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Resources
- “I Have”, “I Am,” and “I Can”: Serving Students with Interrupted Formal Education
- 10 Interview Prep Best Practices
- 3 Steps for Developing Key Evaluation Questions
- 4 Practical Tips for Improving Data Quality in Case Management Programs, with Case Study
- 4 Tips for Effective Employer Conversations
- 5 Questions for Obtaining Meaningful Informed Consent
- 5 Steps for Choosing Data Collection Methods
- 5 Steps for Establishing Productive Research Partnerships
- 5 Steps for Planning Focus Group Discussions
- 5 Steps for Planning Surveys
- 5 Steps for Using Data to Tell Program Stories
- 5 Tips for M&E Culture Change
- 7 Steps for Developing Theories of Change, with Case Study
- 7 Tips for Developing Data-Driven, Evidence-Based Programs
- 8 Tips for Using Logic Models to Improve Project Design and M&E, with Case Study
- A Guide to Labor Market Information for Refugee Employment Programs
- A Tip for Working with Congolese Refugees
- About Switchboard Video
- Advancing Goals in Community Engagement: Editable Outreach Templates
- Advocacy Targets and Methods
- Advocacy vs. Lobbying
- Alternative Therapeutic Approaches to Refugee Mental Health
- An Outline of a Best Practice Model for Working With Survivors of Torture
- Animated Video – What is Technical Assistance (TA?)
- Announcing A Guide to Labor Market Information for Refugee Employment Programs
- Annual Appeals
- Annual Reports
- Answering Difficult Questions
- Bedbug Fact Sheet
- Board Development for ECBOs
- Boundaries – Protecting Clients and Ourselves
- Boundaries in the Electronic Age
- Broadening Scope as an ECBO Q&A
- Brochure – A Landlord’s Guide to Renting to Refugees
- Brochure – Renting Housing in the United States – A Guide for New Americans
- Budgeting for Research and Evaluation Tipsheet & Checklist
- Building a Community Together
- Building and Sustaining Community Collaborations for Refugee Welcome: Toolkit
- Building Bridges – a Guide to Planning and Implementing Cross-Service Training
- Building Community Through Music
- Building Meaningful Contact: A How To Guide
- Building Welcoming Schools: Toolkit
- Building Your Capacity to Address Conflict
- Careers & Connections: A Program Planning and Implementation Guide for Employment Mentoring
- Child Maltreatment Prevention Curriculum
- Children of War: A Video for Educators
- Citizenship Tip Sheet – Becoming a U.S. Citizen Through Naturalization
- Citizenship Tip Sheet – Benefits of Becoming a U.S. Citizen
- Citizenship Tool – Becoming a Citizen Marketing Flyer
- Citizenship Tool – U.S. Citizenship Application Process Slides
- Citizenship Tool – U.S. Citizenship Application Process Workshop Evaluation
- Citizenship Toolkit including Citizenship Navigator Training Guide
- Clinical Approaches in Integrative Healthcare
- Collaborating with Mainstream Workforce Development and Taking Advantage of Federal Workforce Development-funded Training Opportunities
- Community Engagement – Effective Messaging and Trauma-Informed Care Approaches
- Community Resource Mapping Templates
- Connecting to Businesses
- Connecting to Established Immigrant Groups and Advocacy Organizations
- Connecting to Nonprofit Associations and TA Providers
- Cultural Backgrounder: Bhutanese Refugee Families
- Cultural Backgrounder: Refugee Families from Burma
- Cultural Backgrounder: Refugee Families from Iraq
- Cultural Backgrounder: Refugee Families from Somalia
- Culture and Trauma Brief: Promoting Culturally Competent Trauma-Informed Practices
- Data Collection Offers Opportunities for Unpacking the Refugee Experience
- Data Collection Planning Worksheet
- Diagram: The Data-Driven & Evidence-Based Program Cycle
- Diversifying Resources
- Documenting Your Casework
- Domestic-Intimate Partner Violence Programs, Policies, and Partnerships
- ECBO Capacity Assessment
- ECBO Fundraising Q&A
- End-of-Project Learning Meeting Template
- Enhancing Child Care for Refugee Self-Sufficiency: A Training Resource and Toolkit
- Enrolling Refugee Children in U.S. Schools
- Exploring Policy Challenges, Solutions, and Resources for Addressing Trauma Among Refugee Youth
- Family Engagement with Refugee Populations
- Federal Funding and Proposal Writing
- Financial Literacy: How to Teach the Basics
- Finding and Preparing Refugee Clients for Media Interactions
- Finding Common Ground in a Garden
- Finding Common Ground: Stay-at-home Mom and Sudanese Refugee Share Culture and Welcome
- Finding Prospective Donors – Private Funders and Foundations
