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- “I Have”, “I Am,” and “I Can”: Serving Students with Interrupted Formal Education
- “You are Safe Here” Posters
- “You are Safe Here” Printable Pins
- 10 Interview Prep Best Practices
- 3 Steps for Developing Key Evaluation Questions
- 3 Steps for Developing Stronger Program Reports
- 4 Practical Tips for Improving Data Quality in Case Management Programs, with Case Study
- 4 Tips for Effective Employer Conversations
- 5 Questions for Obtaining Meaningful Informed Consent
- 5 Steps for Choosing Data Collection Methods
- 5 Steps for Establishing Productive Research Partnerships
- 5 Steps for Planning Focus Group Discussions
- 5 Steps for Planning Surveys
- 5 Steps for Using Data to Tell Program Stories
- 5 Tips for M&E Culture Change
- 7 Steps for Developing Theories of Change, with Case Study
- 7 Tips for Developing Data-Driven, Evidence-Based Programs
- 8 Tips for Using Logic Models to Improve Project Design and M&E, with Case Study
- A Fraud Handbook for Recent Refugees and Immigrants
- A Look at Switchboard’s FY19 Needs Assessment
- A Path to Food Security & Nutrition for Refugees & Immigrants in the U.S: Building an Evidence Base
- A Rainbow Retrospective: Reflecting on best practices and successes from the field
- A Religious Call to Action: Supporting LGBT Refugees within Communities of Faith
- A Tip for Working with Congolese Refugees
- About Switchboard
- About Switchboard
- Access to Mental Health Services For Refugees and Other Vulnerable Immigrants in the U.S.
- Access to Mental Health Services for Refugees and Other Vulnerable Immigrants in the U.S.: Overcoming Barriers and Strengthening Enabling Factors
- Advancing Goals in Community Engagement: Editable Outreach Templates
- Advocacy Targets and Methods
- Advocacy vs. Lobbying
- Alternative Therapeutic Approaches to Refugee Mental Health
- An Outline of a Best Practice Model for Working With Survivors of Torture
- Announcing A Guide to Labor Market Information for Refugee Employment Programs
- Annual Appeals
- Annual Reports
- Answering Difficult Questions
- Becoming a Citizen Marketing Flyer
- Becoming a U.S. Citizen Through Naturalization
- Bedbug Fact Sheet
- Benefits of Becoming a U.S. Citizen
- Bhutanese Refugee Health Profile
- Board Development for ECBOs
- Boundaries – Protecting Clients and Ourselves
- Boundaries in the Electronic Age
- Broadening Scope as an ECBO Q&A
- Brochure – A Landlord’s Guide to Renting to Refugees
- Brochure – Renting Housing in the United States – A Guide for New Americans
- Budgeting for Research and Evaluation Tipsheet & Checklist
- Building a Community Together
- Building a Culturally Informed Network of Refugee Mental Healthcare Providers
- Building a Culturally Informed Network of Refugee Mental Healthcare Providers
- Building and Sustaining Collaborations for Refugee Welcome
- Building and Sustaining Community Collaborations for Refugee Welcome
- Building Bridges – a Guide to Planning and Implementing Cross-Service Training
- Building Cohesive Communities in an Era of Migration and Change
- Building Community Through Music
- Building Meaningful Contact: A How To Guide
- Building Meaningful Contact: A How To Guide
- Building Welcoming Communities Through Engaging Volunteers
- Building Welcoming Schools
- Building Welcoming Schools
- Building Your Capacity to Address Conflict
- Burmese Refugee Health Profile
- Careers & Connections: A Program Planning and Implementation Guide for Employment Mentoring
- Central American (Guatemalan, Honduran, Salvadoran) Minor Refugee Health Profile
- Child Maltreatment Prevention Curriculum
- Children of War: A Video for Educators
- Citizenship Application Navigator Training Guide
- Clinical Approaches in Integrative Healthcare
- Collaborating with Mainstream Workforce Development and Taking Advantage of Federal Workforce Development-funded Training Opportunities
- Collecting and Analyzing Data for Learning and Program Improvement
- Collecting Client Feedback Data
- Collecting Client Feedback Data
- Community Engagement – Effective Messaging and Trauma-Informed Care Approaches
- Community Resource Mapping Templates
- Congolese Refugee Health Profile
- Connecting to Businesses
- Connecting to Established Immigrant Groups and Advocacy Organizations
- Connecting to Nonprofit Associations and TA Providers
- Cultural Backgrounder: Bhutanese Refugee Families
- Cultural Backgrounder: Refugee Families from Burma
- Cultural Backgrounder: Refugee Families from Iraq
- Cultural Backgrounder: Refugee Families from Somalia
- Culture and Trauma Brief: Promoting Culturally Competent Trauma-Informed Practices
