Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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As of January 1, 2026, all newly arrived refugees and Special Immigrant Visa (SIV) holders are eligible to be served under the Program of Initial Resettlement (PIR). This new program, operated by the Office of Refugee Resettlement (ORR) within the U.S. Department of Health and Human Servies (HHS), provides case management, housing placement, direct financial […]
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 Hosted on May 20th, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; Campeon Ramirez, Program Coordinator for Emerging Technologies, Switchboard; and Sierra Arlidge, Independent Living Program Supervisor at Lutheran Community Services Northwest. Roundtable Overview Do you find yourself explaining the same processes to clients over […]
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Thoughtful data collection is essential whether your goal is to carry out research, conduct evaluations, or monitor program performance and impact. A clear, intentional data collection plan helps us make sure we can collect the information we need, draw useful conclusions about our programs, and inform program budgets, staffing needs, and timelines. This document presents […]
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Program data can help us make informed decisions about the services we deliver. However, to be useful, data needs to be of good quality (relevant, valid, accurate, complete, and timely) and processes must be in place to regularly analyze and act upon this data and to feed learning back into program design and service delivery. […]
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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]