We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Your search yielded 74 result(s).
Blog Post: Making Sense of Mobile Apps: A Collection of Interpretation, Translation, and Integration Apps for Newcomers
Author(s): Switchboard
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
For newcomers to equitably receive the vital integration services they are eligible for, language access is essential. As service providers know, working with a professional in-person or telephonic interpreter from the same cultural and linguistic background as the client is always ideal. But live interpretation is not always possible given the demands of newcomer services. …
Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting
Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …
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Blog Post: Looking for Local Healthcare Providers Who Can Serve Refugee and Immigrant Patients? A New Directory Can Help!
Author(s): Switchboard
Date: May 31, 2023
Topic(s): Health
Date: May 31, 2023
Topic(s): Health
It can be difficult for service providers and communities to locate healthcare providers who are trained in refugee and immigrant health best practices. In addition, the U.S. resettlement landscape is changing with the expansion of different categories such as parolees. Finding healthcare providers who understand these varied communities’ unique health needs, who work with interpreters, …
Blog Post: Fundamentals of Equity and Resettlement: Lessons from a Panel Discussion
Author(s): Switchboard
Date: February 22, 2022
Topic(s): Case Management, Community Engagement, Cultural Awareness
Date: February 22, 2022
Topic(s): Case Management, Community Engagement, Cultural Awareness
This blog post includes perspectives from Isabelle Darling, Refugee Mental Health Clinical Lead, National Partnership for Community Training; Fasil Aragaw, Refugee Integration Specialist, Gulf Coast Jewish Family and Community Services; Dr. Tadios Assefa, Founder and President of the Board of Directors of the U.S. Africa Institute; and Angie Uwimana, Interpreter, Gulf Coast Jewish Family and Community …
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Blog Post: Could 40 Seconds of Compassion Make a Difference for Resettled Refugees?
Author(s): Switchboard
Date: October 31, 2022
Topic(s): Case Management, Community Engagement
Date: October 31, 2022
Topic(s): Case Management, Community Engagement
The Question of Compassion People working in refugee resettlement are often motivated by compassion. This is perhaps especially true for those who engage directly with clients—caseworkers, casework assistants, volunteers, interpreters, and the range of housing, education, and employment specialists. Compassion is defined by Trzeciak & Mazzarelli as an “emotional response to another’s pain or suffering, …
Could 40 Seconds of Compassion Make a Difference for Resettled Refugees? Read More »
E-learning: Working with Interpreters during Case Investigation and Contact Tracing
Author(s): International Rescue Committee (IRC), National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM)
Date: February 1, 2021
Topic(s): Community Engagement, Health
Subtopic(s): COVID-19
Date: February 1, 2021
Topic(s): Community Engagement, Health
Subtopic(s): COVID-19
The National Resource Center for COVID-19 among Refugees, Immigrants, and Migrants (NRC-RIM) is focused on contact tracing, mitigation, and prevention activities. They are funded by the U.S. Centers for Disease Control and Prevention and the International Organization for Migration to provide assistance and resources to state and local health departments working with refugee, immigrant, and migrant …
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Tool or Template: Scripts for Working with Interpreters
Author(s): Switchboard
Date: May 28, 2019
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
Date: May 28, 2019
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
This tool includes two scripts that can be used when working with interpreters: Pre-session: A pre-session, also known as a pre-conference or pre-encounter, is a short conversation between the provider and interpreter that takes place away from the client, prior to beginning the interpretation session. It may be as short as one minute or as …
E-learning: Overcoming Challenges in Interpretation
Author(s): Switchboard
Date: May 31, 2019
Topic(s): Case Management
Subtopic(s): Interpretation
Date: May 31, 2019
Topic(s): Case Management
Subtopic(s): Interpretation
This module is intended for service providers who work with interpreters. This is the second of two Switchboard e-learning modules on the topic of interpretation. If you are new to working with interpreters, we recommend completing Introduction to Working with Interpreters prior to completing this module. After completing this 20-minute module, you will be able to: Take …
E-learning: Introduction to Working with Interpreters
Author(s): Switchboard
Date: May 29, 2019
Topic(s): Case Management, Cultural Awareness
Subtopic(s): Interpretation
Date: May 29, 2019
Topic(s): Case Management, Cultural Awareness
Subtopic(s): Interpretation
This module is intended for providers who are new to working with interpreters. It is the first of two Switchboard e-learning modules on this topic. After completing this module, we recommend you complete Overcoming Challenges in Interpretation. After completing this 20-minute module, you will be able to: Define key terms related to interpretation; Describe the interpreter’s …
Guide: Mental Health Interpretation: Program Structures and Funding Challenges
Author(s): National Partnership for Community Training (NPCT)
Date: April 1, 2016
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
Date: April 1, 2016
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
This guide provides a programmatic approach to interpretation, outlining practical examples of sourcing, training, and funding interpretation services. Use it to explore helpful ways to increase your program’s interpretation pool, grasp core concepts to include in interpreter trainings, and gauge how the size and ingenuity of your program can affect interpretation funding.
