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This Housing Onboarding Guide is a framework for onboarding new staff members who will provide housing services. It is meant to be customized to include organization-specific training, allowing you to incorporate your own materials using the “Link to Agency Guidance” fields located at the end of the guide. This guide shares reading materials, recorded webinars, […]
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Hosted on December 18, 2024, the training was delivered by Claire Hopkins, Training Officer at Switchboard. Service providers and foster parents may face challenges or feel unprepared when assisting URMs dealing with substance use. This webinar will explore the complexities of substance use among URMs and equip providers and caregivers with effective strategies. It will […]
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This intake form helps service providers collect key information about individuals’ personal, educational, and professional backgrounds. It is intended to guide support in areas like career development, credential evaluation, and education. Completing the form should take about 10–15 minutes. After completing the form, make sure to gather the relevant documentation the client can access. Note: […]
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Understanding Haiti and the Journeys of Haitian Migrants” provides information about recent Haitian history, current country conditions, displacement challenges, and the experiences of Haitian nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAs), local affiliates, service providers, and practitioners better understand and support Haitian migrants, […]
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This backgrounder provides information about recent Cuban history, current country conditions, displacement challenges, and the experiences of Cuban nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAS), local affiliates, service providers, and practitioners better understand and support Cuban migrants, newcomers, and refugees in the United […]
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Switchboard has developed this toolkit in partnership with the Migration Policy Institute (MPI) to support public and private sector stakeholders involved in resettlement with conducting effective quarterly consultations (QCs). Those stakeholders include State Refugee Coordinators (SRCs), State Refugee Health Coordinators (SRHCs), national and local resettlement agency (RA) staff, ethnic community-based organizations (ECBOs), and others. After […]
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Hosted on November 13, 2024, the training was delivered by Debra Means-West, Director, Network and Resource Development; Hannah Roche, Program Director, Global Talent; and, Heather Webster, Employer Engagement Coordinator, Global Talent. Approximately two million newcomers who hold a bachelor’s degree or higher are either unemployed or underemployed in the U.S., according to the Migration […]
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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and […]
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Hosted on October 30, 2024, the training was delivered by Tigest Coleman MSW, LICSW, Deputy Director, Switchboard; Sarah Diner, MPH, Program Officer, Research, Switchboard; Maya Wahrman, MSW, LSW, Training Officer for Client-Centered Services, Switchboard; and, Megan Rafferty, MA, LPC, LAC, Training Officer for Mental Health, Switchboard . Feeling overwhelmed by the challenges of refugee service […]
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In resettlement settings, as in other social service settings, agencies must be prepared to respond to client crises and other critical incidents. Both individual crises and larger threats to the agency and/or staff require immediate and effective responses to ensure the safety and well-being of everyone involved. The development of agency-wide critical incident policies and […]
