We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Archived Webinar: “I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards

Author(s): Switchboard
Date: November 18, 2020
Topic(s): Case Management, Mental Health and Wellness, Organizational Development
Hosted on November 18, 2020, this training was delivered by Adeyinka Akinsulure-Smith, Ph.D., ABPP, Licensed Psychologist & Professor, The City College of New York Bellevue Program for Survivors of Torture; and Kristen Guskovict, LCSW, Founder, Humanitarian Empathy and Refugee Trauma (Heart) of Aid Work. For many months now, U.S. refugee service providers and the clients …

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Guide: Preventing Occupational Hazards by Promoting Organizational Resilience

Author(s): Switchboard
Date: November 17, 2020
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Self-care
Burnout, secondary traumatic stress, vicarious trauma, and compassion fatigue are all considered occupational hazards. These effects can result directly from working in certain professions, such as refugee service provision. The internal culture and environment of an organization can increase a staff person’s vulnerability to these occupational hazards, or these can enhance organizational resilience. This guide …

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Blog Post: Refugees and Asylees Have the Right to Work: Overcoming Two Key Challenges when Communicating with Employers about Work Authorization

Author(s): Switchboard
Date: November 13, 2020
Topic(s): Employment, Immigration Legal Needs
Subtopic(s): Employment Rights
This second post in a two-part series that was informed by conversations with Senior Trial Attorney Liza Zamd from the U.S. Department of Justice Civil Rights Division’s Immigrant and Employee Rights Section. It provides tips on overcoming two common challenges when employers request specific documents from refugees and asylees as they complete the I-9.

Blog Post: Refugees and Asylees Have the Right to Work: Busting Three Myths about Social Security Delays & Work Authorization

Author(s): Switchboard
Date: November 13, 2020
Topic(s): Employment, Immigration Legal Needs
Subtopic(s): Employment Rights
This is the first post in a two-part series that was informed by conversations with Senior Trial Attorney Liza Zamd from the U.S. Department of Justice Civil Rights Division’s Immigrant and Employee Rights Section. It covers three common misconceptions held by both employers and service providers regarding work authorization, and shares additional useful resources.
Illustration of people sitting on bus

Poster: Help Protect Yourself and Others in Public Settings

Author(s): Centers for Disease Control and Prevention (CDC)
Date: October 21, 2020
Topic(s): Health
Subtopic(s): COVID-19
This multi-lingual poster is a resource for public settings and public transportation encouraging social distancing and wearing masks to help prevent the spread of COVID-19. English Arabic Cape Verdean Creole Chinese (Simplified) French Haitian Creole Hmong Khmer Kinyarwanda Lao Marshallese Portuguese Spanish Swahili

Blog Post: Talking about Race and Racism: Tips for Conversations with Refugee Youth

Author(s): Switchboard
Date: October 9, 2020
Topic(s): Case Management
As a young person, adjusting to a new place is difficult no matter the circumstances. In adapting to their new communities, refugee youth need to understand how race and racism may shape their lives in the U.S., including the history of systemic racism and discrimination, the history of anti-racist movements, and what they need to know about current events like protests against police brutality.

Blog Post: Talking about Race and Racism: Tips for Participating in Introductory Conversations

Author(s): Switchboard
Date: October 9, 2020
Topic(s): Case Management
Conversations about race are challenging, but they allow people to get to know one another better and build stronger communities. It is important for newcomers to have a better understanding about racism in America, how it may affect their daily lives, and what they can do to change it. It is equally important that refugee service providers consider the adjustments, new information, and learning curves newcomers face. Providers must take those into account as they think about when, where, and how to introduce topics about race, racism, and anti-racism with clients.

Blog Post: Talking about Race and Racism: Preparing for Conversations with Refugee Clients

Author(s): Switchboard
Date: October 9, 2020
Topic(s): Case Management, Cultural Awareness
Refugee service providers play an important role in helping newcomers integrate into communities across the country. As they adjust to their new life in America, many refugees and their family members are likely to experience racism or discrimination first-hand. In our role as providers, managers, and evaluators of services that help newcomers successfully integrate into U.S. communities, we must be willing and able to have meaningful conversations about race and racism with refugees.

Video: Navigating Chromebook Usage

Author(s): HIAS
Date: October 8, 2020
Topic(s): Adult Education, Digital Inclusion
This video series includes 11 short videos in seven languages, covering topics such as how to navigate Chromebook settings, use the keyboard and trackpad, how to conduct Google searches, use Gmail, find Chromebook apps, changing the computer language, and more.

Guide: Integrating Digital Citizenship into Refugee and Immigrant Youth Programs

Author(s): Switchboard
Date: October 1, 2020
Topic(s): Child, Youth, and Family Services, Digital Inclusion
Subtopic(s): Child and Youth Education, Child and Youth Wellbeing
This guide is designed to help staff integrate digital citizenship education into existing programs, with a focus on digital safety, security, and rights and responsibilities. It describes suggestions for identifying risk and protective factors among refugee youth participants; determining your digital citizenship objectives and core messages; designing activities within your program context that align with …

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