- Data Analysis and Action Planning
- Data Analysis and Action Planning Templates
- Data Collection Offers Opportunities for Unpacking the Refugee Experience
- Data Collection Planning Worksheet
- Data Quality in Case Management
- Data Visualization Examples Template
- Data Visualization in Excel Made Easy
- Data-Driven State Refugee Programs: Lessons from the Field on Managing, Analyzing, and Using Data to Improve Refugee Programs
- Data-Driven State Refugee Programs: Lessons from the Field on Using Data to Improve Refugee Programs
- Demystifying Strengths-Based Services to Foster Refugees’ Resilience
- Demystifying Strengths-Based Services: Fostering Refugees’ Resilience in Resettlement
- Developing Strong Program Reports
- Diagram: The Data-Driven & Evidence-Based Program Cycle
- Diversifying Resources
- Diversifying Your Client Base: Increasing Enrollment of Asylees, Special Immigrant Visa Holders or SIVs, and Others in ORR programs
- Documenting Your Casework
- Domestic-Intimate Partner Violence Programs, Policies, and Partnerships
- ECBO Capacity Assessment
- ECBO Fundraising Q&A
- Effective Messaging and Trauma Informed Care Approaches
- Effective Presentation of Data for Reports, Winning Proposals and Outreach
- End-of-Project Learning Meeting Template
- Engaging Local Leaders to Foster Welcoming Communities
- Enhancing Child Care for Refugee Self-Sufficiency: A Training Resource
- Enrolling Refugee Children in U.S. Schools
- Evidence Based Refugee Youth Mentoring: Essential Ingredients!
- Exploring Policy Challenges, Solutions, and Resources for Addressing Trauma Among Refugee Youth
- Family Engagement with Refugee Populations
- Federal Funding and Proposal Writing
- Financial Capability for Refugees: Promising Practices for Upward Economic Mobility
- Financial Literacy: How to Teach the Basics
- Finding and Preparing Refugee Clients for Media Interactions
- Finding Common Ground in a Garden
- Finding Common Ground: Stay-at-home Mom and Sudanese Refugee Share Culture and Welcome
- Finding Prospective Donors – Private Funders and Foundations
- Finding Skilled Volunteers
- Food Service Vocabulary Picture Guide
- Forming a 501c3 as an ECBO Q&A
- From a Refugee to a State Refugee Coordinator
- From Learning to Action
- Getting and Staying Well for Congolese Refugees
- Getting Your Board Involved in Fundraising
- Government Imposter Poster
- Grant Proposal Budgeting
- Grant Writing
- Grant Writing 101 – Self-Assess Your Proposal
- Grief and Healing Information Guide
- Group Application Workshop for Refugee Adjustment of Status Applications
- Group Techniques in Evaluation
- Group Work With Survivors of Torture: Engaging Communities
- Growing Up in a New Country: A Positive Youth Development Toolkit for Working with Refugees and Immigrants
- Guardianship Fact Sheet for Staff Assisting Refugee Families
- Harnessing Volunteer Energy to Support and Welcome Refugees in Your Community
- Helping Clients Overcome Employment Barriers
- Helping Clients Overcome Employment Barriers
- Helping Clients with Disabilities Naturalize
- Holiday Employer Outreach Cards
- Hotel Housekeeping Vocabulary Picture Guide
- Household Pests Training Slides
- Housing and Community Integration
- How Communities Can Respond to Grief
- How do I Become a U.S. Permanent Resident?
- How do I get a Refugee Travel Document?
- How do I Help my Relative get Refugee or Asylee Status in the U.S.?
- How do I Show my Employer that I am Authorized to Work in the U.S.?
- How Local Voices Can Help Us Understand Refugee Integration
- How to Design and Measure a Successful Career Advancement Program
- How to Ensure Data Quality in Case Management: 4 Practical Strategies
- How to Spot a Fake Job Offer Poster
- HUD-Subsidized Refugee Residency Requirements
- Improving Well-Being for Refugees in Primary Care: A Toolkit for Providers
- In Our Voices: The Journeys of LGBT Refugees and Asylees
- Increasing Board Involvement
- Indicator Matrix Template
- Innovations in Building Meaningful Contact Across Difference
- Integrated Care Continuum for Survivors of Torture Instruction (SOT-ICC)
- Integrating Refugee Mental Healthcare – RHS-15 and Healthcare Providers
- Integrative Healthcare Settings – Exploring Approaches and Benefits for Refugees
- Integrative Healthcare Settings – Information Guide
- Interview Behavior Videos
- Introducing Switchboard
- Introduction to Advocacy
- Introduction to Case Management
- Introduction to Data Analysis for Learning and Program Improvement
- Investing in Refugee Entrepreneurs
- Iraqi Refugee Health Profile
- Is Your Program Gender-Sensitive?