- Finding Skilled Volunteers
- Food Service Vocabulary Picture Guide
- Forming a 501c3 as an ECBO Q&A
- From Learning to Action
- Getting Your Board Involved in Fundraising
- Grant Proposal Budgeting
- Grant Writing
- Grant Writing 101 – Self-Assess Your Proposal
- Grief and Healing Information Guide
- Group Application Workshop for Refugee Adjustment of Status Applications
- Group Techniques in Evaluation
- Group Work With Survivors of Torture: Engaging Communities
- Growing Up in a New Country: A Positive Youth Development Toolkit for Working with Refugees and Immigrants
- Guardianship Fact Sheet for Staff Assisting Refugee Families
- Harnessing Volunteer Energy to Support and Welcome Refugees in Your Community
- Helping Clients with Disabilities Naturalize
- Holiday Employer Outreach Cards
- Hotel Housekeeping Vocabulary Picture Guide
- Household Pests Training Slides
- Housing and Community Integration
- How Communities Can Respond to Grief
- HUD-Subsidized Refugee Residency Requirements
- Improving Well-Being for Refugees in Primary Care: A Toolkit for Providers
- Increasing Board Involvement
- Indicator Matrix Template
- Info Guide – Supporting the Career Pathways of Female Clients
- Info Guide – Access to Mental Health Services For Refugees and Other Vulnerable Immigrants in the U.S.
- Info Guide – Building a Culturally Informed Network of Refugee Mental Healthcare Providers
- Info Guide – Collecting and Analyzing Data for Learning and Program Improvement
- Info Guide – Collecting Client Feedback Data
- Info Guide – Demystifying Strengths-Based Services: Fostering Refugees’ Resilience in Resettlement
- Info Guide – Developing Strong Program Reports
- Info Guide – Helping Clients Overcome Employment Barriers
- Info Guide – Overcoming Barriers to Adult Education: Strengths-based Strategies for Effective Enrollment and Retention
- Info Guide – Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students
- Info Guide – Promoting Your Clients Financial Wellbeing
- Info Guide – Refugee Youth Mentoring: Essential Elements for Effective Programs
- Integrated Care Continuum for Survivors of Torture Instruction (SOT-ICC)
- Integrating Refugee Mental Healthcare – RHS-15 and Healthcare Providers
- Integrative Healthcare Settings – Exploring Approaches and Benefits for Refugees
- Integrative Healthcare Settings – Information Guide
- Interview Behavior Videos
- Introduction to Advocacy
- Introduction to Case Management
- Job Application Bingo
- Job Readiness Curriculum
- Job Skills Mentor Guidebook
- Journey to Resettlement: Refugee Experiences in Countries of Asylum
- Key Components to Successful Advocacy
- Language Access – Understand and Advocate for Your Clients’ Right to Interpretation Services
- Leadership and Resilience Among Survivors of Violence and Torture
- Legal Guardianship for Refugee Children Living in the U.S. with Relatives
- Leveraging First Job Placements: How to be Strategic with Survival Jobs
- Local Resource Mapping
- Locating Federal (and State) Funding Opportunities
- Making the Most of Partnerships and Collaborations
- Managing Trauma: Tips for Supporting Refugee Teens in Schools, Refugee Resettlement, and Other Contexts
- Measures that are Appropriate for Refugee Children and Families
- Mental Health Interpretation: Program Structures and Funding Challenges
- Mental Health Screening Tools and Referral Networks
- Mitigating Conflict among Refugee Communities
- Mitigating Conflict with Clients
- Monitoring and Evaluation Glossary
- Monitoring Your SMART Objectives Facilitator’s Guide
- Muslim Refugee Youth: Stories & Strategies Addressing Discrimination & Bullying
- Needs Assessment Training Handbook
- Neighbors Together: Promising Practices to Strengthen Relations with Refugees and Muslims
- New Rule on Recognition and Accreditation
- Obtaining Corporate Sponsors
- Organizational M&E Standards and Capacity Assessment
- Organizational Sustainability: A View from 3 Perspectives
- Overview of the U.S. Naturalization Process and Citizenship Benefits
- Partnering with Universities
- Partnering with VOLAG Affiliates
- Perspective From a New Job Developer
- Planned Giving Overview
- Planning for and Launching Capital Campaigns
- Please Repair – An Illustrated Guide
- Podcast – A Look at Switchboard’s FY19 Needs Assessment
- Podcast – A Path to Food Security & Nutrition for Refugees & Immigrants in the U.S: Building an Evidence Base
- Podcast – Data Quality in Case Management
- Podcast – How Local Voices Can Help Us Understand Refugee Integration
- Podcast – Is Your Program Gender-Sensitive?
