6 W’s of Good Case Notes in Employment Programs

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Created by Higher Employment Services Technical Assistance (Higher)

This course provides an introduction to writing case notes in employment programs. It is targeted towards refugee service providers, including job developers, employment specialists, and those in similar roles.

After completing this 10-minute course , you will understand:

  1. Describe why case note documentation is important in the employment context;
  2. Identify the key components of effective case notes; and
  3. Use at least one new strategy in your own work for timely and efficient case note documentation.