We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 84 result(s).

Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
This information guide reviews the basics of gender-based violence (including domestic violence and sexual violence) within refugee and immigrant communities. It explores what a culturally responsive approach to GBV services can look like.

Podcast: Ask an Expert: Self-Care Q&A

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): COVID-19, Self-care
In this episode of the Switchboard podcast, Kristen Guskovict, LCSW and Founder of Heart of Aid Work, and Dr. Aprile Andelle, Licensed Marriage and Family Therapist, discuss the importance of self-care for refugee service providers and respond to questions submitted by listeners. They offer advice for those living alone during the pandemic, tips on staying …

Ask an Expert: Self-Care Q&A Read More »

Archived Webinar: In Search of Safety: LGBTQ+ Refugee Protection and HIAS

Author(s): HIAS
Date: June 25, 2020
Topic(s): Case Management, Mental Health and Wellness, Safety
In this webinar, Heidi Lehmann, Senior Director of Gender and GBV Programs at HIAS; Blythe Raphael, Director of Refugee Services at HIAS resettlement partner Jewish Family and Community Services East Bay (Ca.); and Galo Quizanga, Director of Global Economic Inclusion at HIAS discuss the unique needs and vulnerabilities of this population, and how HIAS and its U.S. and international partners …

In Search of Safety: LGBTQ+ Refugee Protection and HIAS Read More »

Blog Post: Three Steps You Can Take to Support Clients’ Food Security

Author(s): Switchboard
Date: June 25, 2020
Topic(s): Case Management, Health
Subtopic(s): Food Security and Nutrition
The COVID-19 pandemic has caused profound disruption across the globe, including in the U.S., which in late March became the country with the highest number of confirmed cases. The crisis is exacerbating existing economic and social inequality for many refugee and immigrant populations and their communities.
Multi-color typed page

Tool or Template: Sexual and Gender Minority Refugees Safe Space Checklist

Author(s): ORAM
Date: May 17, 2020
Topic(s): Case Management, Safety
This checklist can be used to ensure that your agency is open and safe for sexual and gender minority (SGM) refugees and asylum seekers. It covers office practices and environment, organizational documents and professional resources, safe space cues, information and referral, and training and capacity building. This checklist is provided as part of ORAM’s Sexual …

Sexual and Gender Minority Refugees Safe Space Checklist Read More »

Blog Post: Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

Author(s): Switchboard
Date: May 5, 2020
Topic(s): Case Management, Health, Organizational Development
Subtopic(s): COVID-19
When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

Blog Post: Wellbeing for Service Providers during COVID-19: Managing our Own Emotional Needs While Helping Refugee Clients

Author(s): Switchboard
Date: April 20, 2020
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): COVID-19, Self-care
People in helping professions are being challenged in numerous personal and professional ways during the COVID-19 pandemic. Service providers are supporting clients who may be in crisis due to employment, childcare or healthcare needs. At the same time, we ourselves may be in crisis for similar reasons. The challenge of caring for and being concerned about family and friends, as well as clients, is leading to extreme stress in many helping professionals.

Promising Practice: Public Transportation Navigation Cards

Author(s): Office of Refugee Resettlement (ORR)
Date: April 17, 2020
Topic(s): Case Management, Community Engagement
World Relief (WR) Fox Valley in Wisconsin developed a personal navigation card to help Preferred Communities (PC) clients use public transportation. Public transportation maps can often be complex, making it difficult for some PC clients to understand and figure out on their own. To address this issue, WR Fox Valley developed customized pictographic cards that …

Public Transportation Navigation Cards Read More »

Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

Language Access in Times of Crisis: Getting Started With Video Remote Interpreting Read More »

Tool or Template: Sexual Orientation, Gender Identity, and Gender Expression: Essential Terminology for the Humanitarian Sector

Author(s): ORAM
Date: April 4, 2020
Topic(s): Case Management, Organizational Development
This five-language dictionary, glossary, and usage guide aims to help humanitarian professionals communicate effectively and respectfully with and about people of diverse sexual orientations and gender identities. It includes definitions, transliterations, and do’s and don’ts of usage.