The Switchboard resource library brings together a variety of resettlement-related materials. Learn more >>

This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.

Author Definitions

BRYCS
Bridging Refugee Youth and Children's Services
CLINIC
Catholic Legal Immigration Network, Inc. National Citizenship Capacity Building Project
CVT
Center for Victims of Torture National Capacity Building Project for Specialized Torture Treatment Centers
Higher
Higher Employment Services Technical Assistance
Mercy Housing
Mercy Housing Refugee Housing Program
META
Monitoring and Evaluation Technical Assistance Project
NPCT
National Partnership for Community Training Mental Health Technical Assistance Program
Project SOAR
Project for Strengthening Organizations Assisting Refugees
RHTAC
Refugee Health Technical Assistance Center
Welcoming America
Welcoming America's Welcoming Refugees Program
Other
Authors not receiving technical assistance funding from ORR

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Icon for Mental Health and Wellness Resource Type

Info Guide – Building a Culturally Informed Network of Refugee Mental Healthcare Providers

Guide
Author(s): Switchboard
Date: June 11, 2019
Topic(s): Mental Health and Wellness

Many of us move between several cultures throughout the day, often without thinking about it. We may not always engage with others about the experiences of our cultures, but when working with refugees, culture is an essential component of understanding our clients as whole people. This information guide offers suggestions aimed at refugee service providers …

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Webinar – Helping Clients Overcome Employment Barriers

Archived Webinar
Author(s): Switchboard
Date: May 31, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

This webinar was facilitated by Daniel Wilkinson, Program Manager for Economic Empowerment, Switchboard and guest speaker Hillary Frances, a Workforce Development Consultant with expertise in taking a strengths-based approach to serving populations with employment barriers. By the end of this 60-minute session, you will be able to: Identify new approaches to common barriers to employment …

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Info Guide – Collecting and Analyzing Data for Learning and Program Improvement

Guide
Author(s): Switchboard
Date: May 30, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality

Data-informed decision making is a guiding principle for the Office of Refugee Resettlement (ORR) and the programs it supports. But what is involved in making data-informed decisions and implementing data-driven programs? This info guide explains the importance of data-driven programs, how to set a learning agenda for collecting purposeful data, and how to develop a …

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Tool – Data Analysis and Action Planning Templates

Tool or Template
Author(s): Switchboard
Date: May 30, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Project Design and M&E Planning

It’s critical to regularly analyze and act on data in order to make informed decisions and guide project implementation. To facilitate ongoing learning and project improvement, teams should hold regular data analysis and action planning meetings throughout the project cycle. These Data Analysis and Action Planning Templates can be used to plan for data analysis, …

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Info Guide – Helping Clients Overcome Employment Barriers

Guide
Author(s): Switchboard
Date: May 29, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

Switchboard defines employment barriers as factors that prevent clients from obtaining initial employment in the U.S. or advancing in their careers. This information guide suggested practical approaches to address some of the most common refugee employment barriers, including:  Lack of English/literacy skills Lack of job skills/credentials Logistical barriers Cultural/religious barriers Emotional barriers 

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Scripts for Working with Interpreters

Tool or Template
Author(s): Switchboard
Date: May 28, 2019
Topic(s): Adult Education, Child and Youth Development, Employment, Family Strengthening, Health, Immigration Legal Needs, Mental Health and Wellness, Organizational Development
Subtopic(s): Case Management, Interpretation Needs

This tool includes two scripts that can be used when working with interpreters: Pre-session: A pre-session, also known as a pre-conference or pre-encounter, is a short conversation between the provider and interpreter that takes place away from the client, prior to beginning the interpretation session. It may be as short as one minute or as …

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Webinar – Collecting Client Feedback Data

Archived Webinar
Author(s): Switchboard
Date: May 16, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection

This webinar was facilitated by Floor de Ruijter, Program Officer for Monitoring and Evaluation, Switchboard and Graeme Rodgers, Technical Adviser for Research, IRC.  By the end of this 60-minute session, you will be able to:  Explain why collecting client feedback is important; Name key steps you can take when choosing appropriate methods for collecting feedback; …

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Icon for Mental Health and Wellness Resource Type

Therapy for Refugees and Torture Survivors: New H.E.A.R.T. Model

Archived Webinar
Author(s): CVT
Date: May 15, 2019
Topic(s): Mental Health and Wellness
Subtopic(s): SoT Services

In this webinar series, Dr. Richard Mollica of the Harvard Program in Refugee Trauma  introduces the H.E.A.R.T. model of care in working with survivors of torture. Dr. Mollica  describes the H.E.A.R.T. model and how the concepts contained in it may provide a different way of thinking about therapy with survivors of torture. This resource is …

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Info Guide – Collecting Client Feedback Data

Guide
Author(s): Switchboard
Date: May 15, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Collection

Collecting appropriate client feedback data can influence organizational decision-making and enhance the quality of our programs. It can also help contribute to a culture of client responsiveness. This info guide discusses the importance of client consent in data collection and covers six key questions to ask yourself when choosing appropriate methods for collecting client feedback.

Icon for Career Advancement Resource Type

Webinar – Job Counseling for Career Pathways

Archived Webinar
Author(s): Switchboard
Date: April 23, 2019
Topic(s): Employment
Subtopic(s): Career Advancement

This webinar was facilitated by Daniel Wilkinson, Program Manager for Economic Empowerment, LIRS/Switchboard, with a Q&A panel of three representatives from ORR-funded employment service providers who have recently increased emphasis on career pathways programming. By the end of this 60-minute session, you will be able to: Describe what a career pathway is and why it …

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