We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

E-learning: Introduction to Case Management for Refugee Service Providers

Author(s): EURITA
Date: September 3, 2021
Topic(s): Case Management
In this interactive e-learning course, you will go through seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. You will learn how to use a strengths-based case management approach which emphasizes the inherent resources each …

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Tool or Template: Preparing for Data Analysis

Author(s): Switchboard
Date: September 2, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Quality, Using Data and Evidence
This tool provides guidance for preparing your data for analysis; a process also known as “data cleaning.” It contains a spreadsheet and accompanying instructional document that walk through this process of preparing data for analysis step by step using a sample data set.
Polio poster with pictures of symptoms

Poster: Polio Spreads Easily

Author(s): Centers for Disease Control and Prevention (CDC)
Date: September 1, 2021
Topic(s): Health
This poster covers the following information:  Polio spreads easily. Most people who get infected with poliovirus (about 72%) will not have any visible symptoms. People with symptoms will have: Sore throat Fever Tiredness Nausea Headache Stomach pain These symptoms usually last 2 to 5 days. If you have polio symptoms, immediately report your symptoms to …

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Guide: Benefits for Afghan and Iraqi Special Immigrant Visa (SIV) Holders or SQ/SI Parolees

Author(s): Office of Refugee Resettlement (ORR)
Date: September 1, 2021
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Emergency Preparedness
This information guide answers frequently asked questions about eligibility of Afghan and Iraqi Special Immigrant Visa (SIV) Holders or SQ/SI Parolees for various services. These services include ORR services, where to sign up, and details on specific benefits. 
Photo of hands holding a house key

Archived Webinar: New Homes for New Refugees: A Template for Creating a Welcoming Landlord Network in your Community

Author(s): Welcoming America
Date: September 1, 2021
Topic(s): Housing
Subtopic(s): Landlords
With recent shifts in federal policy, an almost seven fold increase in the ceiling on refugee admissions to the United States is expected from FY 2020 to FY 2022. For welcoming communities across America, accommodating this increase in refugees presents both an exciting opportunity and a formidable challenge. A significant part of meeting this challenge …

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Typed toolkit cover page

Toolkit: Creating Your Welcoming Landlord Network

Author(s): Welcoming America
Date: September 1, 2021
Topic(s): Housing
Subtopic(s): Landlords
Renting to Refugees in Allegheny County (“Renting to Refugees”) is a collaborative effort between Welcoming Pittsburgh, the All for All Coalition (“All for All”), the Pittsburgh Field Office of the Department of Housing and Urban Development (“HUD”), and Pittsburgh’s two refugee resettlement agencies, the JFCS Pittsburgh (“JFCS”), and AJAPO Refugee Immigrant Services (“AJAPO”). The purpose …

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Guide: Using Participatory Methods for More Inclusive Project Design and Monitoring and Evaluation (M&E)

Author(s): Switchboard
Date: August 31, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality, Project Design and M&E Planning, Using Data and Evidence
This guide discusses the participation continuum; how to support successful participatory engagement; specific methods and when to use them; and resources for learning more about the power, potential, and practical side of participatory methods.

Tip Sheet: Parole and Beyond for Afghan Nationals

Author(s): Pars Equality Center
Date: August 30, 2021
Topic(s): Immigration Legal Needs
Subtopic(s): Humanitarian Parole
Humanitarian parole is a temporary discretionary authorization to enter the United States that can be granted based on humanitarian or significant public benefit reasons. On August 26, 2021, the U.S. Citizenship and Immigration Services (USCIS) published guidance for Afghan nationals seeking parole into the United States. This document describes the legal options and rights/responsibilities for …

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Blog Post: Supporting Clients and Staff Affected by the Crisis in Afghanistan

Author(s): Switchboard
Date: August 27, 2021
Topic(s): Case Management, Safety
Subtopic(s): Emergency Preparedness
Many refugee service providers are asking how to best support clients from Afghanistan during this time of crisis. This blog post includes a few tips that may be helpful to program staff and leaders as they seek to care for clients and staff affected by the situation in Afghanistan.

Archived Webinar: Designing and Implementing Equitable and Inclusive Surveys

Author(s): Switchboard
Date: August 26, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality
Hosted on August 26, 2021, this training was delivered by Floor de Ruijter, Senior Program Officer for M&E, Switchboard; and Lila Suboh, Senior Program Officer for Measurement, IRC.  Do you know how to design surveys that are both inclusive and effective? Do you want to build your knowledge of client-responsive monitoring and evaluation (M&E)? This …

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