We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
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Icon for Mental Health and Wellness Resource Type

Guide: Building a Culturally Informed Network of Refugee Mental Healthcare Providers

Author(s): Switchboard
Date: June 11, 2019
Topic(s): Mental Health and Wellness

Many of us move between several cultures throughout the day, often without thinking about it. We may not always engage with others about the experiences of our cultures, but when working with refugees, culture is an essential component of understanding our clients as whole people. This information guide offers suggestions aimed at refugee service providers …

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Icon for Career Advancement Resource Type

Archived Webinar: Helping Clients Overcome Employment Barriers

Author(s): Switchboard
Date: May 31, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

This webinar was facilitated by Daniel Wilkinson, Program Manager for Economic Empowerment, Switchboard and guest speaker Hillary Frances, a Workforce Development Consultant with expertise in taking a strengths-based approach to serving populations with employment barriers. By the end of this 60-minute session, you will be able to: Identify new approaches to common barriers to employment …

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Icon for Data Analysis Resource Type

Guide: Collecting and Analyzing Data for Learning and Program Improvement

Author(s): Switchboard
Date: May 30, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality

Data-informed decision making is a guiding principle for the Office of Refugee Resettlement (ORR) and the programs it supports. But what is involved in making data-informed decisions and implementing data-driven programs? This info guide explains the importance of data-driven programs, how to set a learning agenda for collecting purposeful data, and how to develop a …

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Icon for Data Analysis Resource Type

Tool or Template: Data Analysis and Action Planning Templates

Author(s): Switchboard
Date: May 30, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Project Design and M&E Planning

It’s critical to regularly analyze and act on data in order to make informed decisions and guide project implementation. To facilitate ongoing learning and project improvement, teams should hold regular data analysis and action planning meetings throughout the project cycle. These Data Analysis and Action Planning Templates can be used to plan for data analysis, …

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Icon for Career Advancement Resource Type

Guide: Helping Clients Overcome Employment Barriers

Author(s): Switchboard
Date: May 29, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

Switchboard defines employment barriers as factors that prevent clients from obtaining initial employment in the U.S. or advancing in their careers. This information guide suggested practical approaches to address some of the most common refugee employment barriers, including:  Lack of English/literacy skills Lack of job skills/credentials Logistical barriers Cultural/religious barriers Emotional barriers 

Icon for Case Management Resource Type

Tool or Template: Scripts for Working with Interpreters

Author(s): Switchboard
Date: May 28, 2019
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation

This tool includes two scripts that can be used when working with interpreters: Pre-session: A pre-session, also known as a pre-conference or pre-encounter, is a short conversation between the provider and interpreter that takes place away from the client, prior to beginning the interpretation session. It may be as short as one minute or as …

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Icon for Data Collection Resource Type

Archived Webinar: Collecting Client Feedback Data

Author(s): Switchboard
Date: May 16, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection

This webinar was facilitated by Floor de Ruijter, Program Officer for Monitoring and Evaluation, Switchboard and Graeme Rodgers, Technical Adviser for Research, IRC.  By the end of this 60-minute session, you will be able to:  Explain why collecting client feedback is important; Name key steps you can take when choosing appropriate methods for collecting feedback; …

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Icon for Mental Health and Wellness Resource Type

Archived Webinar: Therapy for Refugees and Torture Survivors: New H.E.A.R.T. Model

Author(s): CVT
Date: May 15, 2019
Topic(s): Mental Health and Wellness

In this webinar series, Dr. Richard Mollica of the Harvard Program in Refugee Trauma  introduces the H.E.A.R.T. model of care in working with survivors of torture. Dr. Mollica  describes the H.E.A.R.T. model and how the concepts contained in it may provide a different way of thinking about therapy with survivors of torture. This resource is …

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Icon for Data Collection Resource Type

Guide: Collecting Client Feedback Data

Author(s): Switchboard
Date: May 15, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection

Collecting appropriate client feedback data can influence organizational decision-making and enhance the quality of our programs. It can also help contribute to a culture of client responsiveness. This info guide discusses the importance of client consent in data collection and covers six key questions to ask yourself when choosing appropriate methods for collecting client feedback.

Icon for Community Cohesion Resource Type

Guide: Innovations in Building Meaningful Contact Across Difference

Author(s): Welcoming America
Date: May 13, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion

This is the second in a four-part series of guides on engaging receiving communities in order to advance immigrant inclusion and build stronger, more cohesive communities. It showcases innovative models that are bringing people together across difference. It also provides recommendations for making contact building more effective and expansive.  Other guides in this series include …

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