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This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Switchboard Community Support Line (SCSL). The Switchboard Community Support Line offers information and referrals to those working to welcome and support refugees and other ORR-eligible newcomers. Whether you are a private sponsor or a community service provider assisting newcomers, our team is…
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Switchboard is pleased to announce the publication of the pre-recorded private panel discussion “A Holistic Approach to Digital Literacy,” which took place during the confluence “Bridging the Gap between Technology and Resettlement” on September 11, 2024, at the University of Utah. This half-hour session is beneficial for refugee service providers working at state agencies, resettlement…
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The Community Sponsorship Building Blocks are a series of quick online trainings, developed by Refugee Welcome Collective, for sponsors that cover key topics relevant to welcome. Each training takes approximately 15-30 minutes to complete, and training topics currently available include: Centering Newcomer Autonomy and Promoting Self-Sufficiency Trauma-Informed Care for Sponsors Translation and Interpretation for Sponsors…
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In this episode of the Switchboard Podcast, “Preparing for the Arrival of High-Risk Medical Cases,” we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment,…
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In this episode of the Switchboard Podcast, “Collaborating with Pediatricians and Families to Care for Newcomer Children,” we discuss the unique challenges and best practices in providing healthcare to immigrant and refugee children. Dr. Anisa Ibrahim, a pediatrician and medical director at Harborview Pediatrics Clinic, shares her expertise on navigating the complexities of pediatric care…
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In this episode of the Switchboard Podcast, “Culturally Driven Health Communications,” we explore the critical role of culturally sensitive health communication in supporting immigrant and refugee communities. Our guest, Syreeta Wilkins, a communication strategist at the National Resource Center for Refugees, Immigrants, and Migrants (NRC RIM), shares her expertise on creating impactful health materials tailored…
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This Housing Onboarding Guide is a framework for onboarding new staff members who will provide housing services. It is meant to be customized to include organization-specific training, allowing you to incorporate your own materials using the “Link to Agency Guidance” fields located at the end of the guide. This guide shares reading materials, recorded webinars,…
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Hosted on December 18, 2024, the training was delivered by Claire Hopkins, Training Officer at Switchboard. Service providers and foster parents may face challenges or feel unprepared when assisting URMs dealing with substance use. This webinar will explore the complexities of substance use among URMs and equip providers and caregivers with effective strategies. It will…
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This intake form helps service providers collect key information about individuals’ personal, educational, and professional backgrounds. It is intended to guide support in areas like career development, credential evaluation, and education. Completing the form should take about 10–15 minutes. After completing the form, make sure to gather the relevant documentation the client can access. Note:…
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Increased anti-immigrant rhetoric and the potential of widespread immigration enforcement actions have caused some individuals and communities to have heightened anxiety, fear, and distress. These clients may turn to their mental health providers with questions and concerns. This document offers general guidance and supportive resources to help providers effectively respond.
