We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Click here to view author guide.

Icon for Organizational Development Resource Type

Video – What is Technical Assistance (TA?)

Video
Author(s): Switchboard
Date: September 17, 2019
Topic(s): Organizational Development

You might have heard that Switchboard provides technical assistance to Office of Refugee Resettlement-funded organizations. But what is technical assistance, anyway? Watch this short video to find out.

Icon for Data Analysis Resource Type

Toolkit – Data-Driven State Refugee Programs: Lessons from the Field on Managing, Analyzing, and Using Data to Improve Refugee Programs

Toolkit
Author(s): Other, Switchboard
Date: September 11, 2019
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality, Evaluation and Research, Presenting Data, Project Design and M&E Planning, Using Data and Evidence

Switchboard contracted with the Urban Institute for the development of this toolkit.  Data and evidence can play a critical role in program management if those data are designed, collected, and analyzed with programming goals in mind and grounded in the reality of how programs work. As state refugee coordinators (SRCs) manage and coordinate refugee services, …

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Icon for Adult Education Resource Type

Info Guide – Overcoming Barriers to Adult Education: Strengths-based Strategies for Effective Enrollment and Retention

Guide
Author(s): Switchboard
Date: September 6, 2019
Topic(s): Adult Education, Employment, Financial Capabilities
Subtopic(s): English Language Skills, Job Readiness

Education and learning are important to all people striving to attain their goals life. For refugees and other ORR-eligible adults, it is essential to rebuilding a stable and fulfilling life in the United States. As such, many organizations that serve refugees are striving to help their adult clients continue their education, including English Language Proficiency …

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Icon for Behavioral Healthcare Resource Type

Webinar – Access to Mental Health Services for Refugees and Other Vulnerable Immigrants in the U.S.: Overcoming Barriers and Strengthening Enabling Factors

Archived Webinar
Author(s): Switchboard
Date: August 30, 2019
Topic(s): Mental Health and Wellness
Subtopic(s): Behavioral Healthcare

This webinar was presented by Suzan Song, MD, MPH, PhD; Director, Child/Adolescent & Family Psychiatry, George Washington University; Humanitarian protection adviser.

Icon for Mental Health and Wellness Resource Type

Info Guide – Access to Mental Health Services For Refugees and Other Vulnerable Immigrants in the U.S.

Guide
Author(s): Switchboard
Date: August 29, 2019
Topic(s): Mental Health and Wellness

This information guide provides evidence-based recommendations for service providers working to improve refugees’ access to mental health services across these levels. This content is based on a narrative review of the literature conducted by Switchboard in 2019.

Icon for Behavioral Healthcare Resource Type

Webinar – Demystifying Strengths-Based Services to Foster Refugees’ Resilience

Archived Webinar
Author(s): Switchboard
Date: August 21, 2019
Topic(s): Case Management, Health, Mental Health and Wellness, Organizational Development
Subtopic(s): Behavioral Healthcare

This webinar was presented by Julie A. Tippens, DrPH, Assistant Professor of Child, Youth, and Family Studies at the University of Nebraska-Lincoln; Peggy Fulda, MSW, LCSW, MPH, Clinician Lead at Lutheran Community Services Northwest; and Mahad Hassan, BA, Culturally Specific Certified Peer Specialist and Program Coordinator, Peer Training Program at Lutheran Community Services Northwest.  By …

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Icon for Career Advancement Resource Type

4 Tips for Effective Employer Conversations

Video
Author(s): Switchboard
Date: August 20, 2019
Topic(s): Employment, Organizational Development
Subtopic(s): Career Advancement, Job Development, Partnerships

Watch this 3-minute video to learn about 4 tips for approaching prospective employer partners about hiring refugees. The video covers the process of initiating contact with prospective employer partners, how to approach a first meeting, and building a productive partnership. 

Icon for Behavioral Healthcare Resource Type

Info Guide – Demystifying Strengths-Based Services: Fostering Refugees’ Resilience in Resettlement

Guide
Author(s): Switchboard
Date: August 15, 2019
Topic(s): Case Management, Health, Mental Health and Wellness, Organizational Development
Subtopic(s): Behavioral Healthcare

Recognizing the inherent strengths of refugee individuals, families, and communities is an important starting point for health, social work, and human service professionals. This brief information guide aims to equip those working in U.S. refugee resettlement with evidence-informed strategies to deliver strengths-based programming.

Icon for Child Wellbeing Resource Type

Webinar – Evidence Based Refugee Youth Mentoring: Essential Ingredients!

Archived Webinar
Author(s): Switchboard
Date: August 1, 2019
Topic(s): Children/Youth and Family Services
Subtopic(s): Child Wellbeing, Youth Wellbeing

This webinar was presented by Sara Rowbottom, Technical Advisor for Education and Youth at the International Rescue Committee and by Ashmeet Oberoi, PhD, Assistant Professor at the University of Miami.   By the end of this 60-minute session, you will be able to: Describe key findings from the evidence-base for youth mentoring programs; Identify critical features …

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Icon for Children/Youth and Family Services Resource Type

Info Guide – Refugee Youth Mentoring: Essential Elements for Effective Programs

Guide
Author(s): Switchboard
Date: July 30, 2019
Topic(s): Children/Youth and Family Services
Subtopic(s): Youth Wellbeing

In September 2018, the Office of Refugee Resettlement (ORR) announced the allocation of over $8 million for a Refugee Support Services Youth Mentoring “Set-Aside,” dramatically increasing support for 15- to 24-year-old refugee and other ORR-eligible youth in 34 states.  This information guide, designed for service providers implementing or applying for funding through the Set Aside, …

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