- Job Application Bingo
- Job Counseling for Career Pathways
- Job Counseling for Career Pathways
- Job Readiness Curriculum
- Job Skills Mentor Guidebook
- Journey to Resettlement: Refugee Experiences in Countries of Asylum
- Key Components to Successful Advocacy
- Labor Market Information for Refugee Employment Programs
- Language Access – Understand and Advocate for Your Clients’ Right to Interpretation Services
- Launching & Strengthening Career Pathways Programs: Approaches, Partnerships, and Funding Possibilities
- Launching and Strengthening Career Pathways Programs
- Leadership and Resilience Among Survivors of Violence and Torture
- Learn to Easily and Accurately Collect Data with CommCare Mobile Technology
- Legal Guardianship for Refugee Children Living in the U.S. with Relatives
- Leveraging Feedback in Community Engagement
- Leveraging Feedback in Community Engagement
- Leveraging First Job Placements: How to be Strategic with Survival Jobs
- LGBT Refugee Resettlement Guidelines and Agency Self-Assessment
- Local Resource Mapping
- Locating Federal (and State) Funding Opportunities
- M&E Plan Template
- Making CLAS Happen
- Making the Most of Partnerships and Collaborations
- Managing Trauma: Tips for Supporting Refugee Teens in Schools, Refugee Resettlement, and Other Contexts
- Measures that are Appropriate for Refugee Children and Families
- Mental Health Interpretation: Program Structures and Funding Challenges
- Mental Health Referral and New Provider Inquiry Forms
- Mental Health Screening Tools and Referral Networks
- Methods Matter: 4 Questions to Consider When Choosing Data Collection Methods
- Mitigating Conflict among Refugee Communities
- Mitigating Conflict with Clients
- Monitoring & Evaluation for Economic Empowerment Programs
- Monitoring and Evaluation Glossary
- Monitoring Your SMART Objectives Facilitator’s Guide
- Multilingual Health Information Videos
- Muslim Refugee Youth: Stories & Strategies Addressing Discrimination & Bullying
- Needs Assessment Training Handbook
- Neighbors Together: Promising Practices to Strengthen Relations with Refugees and Muslims
- New Rule on Recognition and Accreditation
- Obtaining Corporate Sponsors
- Organizational M&E Standards and Capacity Assessment
- Organizational Sustainability: A View from 3 Perspectives
- Orientation to Refugees for Question, Persuade, Refer (QPR) Trainers
- Overcoming Barriers to Adult Education: Strengths-based Strategies for Effective Enrollment and Retention
- Overview of the U.S. Naturalization Process and Citizenship Benefits
- Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students
- Partnering with Schools to Provide Safe and Inclusive Learning Environments for Refugee Students
- Partnering with Universities
- Partnering with VOLAG Affiliates
- Perspective From a New Job Developer
- Planned Giving Overview
- Planning for and Launching Capital Campaigns
- Please Repair – An Illustrated Guide
- Pre-requisites for Foundation Fundraising
- Preparing Your Elevator Speech
- Presenters’ Guide
- Program Activity to Address Conflict
- Program M&E: A Path Towards Program Improvement and Better Outcomes for Refugee Clients
- Project Design: Providing a Foundation for Good M&E
- Promoting Refugee and Community Wellness
- Promoting Refugee and Community Wellness
- Promoting Safety With Our Clients
- Promoting Your Clients Financial Wellbeing
- Psychological Issues in Navigating the Asylum Process
- Quick Reference Table: Overview of Common Data Collection Methods
- Quick Tips on Data Quality – Animated Excerpt from the META Podcast
- Rainbow Bridges: A Community Guide to Rebuilding the Lives of LGBTI Refugees and Asylees
- Rainbow response: A practical guide to resettling LGBT refugees and asylees
- Raising a Girl: A Handbook for Newcomer Mothers and Daughters
- Raising Children in a New Country: An Illustrated Handbook
- Raising Teens in a New Country: A Guide for the Whole Family
- Raising Teens in a New Country: Using the BRYCS Guide in Your Work with Refugee Families
- Raising Young Children in a New Country: Supporting Early Learning and Healthy Development
- Recruiting Motivated and Effective Board Members
- Refugee Adult Education: Improving Participation, Partnerships, and Program Design
- Refugee Children Exposed to Intimate Partner Violence: Doubly Vulnerable
- Refugee Children in U.S. Schools: A Toolkit for Teachers and School Personnel
- Refugee Services Core Stressor Assessment Tool
- Refugee Suicide Prevention Poster
- Refugee Suicide Prevention Training Toolkit
- Refugee Suicide Prevention Training Toolkit – Nepali
- Refugee Volunteer Recruitment Video
- Refugee Wellness Country Guide – Burma (Myanmar) Rohingya
- Refugee Wellness Country Guide – Burma/Myanmar