- Podcast – Monitoring & Evaluation for Economic Empowerment Programs
- Podcast – Strategies for Supporting Refugee Families Enrolled in TANF and RCA
- Podcast – Two Exciting Ways to Use Mobile Data Collection in Refugee Programs
- Podcast – What is Motivational Interviewing?
- Podcast – Why We Should Integrate Gender into our M&E Systems
- Podcast – Financial Capability for Refugees: Promising Practices for Upward Economic Mobility
- Pre-requisites for Foundation Fundraising
- Preparing Your Elevator Speech
- Presenters’ Guide
- Program Activity to Address Conflict
- Promoting Refugee and Community Wellness
- Promoting Safety With Our Clients
- Psychological Issues in Navigating the Asylum Process
- Quick Reference Table: Overview of Common Data Collection Methods
- Quick Tips on Data Quality – Animated Excerpt from the META Podcast
- Raising a Girl: A Handbook for Newcomer Mothers and Daughters
- Raising Children in a New Country: An Illustrated Handbook
- Raising Teens in a New Country: A Guide for the Whole Family
- Raising Young Children in a New Country: Supporting Early Learning and Healthy Development
- Recruiting Motivated and Effective Board Members
- Refugee Children Exposed to Intimate Partner Violence: Doubly Vulnerable
- Refugee Children in U.S. Schools: A Toolkit for Teachers and School Personnel
- Refugee Services Core Stressor Assessment Tool
- Refugee Suicide Prevention Poster
- Refugee Suicide Prevention Training Toolkit
- Refugee Volunteer Recruitment Video
- Refugee Wellness Country Guide – Burma (Myanmar) Rohingya
- Refugee Wellness Country Guide – Burma/Myanmar
- Refugee Wellness Country Guide – Democratic Republic of Congo
- Refugee Wellness Country Guide – Federal Republic of Somalia/Somalia
- Refugee Wellness Country Guide – Iraq
- Refugee Wellness Country Guide – Syrian Arab Republic
- Refugees and the Affordable Care Act (ACA) Video
- Refugees and the U.S. Child Welfare System: A Toolkit for Service Providers
- Refugees from Burma: Considerations for Health Providers
- Report Writing Q&A with ORR
- Reporting Well Resource Booklet
- Research/Evaluation After-Action Review Meeting Template
- Research/Evaluation Roles and Responsibilities Mapping Template
- Research/Evaluation Time & Effort Calculator
- Resilience among Refugee Youth and Families
- Resources and Tips for Promoting Citizenship in Your Community
- Resources for Staff New to Serving Survivors of Torture
- Revenue and Expenses Template
- Review of Child and Adolescent Refugee Mental Health
- Sample Client Rights and Responsibilities Form
- Sample Data Quality Assurance Standard Operating Procedures (SOPs)
- Sample Informed Consent Form
- Sample Refugee Services Volunteer Application
- Script – Health Care Provider’s Introduction for Working with Telephone/Remote Interpreters
- Scripts for Working with Interpreters
- Setting Up Grants Management Systems
- Sex Trafficking of Minors: Know the Process, Look for the Signs
- SMART Indicators Checklist, with Case Study
- Stand Together: Messaging about Muslims and Refugees in Challenging Times
- Starting a Social Enterprise
- Suicidality Among Refugees Information Guide
- Suicide and Refugee Children and Adolescents
- Supporting Newcomer Students through Parent Civic Engagement in Schools
- Switchboard Info Sheet
- Switchboard Needs Assessment Report
- Switchboard Tool – M&E Plan Template
- Talking Points for Those Who Welcome Refugees
- Talking Points: Head Start and Refugee Provider Communication Guide
- Talking to Children about War and Terrorism
- Template: Data Visualization Examples
- The ACA and Refugee Health – Expanding Health Insurance Access, Benefits and Protections
- The ACA and Refugee Health – Expanding Health Insurance Coverage for Refugee Children, Families and Young Adults
