The Switchboard resource library brings together a variety of resettlement-related materials. Learn more >>

This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.

Author Definitions

BRYCS
Bridging Refugee Youth and Children's Services
CLINIC
Catholic Legal Immigration Network, Inc. National Citizenship Capacity Building Project
CVT
Center for Victims of Torture National Capacity Building Project for Specialized Torture Treatment Centers
Higher
Higher Employment Services Technical Assistance
Mercy Housing
Mercy Housing Refugee Housing Program
META
Monitoring and Evaluation Technical Assistance Project
NPCT
National Partnership for Community Training Mental Health Technical Assistance Program
Project SOAR
Project for Strengthening Organizations Assisting Refugees
RHTAC
Refugee Health Technical Assistance Center
Welcoming America
Welcoming America's Welcoming Refugees Program
Other
Authors not receiving technical assistance funding from ORR

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Icon for Career Advancement Resource Type

Info Guide – Supporting the Career Pathways of Female Clients

Guide
Author(s): Switchboard
Date: July 23, 2019
Topic(s): Employment
Subtopic(s): Career Advancement, Job Development

Informed by field interviews, this information guide offers practical strategies for delivering gender-sensitive employment services to women from refugee, asylee, and other humanitarian immigrant backgrounds and for supporting women as they work to overcome common employment barriers.

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Podcast – What is Motivational Interviewing?

Podcast
Author(s): Switchboard
Date: July 8, 2019
Topic(s): Case Management, Mental Health and Wellness, Organizational Development
Subtopic(s): Behavioral Healthcare

In this podcast, Switchboard Program Officer Margaret Gibbon is joined by Dr. Miriam Potocky, Author and Professor of Social Work at Florida International University, and Kristen Guscovict, Founder of HEART of Aid Work. They discuss motivational interviewing, an evidence-based intervention that can be used in refugee case management programs, and provide examples of how it …

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Icon for Community Cohesion Resource Type

Webinar – Strengthening Refugee Integration through Community Resource Mapping

Archived Webinar
Author(s): Switchboard
Date: July 8, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion

This webinar was facilitated by Sarah Krause, Consultant, Sarah Krause Consulting and Meg Gibbon, Program Officer for Learning and Knowledge Management, Switchboard.   By the end of this 60-minute session, you will be able to: Identify the advantages of community resource mapping; Describe how to determine which community resources may be of greatest benefit to those …

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Icon for Community Cohesion Resource Type

Community Resource Mapping Templates

Tool or Template
Author(s): Switchboard
Date: July 8, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion

These Community Resource Mapping Templates are intended to support you in your own community resource mapping process. As every community is unique, these templates should be seen as a guide and modified to fit your local needs. This document includes the following templates: Pre-Planning, Planning, Information Gathering, Analysis, Monitoring, and Sharing.

Icon for Monitoring and Evaluation Resource Type

Switchboard Tool – M&E Plan Template

Tool or Template
Author(s): Switchboard
Date: June 28, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Project Design and M&E Planning

M&E plans are intended to guide monitoring and evaluation processes throughout the life of a project or funding period.  But what are the components of a strong M&E plan? Switchboard’s Monitoring and Evaluation (M&E) Plan Template makes them easy to learn by walking step-by-step through a sample refugee employment program. M&E Plans are intended to …

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Advancing Goals in Community Engagement: Editable Outreach Templates

Tool or Template
Author(s): Switchboard
Date: June 24, 2019
Topic(s): Community Engagement
Subtopic(s): Media and Communications

Community engagement is critical for those serving refugees, asylees, and other immigrant populations. Effective engagement involves efforts that are within your staff’s facilitation capacity and that address the strengths and needs of both the receiving community and of your clients. This document contains three editable outreach templates: Refugees in Your City Fact Sheet, Sample annual …

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Webinar – Leveraging Feedback in Community Engagement

Archived Webinar
Author(s): Switchboard
Date: June 17, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion, Media and Communications

This webinar was facilitated by Brianne Casey, Consultant, Community Development and Refugee Resettlement.  By the end of this 60-minute session, you will be able to: Apply relevant community engagement frameworks to your work; Identify effective strategies for utilizing community feedback; and Implement one or more feedback tool(s) to strengthen your community engagement goals.

Icon for Mental Health and Wellness Resource Type

Webinar – Building a Culturally Informed Network of Refugee Mental Healthcare Providers

Archived Webinar
Author(s): Switchboard
Date: June 13, 2019
Topic(s): Mental Health and Wellness

This webinar was facilitated by Isabelle Darling, Clinical Mental Health Lead, Gulf Coast Jewish Family and Community Services.  By the end of this 90-minute session, you will be able to: Recognize and distinguish key concepts related to cultural awareness; Identify and apply actions to build a culturally informed provider network; Understand how culture may impact …

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Toolkit – Leveraging Feedback in Community Engagement

Toolkit
Author(s): Switchboard
Date: June 11, 2019
Topic(s): Community Engagement
Subtopic(s): Community Cohesion

This toolkit suggests three ways to integrate basic community feedback structures in your programs: implementing a community consultation working group, conducting an annual volunteer survey, and providing training to staff on responding to community concerns and compliments. It includes a range of tools and templates you can use to integrate these three approaches into your community …

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Tool – Mental Health Referral and New Provider Inquiry Forms

Tool or Template
Author(s): Switchboard
Date: June 11, 2019
Topic(s): Mental Health and Wellness

This tool includes a Mental Health Referral Form and a New Provider Inquiry Form that refugee service providers may use in collaboration with mental healthcare providers as they work to build a culturally informed referral network. The Mental Health Referral Form is designed to be completed by the caseworker/refugee service provider making the referral, then …

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