- Refugee Wellness Country Guide – Democratic Republic of Congo
- Refugee Wellness Country Guide – Federal Republic of Somalia/Somalia
- Refugee Wellness Country Guide – Iraq
- Refugee Wellness Country Guide – Syrian Arab Republic
- Refugee Youth Mentoring: Essential Elements for Effective Programs
- Refugees and the Affordable Care Act (ACA) Video
- Refugees and the U.S. Child Welfare System: A Toolkit for Service Providers
- Refugees from Burma: Considerations for Health Providers
- Report Writing Q&A with ORR
- Reporting Well Resource Booklet
- Research/Evaluation After-Action Review Meeting Template
- Research/Evaluation Roles and Responsibilities Mapping Template
- Research/Evaluation Time & Effort Calculator
- Resilience among Refugee Youth and Families
- Resilience among Refugee Youth and Families
- Resources and Tips for Promoting Citizenship in Your Community
- Resources for Staff New to Serving Survivors of Torture
- Revenue and Expenses Template
- Review of Child and Adolescent Refugee Mental Health
- Sample Client Rights and Responsibilities Form
- Sample Data Quality Assurance Standard Operating Procedures (SOPs)
- Sample Informed Consent Form
- Sample Refugee Services Volunteer Application
- Script – Health Care Provider’s Introduction for Working with Telephone/Remote Interpreters
- Scripts for Working with Interpreters
- Setting Up Grants Management Systems
- Sex Trafficking of Minors: Know the Process, Look for the Signs
- Sexual and Gender Minority Refugees Safe Space Checklist
- Sexual Orientation, Gender Identity, and Gender Expression: Essential Terminology for the Humanitarian Sector
- Short-to Long-Term Economic Integration for Refugee Employment: Using Theories of Change to Design a Job Upgrade Program
- SMART Indicators Checklist, with Case Study
- Somali Refugee Health Profile
- Stand Together: Messaging about Muslims and Refugees in Challenging Times
- Starting a Social Enterprise
- Stories of Hope from Bhutanese Refugees: Moving from Distress to Wellness
- Strategic Communications Refresher
- Strategies for Supporting Refugee Families Enrolled in TANF and RCA
- Strengthening Refugee Integration through Community Resource Mapping
- Suicidality Among Refugees
- Suicide and Refugee Children and Adolescents
- Supporting Newcomer Students through Parent Civic Engagement in Schools
- Supporting the Career Pathways of Female Clients
- Syrian Refugee Health Profile
- Talking Points for Those Who Welcome Refugees
- Talking Points: Head Start and Refugee Provider Communication Guide
- Talking to Children about War and Terrorism
- The ACA and Refugee Health – Expanding Health Insurance Access, Benefits and Protections
- The ACA and Refugee Health – Expanding Health Insurance Coverage for Refugee Children, Families and Young Adults
- The Five C’s of Good Case Notes
- The Importance of Client Choice
- The Neighborhood Stabilization Program
- The Science of Empathy, Empathic Reflection, and Empathic Regulation in Clinical Care
- The Welcoming Economies Playbook: Strategies for Building an inclusive Economy
- The Welcoming Economies Playbook: Strategies for Building an inclusive Economy
- Theory of Change and Logical Framework (Logframe) Templates
- Therapy for Refugees and Torture Survivors: New H.E.A.R.T. Model
- Time Management Resource Booklet
- Time Management Techniques for Case Managers
- Tips and Strategies for Culturally Sensitive Care
- Tips for Starting Up a New Grant
- Tips from a Veteran Job Developer
- Torture Survivors Video Series
- Trauma Informed Care: Movement Towards Practice
- Trauma Informed Care: Movement Towards Practice
- Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations
- Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations
- Two Exciting Ways to Use Mobile Data Collection in Refugee Programs
- U.S. Citizenship Application Process Slides
- U.S. Citizenship Application Process Workshop Evaluation
- U.S. Employers’ Guide to Hiring Refugees
- Understanding Refugee Trauma
- Understanding Trauma in Refugee Youth: Pre-flight, Flight, & Post-flight
- US Job Cycle Card Sort Game
- Using Data from the American Community Survey (ACS) to Understand the Social and Economic Outcomes of Refugee Resettlement
- Using Data to Tell the Stories of Our Immigration Programs
- Using Volunteers to Promote Citizenship
- Volunteer Management Handbook for Refugee-Led Organizations
- Ways to Use Cultural Backgrounders
- We’re All in this Together: Refugee Allies Speak Out
- Welcome to Your New Home – An Illustrated Guide
- Welcoming and Integrating Refugee Professionals
- Welcoming Refugees in Rural Communities: Promising Examples from the Field
- Welcoming Refugees in Rural Communities: Promising Examples from the Field
- What is Motivational Interviewing?
