logic models, theories of change and logical frameworks (logframes) can be defined. You can use this glossary to clear up confusion and be sure you understand …
Webinar – Introducing Switchboard
This webinar was presented by Jason Crislip, Switchboard Director, to introduce Switchboard and explain the services available to refugee-service providers. By the end of this 30-minute session, you will be able to: Describe what the Switchboard program is; Describe the technical assistance, trainings, and resources available to you through Switchboard; and Use Switchboard’s website to …
Podcast – A Look at Switchboard’s FY19 Needs Assessment
Date: March 14, 2019
Topic(s): Monitoring and Evaluation, Organizational Development
Subtopic(s): Presenting Data
In this podcast, Switchboard Director Jason Crislip and Program Officer Margaret Gibbon have a 7-minute discussion about how Switchboard’s national needs assessment survey is informing Switchboard’s work in FY19. To read the full needs assessment report, click here.
Switchboard Info Sheet
This info sheet provides an overview of Switchboard including the services we offer, the origins of our name, and an introduction to our team.