- The Five C’s of Good Case Notes
- The Importance of Client Choice
- The Neighborhood Stabilization Program
- The Welcoming Economies Playbook: Strategies for Building an inclusive Economy
- Theory of Change and Logical Framework (Logframe) Templates
- Therapy for Refugees and Torture Survivors: New H.E.A.R.T. Model
- Time Management Resource Booklet
- Time Management Techniques for Case Managers
- Tips and Strategies for Culturally Sensitive Care
- Tips for Starting Up a New Grant
- Tips from a Veteran Job Developer
- Tool – Data Analysis and Action Planning Templates
- Tool – Mental Health Referral and New Provider Inquiry Forms
- Toolkit – Data-Driven State Refugee Programs: Lessons from the Field on Managing, Analyzing, and Using Data to Improve Refugee Programs
- Toolkit – Job Counseling for Career Pathways
- Toolkit – Launching and Strengthening Career Pathways Programs
- Toolkit – Leveraging Feedback in Community Engagement
- U.S. Employers’ Guide to Hiring Refugees
- Understanding Refugee Trauma
- Understanding Trauma in Refugee Youth: Pre-flight, Flight, & Post-flight
- US Job Cycle Card Sort Game
- Using Volunteers to Promote Citizenship
- Volunteer Management Handbook for Refugee-Led Organizations
- Ways to Use Cultural Backgrounders
- Webinar – 3 Steps for Developing Stronger Program Reports
- Webinar – Access to Mental Health Services for Refugees and Other Vulnerable Immigrants in the U.S.: Overcoming Barriers and Strengthening Enabling Factors
- Webinar – Building a Culturally Informed Network of Refugee Mental Healthcare Providers
- Webinar – Collecting Client Feedback Data
- Webinar – Data Visualization in Excel Made Easy
- Webinar – Data-Driven State Refugee Programs: Lessons from the Field on Using Data to Improve Refugee Programs
- Webinar – Demystifying Strengths-Based Services to Foster Refugees’ Resilience
- Webinar – Effective Presentation of Data for Reports, Winning Proposals and Outreach
- Webinar – Evidence Based Refugee Youth Mentoring: Essential Ingredients!
- Webinar – Helping Clients Overcome Employment Barriers
- Webinar – How to Design and Measure a Successful Career Advancement Program
- Webinar – How to Ensure Data Quality in Case Management: 4 Practical Strategies
- Webinar – Introducing Switchboard
- Webinar – Introduction to Data Analysis for Learning and Program Improvement
- Webinar – Job Counseling for Career Pathways
- Webinar – Leveraging Feedback in Community Engagement
- Webinar – Methods Matter: 4 Questions to Consider When Choosing Data Collection Methods
- Webinar – Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students
- Webinar – Program M&E: A Path Towards Program Improvement and Better Outcomes for Refugee Clients
- Webinar – Project Design: Providing a Foundation for Good M&E
- Webinar – Short-to Long-Term Economic Integration for Refugee Employment: Using Theories of Change to Design a Job Upgrade Program
- Webinar – Strategic Communications Refresher
- Webinar – Strengthening Refugee Integration through Community Resource Mapping
- Webinar – The Science of Empathy, Empathic Reflection, and Empathic Regulation in Clinical Care
- Webinar – Using Data from the American Community Survey (ACS) to Understand the Social and Economic Outcomes of Refugee Resettlement
- Webinar – Women @ Work: Creative Strategies for Female Economic Empowerment
- Webinar – Using Data to Tell the Stories of Our Immigration Programs
- Webinar on Building and Sustaining Collaborations for Refugee Welcome
- Webinar on Building Meaningful Contact: A How To Guide
- Webinar on Building Welcoming Communities Through Engaging Volunteers
- Webinar on Building Welcoming Schools
- Webinar on Effective Messaging and Trauma Informed Care Approaches
- Webinar on Investing in Refugee Entrepreneurs
- Webinar on Promoting Refugee and Community Wellness
