We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 97 result(s).

Blog Post: Three Steps You Can Take to Support Clients’ Food Security

Author(s): Switchboard
Date: June 25, 2020
Topic(s): Case Management, Health
Subtopic(s): Food Security and Nutrition
The COVID-19 pandemic has caused profound disruption across the globe, including in the U.S., which in late March became the country with the highest number of confirmed cases. The crisis is exacerbating existing economic and social inequality for many refugee and immigrant populations and their communities.

Guide: Supporting Refugee Students and Families in Home-Based Learning

Author(s): Switchboard
Date: May 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services
Subtopic(s): Child and Youth Education, COVID-19
Refugee service providers can play a vital role during the COVID-19 pandemic to foster equity of access to home-based learning. Now more than ever, providers need to liaise between families and schools, help bridge the gaps between them—be they cultural, linguistic, or otherwise—and advocate on behalf of families for the education system to fulfill its …

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Tool or Template: Home-Based Learning Templates

Author(s): Switchboard
Date: May 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services
Subtopic(s): Child and Youth Education, COVID-19
This document includes two templates to be completed by refugee service providers alongside refugee families as they work to support home-based learning. Included are a template for a Home-Based Learning Plan and a Weekly Schoolwork Schedule. To use these templates: Translate into families’ preferred language(s) Add additional visual supports for those with low literacy, as …

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Blog Post: Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

Author(s): Switchboard
Date: May 5, 2020
Topic(s): Case Management, Health, Organizational Development
Subtopic(s): COVID-19
When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

Blog Post: Wellbeing for Service Providers during COVID-19: Managing our Own Emotional Needs While Helping Refugee Clients

Author(s): Switchboard
Date: April 20, 2020
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): COVID-19, Self-care
People in helping professions are being challenged in numerous personal and professional ways during the COVID-19 pandemic. Service providers are supporting clients who may be in crisis due to employment, childcare or healthcare needs. At the same time, we ourselves may be in crisis for similar reasons. The challenge of caring for and being concerned about family and friends, as well as clients, is leading to extreme stress in many helping professionals.

Promising Practice: Public Transportation Navigation Cards

Author(s): Office of Refugee Resettlement (ORR)
Date: April 17, 2020
Topic(s): Case Management, Community Engagement
World Relief (WR) Fox Valley in Wisconsin developed a personal navigation card to help Preferred Communities (PC) clients use public transportation. Public transportation maps can often be complex, making it difficult for some PC clients to understand and figure out on their own. To address this issue, WR Fox Valley developed customized pictographic cards that …

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Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

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Blog Post: Remote Job Readiness Resources: Tips and Materials for Clients with Online Access

Author(s): Switchboard
Date: April 14, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion, Employment
Subtopic(s): Job Readiness
As we continue practicing social distancing amid COVID-19, you may be wondering how to stay in touch with your clients and continue job readiness training. While you may not be able to resume your job readiness classes in person for some time, there are many online resources you can share to keep your clients engaged and focused on their career paths. This blog post provides suggestions tailored towards clients who have computers or smartphones, internet access, and higher levels of digital literacy.

Guide: Supporting Clients During Times of Economic Hardship: Accessing Unemployment Insurance Benefits

Author(s): Switchboard
Date: April 14, 2020
Topic(s): Case Management, Employment
Subtopic(s): COVID-19
For employment programs that serve refugees and asylees, helping clients become self-sufficient and work towards personal career goals is always the main objective. However, in the course of providing employment services to refugees and asylees, you may encounter situations where it is beneficial for your clients to apply for unemployment insurance. While this process varies …

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Blog Post: Helping Refugee Clients Cope During the COVID-19 Crisis

Author(s): Switchboard
Date: April 2, 2020
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): COVID-19, Self-care
This blog post offers tips on how to help your clients cope during the COVID-19 crisis, including suggestions for sharing information in a trauma-informed way and supporting clients’ mental health and wellbeing.