We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 80 result(s).

Blog Post: Talking about Race and Racism: Preparing for Conversations with Refugee Clients

Author(s): Switchboard
Date: October 9, 2020
Topic(s): Case Management, Cultural Awareness
Refugee service providers play an important role in helping newcomers integrate into communities across the country. As they adjust to their new life in America, many refugees and their family members are likely to experience racism or discrimination first-hand. In our role as providers, managers, and evaluators of services that help newcomers successfully integrate into U.S. communities, we must be willing and able to have meaningful conversations about race and racism with refugees.

Evidence Summary: What is the evidence for strengths-based and trauma-informed approaches?

Author(s): Switchboard
Date: September 15, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Health, Mental Health and Wellness
Subtopic(s): Child and Youth Wellbeing
Strengths-based and trauma-informed approaches are widely endorsed in refugee resettlement programs. The purpose of this summary is to assess the state of the evidence regarding the effectiveness of these approaches with refugee populations. Specifically, the following questions are addressed: What are the impacts of strengths-based and trauma-informed approaches with refugees? What is the strength of …

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Archived Webinar: Cultural Competence in Refugee Service Settings: What Does the Research Tell Us?

Author(s): Switchboard
Date: September 10, 2020
Topic(s): Case Management, Cultural Awareness, Health, Mental Health and Wellness
Hosted on September 10, 2020, this webinar was facilitated by Ling San Lau, Senior Program Officer, Program on Forced Migration and Health at Columbia University, Mailman School of Public Health. Webinar panelists included Isabelle Darling, Clinical Lead Mental Health Consultant at the National Partnership for Community Training; Meheria Habibi, Senior Program Officer at the International …

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Guide: Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

Author(s): Switchboard
Date: September 8, 2020
Topic(s): Case Management, Cultural Awareness, Health, Mental Health and Wellness
Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based …

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Tool or Template: Safety During Client Home Visits Checklist

Author(s): Switchboard
Date: August 5, 2020
Topic(s): Case Management, Safety
Subtopic(s): Boundaries
This checklist is designed to help you prepare for client home visits. It can be used by staff and volunteers prior to every home visit. Accidents and incidents frequently occur when we become familiar with a client and their neighborhood, so we let our guard down. This checklist is a tool to help staff stay …

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Archived Webinar: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: The What, Why, and How of Safety Planning

Author(s): Switchboard
Date: July 28, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Health, Mental Health and Wellness, Safety
Subtopic(s): Child and Youth Wellbeing, Domestic Violence, Safety Planning
Hosted on July 29, 2020, this webinar was hosted by Reema Sharma, Manager of Outreach and Community Education, Womankind; and Shan Huang, Associate Director of Residential Programs, Womankind. This recording was edited for publication.  Following on Switchboard’s recent introductory webinar, this training focuses on the specifics of safety planning. It will emphasize the importance of creating …

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Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: The What, Why, and How of Safety Planning

Author(s): Switchboard
Date: July 28, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Health, Mental Health and Wellness, Safety
Subtopic(s): Child and Youth Wellbeing, Domestic Violence, Safety Planning
Safety planning is an essential tool when working with survivors of violence. This guide shares tips and examples demonstrating how to develop a safety plan with refugees who have experienced gender-based violence.

Archived Webinar: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 7, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
Hosted on July 7, 2020, this webinar was presented by Reema Sharma, Manager of Outreach and Community Education, Womankind; and Alena Victor, Director of Residential Programs, Womankind.  There has been a growing interest among refugee service providers in understanding the dynamics of gender-based violence (including domestic violence and sexual violence). This webinar will be an …

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Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
This information guide reviews the basics of gender-based violence (including domestic violence and sexual violence) within refugee and immigrant communities. It explores what a culturally responsive approach to GBV services can look like.

Podcast: Ask an Expert: Self-Care Q&A

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): COVID-19, Self-care
In this episode of the Switchboard podcast, Kristen Guskovict, LCSW and Founder of Heart of Aid Work, and Dr. Aprile Andelle, Licensed Marriage and Family Therapist, discuss the importance of self-care for refugee service providers and respond to questions submitted by listeners. They offer advice for those living alone during the pandemic, tips on staying …

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