- Webinar on Raising Teens in a New Country: Using the BRYCS Guide in Your Work with Refugee Families
- Webinar on Resilience among Refugee Youth and Families
- Webinar on the Welcoming Economies Playbook: Strategies for Building an inclusive Economy
- Webinar on Welcoming and Integrating Refugee Professionals
- Webinar on Welcoming Refugees in Rural Communities: Promising Examples from the Field
- Webinar Series – Learn to Easily and Accurately Collect Data with CommCare Mobile Technology
- Welcome to Your New Home – An Illustrated Guide
- Welcoming Refugees in Rural Communities: Promising Examples from the Field
- What Now? Post-High School, College & Career Readiness for Refugee Youth
- Workforce Innovation and Opportunity Act (WIOA) for Refugees
- Working Clinically with Traumatized Refugee Children and Families
- Working With Survivors of Torture: The Mind-Body Connection
Posts
- 5 Mapping Strategies for Employer Outreach
- 5 Tips for New Employment Staff
- 5 Ways to Support Your Clients’ Financial Wellbeing
- 7 Tips for Supporting Staff Through a Database Transition
- 7 Tips if You’re New to Job Development
- A Few Ways to Engage Volunteers in your Employment Program
- A Round-up of Resources for Social Work Month
- A Round-up of Resources on Community Engagement
- A Round-up of Resources on Project Design
- Data Visualization Made Easy: Program Output Data Before and After
- Data-Driven Job Upgrade Programs: 2 Questions to Ask when Measuring Changes in Client Income
- Educating Your Clients on Their Rights Regarding Workplace Harassment
- Getting More from Your ORR-6 Data: What’s the Value of ORR-6 Data to You?
- Head, Heart, Hands: A Strategy for Employer Conversations
- High-Paying Jobs Refugees can Access without a Bachelor’s Degree
- How States Are Using Better Data to Help Refugees
- Interactive Data Sources for Refugee Service Providers #1: UNHCR Resettlement Data Finder
- Interactive Data Sources for Refugee Service Providers #2: IOM Migration Data Portal
- Interactive Data Sources for Refugee Service Providers #3: MPI Data Hub
- Is Your Data Tidy? Tips from the Experts to Speed Analysis and Save You Time
- Job Corps Provides Opportunities for Refugee Young Adults
- Job Counseling for Career Pathways: Asking the Right Questions
- Laughter and Trauma
- On World Day against Trafficking, a Round-up of Anti-Trafficking Resources
- Overcoming the Financial Challenge of Higher Education
- Resume Writing for Entry-Level Positions
- Targeted Volunteer Recruitment for Employment Programs
- Unaccompanied Children: Factors in Successful Integration
- Understanding and Benefiting from Corporate Volunteering
- What is a Community of Practice?
- When Serving Highly Skilled Refugees, You Don’t Need to Re-invent the Wheel!
- When’s that Report Due Again? How to Develop a Monitoring and Evaluation Workplan
- Why the Name Switchboard?
- Why We Should Have Developed our Logic Model before Our Project Narrative — Not the Other Way Around
- Worker’s Rights Review
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Featured Resources
Toolkit – Launching and Strengthening Career Pathways Programs
October 17, 2019
Successfully building a career pathways program often means forming collaborative community partnerships and tapping into new funding streams. This toolkit,
Info Guide – Promoting Your Clients Financial Wellbeing
October 9, 2019
This information guide suggests asset building strategies that refugee service providers can implement to encourage clients’ long-term economic stability and
Podcast – Is Your Program Gender-Sensitive?
September 23, 2019
Stream Switchboard’s latest podcast! Kelsey Chippeaux of the IRC in Silver Spring discusses the process of developing a gender analysis plan for a TANF employment program.