- What is Technical Assistance (TA?)
- What Now? Post-High School, College & Career Readiness for Refugee Youth
- Why We Should Integrate Gender into our M&E Systems
- Women @ Work: Creative Strategies for Female Economic Empowerment
- Workforce Innovation and Opportunity Act (WIOA) for Refugees
- Working Clinically with Traumatized Refugee Children and Families
- Working With Survivors of Torture: The Mind-Body Connection
Posts
- 5 Mapping Strategies for Employer Outreach
- 5 Tips for New Employment Staff
- 5 Ways to Support Your Clients’ Financial Wellbeing
- 7 Tips for Supporting Staff Through a Database Transition
- 7 Tips if You’re New to Job Development
- A Few Ways to Engage Volunteers in your Employment Program
- A Round-up of Resources for Social Work Month
- A Round-up of Resources on Community Engagement
- A Round-up of Resources on Project Design
- Data Visualization Made Easy: Program Output Data Before and After
- Data-Driven Job Upgrade Programs: 2 Questions to Ask when Measuring Changes in Client Income
- Educating Your Clients on Their Rights Regarding Workplace Harassment
- Getting More from Your ORR-6 Data: What’s the Value of ORR-6 Data to You?
- Head, Heart, Hands: A Strategy for Employer Conversations
- High-Paying Jobs Refugees can Access without a Bachelor’s Degree
- How States and Other Refugee Service Providers are Using Infographics to Engage Communities
- How States Are Using Better Data to Help Refugees
- How States Can Benefit from Switchboard’s New Data Toolkit: A Perspective from a State Refugee Coordinator
- Interactive Data Sources for Refugee Service Providers #1: UNHCR Resettlement Data Finder
- Interactive Data Sources for Refugee Service Providers #2: IOM Migration Data Portal
- Interactive Data Sources for Refugee Service Providers #3: MPI Data Hub
- Is Your Data Tidy? Tips from the Experts to Speed Analysis and Save You Time
- Job Corps Provides Opportunities for Refugee Young Adults
- Job Counseling for Career Pathways: Asking the Right Questions
- Laughter and Trauma
- On World Day against Trafficking, a Round-up of Anti-Trafficking Resources
- Overcoming the Financial Challenge of Higher Education
- Resume Writing for Entry-Level Positions
- Sharing Refugee Stories to Build Community Support
- Targeted Volunteer Recruitment for Employment Programs
- Unaccompanied Children: Factors in Successful Integration
- Understanding and Benefiting from Corporate Volunteering
- Using Data to Tell Program Stories…Without Putting Your Audience to Sleep
- What is a Community of Practice?
- When Serving Highly Skilled Refugees, You Don’t Need to Re-invent the Wheel!
- When’s that Report Due Again? How to Develop a Monitoring and Evaluation Workplan
- Why Job Development Should Speed Up When Hiring Slows Down
- Why the Name Switchboard?
- Why We Should Have Developed our Logic Model before Our Project Narrative — Not the Other Way Around
- Worker’s Rights Review
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Featured Resources
Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations
January 27, 2020
Resettled refugees have frequently experienced past trauma and prolonged stress, which can continue following resettlement. These may contribute to situations
Diversifying Your Client Base: Increasing Enrollment of Asylees, Special Immigrant Visa Holders or SIVs, and Others in ORR programs
January 21, 2020
Is your program seeking to increase enrollment among special immigrant visa (SIV) holders, asylees, and other ORR-eligible populations? Stream
Trauma Informed Care: Movement Towards Practice
January 9, 2020
This information guide describes some of the common principles and guiding practices of trauma-informed care that can inform resettlement and