We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Tip Sheet: Connecting to Established Immigrant Groups and Advocacy Organizations

Author(s): Project SOAR
Date: April 10, 2011
Topic(s): Organizational Development
Subtopic(s): Partnerships
This tip sheet offers suggestions on connecting to established immigrant groups as part of your partnership strategy.

Tip Sheet: Mitigating Conflict with Clients

Author(s): Project SOAR
Date: April 8, 2011
Topic(s): Case Management
This tip sheet provides guidance on mitigating conflict with clients as part of case management.

Tip Sheet: Boundaries – Protecting Clients and Ourselves

Author(s): Project SOAR
Date: March 5, 2011
Topic(s): Case Management
Subtopic(s): Boundaries
This tip sheet reviews how to establish effective boundaries in order to protect both clients and staff.

Tip Sheet: Finding Skilled Volunteers

Author(s): Project SOAR
Date: March 4, 2011
Topic(s): Organizational Development
Subtopic(s): Volunteer Management
This tip sheet provides suggestions for identifying skilled volunteers to support your programs.

Tip Sheet: Program Activity to Address Conflict

Author(s): Project SOAR
Date: February 25, 2011
Topic(s): Organizational Development
Subtopic(s): Conflict Management
This tip sheet describes the Circle Process, an activity you can conduct in your program to address conflict.

Tip Sheet: Building Your Capacity to Address Conflict

Author(s): Project SOAR
Date: February 18, 2011
Topic(s): Organizational Development
Subtopic(s): Conflict Management
This tip sheet provides guidance on building your capacity to address conflict, including conflict with clients.

Tip Sheet: Mitigating Conflict among Refugee Communities

Author(s): Project SOAR
Date: February 11, 2011
Topic(s): Organizational Development
Subtopic(s): Conflict Management
This tip sheet provides suggestions on mitigating conflict among refugee communities.
Typed fact sheet with illustrations

Tip Sheet: Multi-Language Seasonal Flu Factsheets

Author(s): Centers for Disease Control and Prevention (CDC)
Date: January 28, 2011
Topic(s): Health
Subtopic(s): Flu
These multi-lingual fact sheets are designed to improve knowledge of seasonal influenza (flu). All four documents are tailored for populations with low literacy by using minimal text and visual cues to portray seasonal flu information. These factsheets were developed as a result of focus groups and educational sessions conducted with refugees in their native languages. …

Multi-Language Seasonal Flu Factsheets Read More »

Tip Sheet: Key Components to Successful Advocacy

Author(s): Project SOAR
Date: January 27, 2011
Topic(s): Organizational Development
Subtopic(s): Advocacy
This tip sheet summarizes the key components of a successful advocacy strategy.

Tip Sheet: Advocacy Targets and Methods

Author(s): Project SOAR
Date: January 20, 2011
Topic(s): Organizational Development
Subtopic(s): Advocacy
This tip sheet reviews typical advocacy targets and methods.