We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
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Icon for Monitoring and Evaluation Resource Type

Guide: Introduction to Program Design: Developing Your Theory of Change

Author(s): Switchboard
Date: February 26, 2020
Topic(s): Monitoring and Evaluation
Subtopic(s): Project Design and M&E Planning

A logic model is a graphic representation that defines all the building blocks required to bring about a given long-term goal. A theory of change (ToC) is a type of logic model that provides a visual representation of the change process, usually using arrows. Developing one can help your team: make sure that the logic …

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Archived Webinar: Introduction to Program Design: Developing Your Theory of Change

Author(s): Switchboard
Date: February 20, 2020
Topic(s): Monitoring and Evaluation
Subtopic(s): Project Design and M&E Planning

Hosted on February 25, 2020, this webinar was presented by Floor De Ruijter, Switchboard Program Officer for M&E; Daniele Elizaire, M&E Consultant; and Pat Curran, Youth Program Supervisor at the IRC. Wondering how theories of change are key to strong program design? Confused about terms like “logic model,” “theory of change,” and “logframe”? The webinar …

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Icon for Community Engagement Resource Type

Tool or Template: 2020 Census Postcard

Author(s): IRC
Date: February 20, 2020
Topic(s): Community Engagement

Note: All 2020 Census Field operations are being paused until April 1, 2020 (in person visits enumeration, service-based enumeration will be pushed back, and others). For more information, please see this statement from the Census Bureau on March 18, 2020. This postcard, originally developed by the International Rescue Committee, is designed to educate clients about …

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Tool or Template: 2020 Census Flyer

Author(s): IRC
Date: February 20, 2020
Topic(s): Community Engagement

Note: All 2020 Census Field operations are being paused until April 1, 2020 (in person visits enumeration, service-based enumeration will be pushed back, and others). For more information, please see this statement from the Census Bureau on March 18, 2020. This flyer, originally developed by the International Rescue Committee, is designed to educate clients about …

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Icon for Behavioral Healthcare Resource Type

Guide: Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations

Author(s): Switchboard
Date: January 27, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare, Conflict Management

Resettled refugees have frequently experienced past trauma and prolonged stress, which can continue following resettlement. These may contribute to situations or encounters where clients become overwhelmed. Often, service providers are unsure how best to manage these situations in a trauma-informed way. While there is no one-size-fits-all strategy, this guide reviews skills and practices that can …

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Archived Webinar: Trauma Informed Care: Preventing Crises and De-escalating Difficult Situations

Author(s): Switchboard
Date: January 27, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.  By the end of this webinar, you will be able to:   Describe prevention skills that can be used in case management; Name at least two techniques you can use to de-escalate situations; and …

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Icon for Case Management Resource Type

Podcast: Diversifying Your Client Base: Increasing Enrollment of Asylees, Special Immigrant Visa Holders or SIVs, and Others in ORR programs

Author(s): Switchboard
Date: January 21, 2020
Topic(s): Case Management, Community Engagement, Employment

 Is your program seeking to increase enrollment among special immigrant visa (SIV) holders, asylees, and other ORR-eligible populations? Stream Switchboard’s latest podcast, where Erica Bouris, Senior Technical Advisor for Economic Empowerment at the IRC, discusses ways to boost program enrollment among ORR-eligible clients you may not currently be reaching. She shares her thoughts on …

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Archived Webinar: Trauma Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 15, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare, Conflict Management

This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.  By the end of this webinar, you will be able to:  Define trauma awareness and recognize it through practical examples; Describe principles of trauma-informed care in practice;  Name at least two strategies (individual and …

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Guide: Trauma Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 9, 2020
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This information guide describes some of the common principles and guiding practices of trauma-informed care that can inform resettlement and integration practices . It is aimed at refugee service providers, including case managers or those in similar roles, seeking to integrate trauma-informed care into their work.  

Icon for Adult Education Resource Type

Archived Webinar: Refugee Adult Education: Improving Participation, Partnerships, and Program Design

Author(s): Switchboard
Date: December 11, 2019
Topic(s): Adult Education

This webinar was presented by Erica Bouris, Senior Technical Advisor, Economic Empowerment at the IRC.  By the end of this webinar, you will be able to:  Identify the main challenges to adult education access for refugees, with a special focus on women and refugees who are already in the workforce; Identify client level strategies and …

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