We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 130 result(s).

Tool or Template: Sample Data Quality Assurance Standard Operating Procedures (SOPs)

Author(s): Monitoring and Evaluation Technical Assistance (META)
Date: November 17, 2016
Topic(s): Case Management, Monitoring and Evaluation, Organizational Development
Subtopic(s): Case Documentation, Data Quality
Developing and following SOPs can help make data quality assurance part of your culture and routine practices. SOPs can improve your data not just through having a consistent framework for resolving problems that may arise, but also by building staff confidence and dedication to quality data. This document provides sample SOPs in the context of a case …

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Archived Webinar: How to Ensure Data Quality in Case Management: 4 Practical Strategies

Author(s): Monitoring and Evaluation Technical Assistance (META)
Date: November 17, 2016
Topic(s): Case Management, Monitoring and Evaluation
Subtopic(s): Case Documentation, Data Quality
This webinar offered four practical strategies for improving data quality in refugee case management programs. Data experts from the IRC and Church World Service discussed why data quality is so important, demonstrated time-saving tips and tricks in Excel, and shared the real-world implications of quality data. META was joined by Mia Witte, Associate Director for …

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Tip Sheet: 4 Practical Tips for Improving Data Quality in Case Management Programs, with Case Study

Author(s): Monitoring and Evaluation Technical Assistance (META)
Date: November 17, 2016
Topic(s): Case Management, Monitoring and Evaluation
Subtopic(s): Case Documentation, Data Quality
We all collect a range of data for our refugee case management programs. We use data to determine and document client eligibility, to ensure the quality and timeliness of services, to track program progress and outcomes, and to inform decision making.  These resources will help you ensure that the data collected as part of case management is …

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Guide: Language Access – Understand and Advocate for Your Clients’ Right to Interpretation Services

Author(s): National Partnership for Community Training (NPCT)
Date: October 1, 2016
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
This guide compares and contrasts relevant laws and policies related to language access, identifies advocacy steps for refugee resettlement staff, and highlights available resources.
Icon for Case Documentation Resource Type

Podcast: Data Quality in Case Management

Author(s): Monitoring and Evaluation Technical Assistance (META)
Date: September 30, 2016
Topic(s): Case Management, Monitoring and Evaluation
Subtopic(s): Case Documentation, Data Quality
This episode of the META Podcast discusses data quality in case management programs for resettled refugees. Hear common challenges and tips for improvement from Abigail Clarke-Sayer and Prospero Herrera of the IRC as well as Jennifer Malloy of the Washington State Office of Refugee and Immigrant Assistance.

Video: SIV Stories: Starting Anew in the United States – Working with Your Resettlement Agency

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: September 16, 2016
Topic(s): Case Management
This video is part of a four-video series focusing on the experiences of Special Immigrant Visa (SIV) holders that resettled to the United States. In this video, we meet Razan Osman, the resettlement manager at a resettlement affiliate. She provides insights on assistance and basic services of the Resettlement Agency, describing in detail what is …

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Video: SIV Stories: Starting Anew in the United States – Ahmad and Friends

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: August 4, 2016
Topic(s): Case Management, Community Engagement, Employment
This video is part of a four-video series focusing on the experiences of Special Immigrant Visa (SIV) holders that resettled to the United States. Ahmad arrived in Charlotte, North Carolina without any existing ties in the U.S. He now works two jobs to provide for his family and played a key role in creating a …

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Blog Post: Unaccompanied Children: Factors in Successful Integration

Author(s): Bridging Refugee Youth and Children's Services (BRYCS)
Date: August 1, 2016
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness
Subtopic(s): Child and Youth Wellbeing
This blog post was written by Bridging Refugee Youth and Children’s Services (BRYCS) and is included as an archived post on the Switchboard blog. Introduction Unaccompanied children (UC) who have been migrating from El Salvador, Honduras, and Guatemala to the United States for years, were largely unnoticed by the general population until this phenomenon captured our …

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Tool or Template: Take Fifteen: Assess Mental Health, Build Trust, Create Safety, and Decrease Stigma in 15 minutes

Author(s): National Partnership for Community Training (NPCT)
Date: May 13, 2016
Topic(s): Case Management, Health, Mental Health and Wellness
Case workers, physicians, and therapists often have just a brief appointment scheduled with refugee clients. This tool provides a breakdown of a fifteen minute encounter with a refugee client. It can be used in settings such as refugee resettlement agencies, hospitals, or mental health clinics.  Using these points as a guide will not only allow …

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Video: SIV Stories: Starting Anew in the United States – Jalal and Family

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: May 5, 2016
Topic(s): Case Management, Employment
This video is part of a four-video series focusing on the experiences of Special Immigrant Visa (SIV) holders that resettled to the United States. Jalal arrived in Richmond nine months ago in order to give his young family a safe and secure life. Jalal had worked as a translator, English and computer instructor, and deputy …

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