We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 130 result(s).

Blog Post: On World Day against Trafficking, a Round-up of Anti-Trafficking Resources

Author(s): Switchboard
Date: July 30, 2019
Topic(s): Case Management, Health, Mental Health and Wellness, Safety
Did you know that July 30th is World Day against Trafficking in Persons?  The United Nations Office on Drugs and Crime chose “responding to the trafficking of children and young people” and “highlighting the importance of government action,” as the focus areas of 2019’s World Day. To mark this day, Switchboard is highlighting anti-trafficking resources …

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Podcast: What is Motivational Interviewing?

Author(s): Switchboard
Date: July 8, 2019
Topic(s): Case Management, Mental Health and Wellness
In this podcast, Switchboard  is joined by Dr. Miriam Potocky, Author and Professor of Social Work at Florida International University, and Kristen Guscovict, Founder of HEART of Aid Work. They discuss motivational interviewing, an evidence-based intervention that can be used in refugee case management programs, and provide examples of how it can be implemented. Active …

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E-learning: Overcoming Challenges in Interpretation

Author(s): Switchboard
Date: May 31, 2019
Topic(s): Case Management
Subtopic(s): Interpretation
This module is intended for service providers who work with interpreters. This is the second of two Switchboard e-learning modules on the topic of interpretation. If you are new to working with interpreters, we recommend completing Introduction to Working with Interpreters prior to completing this module. After completing this 20-minute module, you will be able to: Take …

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E-learning: Introduction to Working with Interpreters

Author(s): Switchboard
Date: May 29, 2019
Topic(s): Case Management, Cultural Awareness
Subtopic(s): Interpretation
This module is intended for providers who are new to working with interpreters. It is the first of two Switchboard e-learning modules on this topic. After completing this module, we recommend you complete Overcoming Challenges in Interpretation. After completing this 20-minute module, you will be able to: Define key terms related to interpretation; Describe the interpreter’s …

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Tool or Template: Scripts for Working with Interpreters

Author(s): Switchboard
Date: May 28, 2019
Topic(s): Case Management, Health, Mental Health and Wellness
Subtopic(s): Interpretation
This tool includes two scripts that can be used when working with interpreters: Pre-session: A pre-session, also known as a pre-conference or pre-encounter, is a short conversation between the provider and interpreter that takes place away from the client, prior to beginning the interpretation session. It may be as short as one minute or as …

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Blog Post: A Round-up of Resources for Social Work Month

Author(s): Switchboard
Date: March 18, 2019
Topic(s): Case Management
Did you know March is National Professional Social Work Month? There are many great social work and casework resources in the Switchboard Resource Library, which hosts over 400 downloadable and multimedia files! Here is a round-up to help you get started: Maintaining the Caseworker-Client Relationship Introduction to Case Management Project Strengthening Organizations Assisting Refugees (SOAR), …

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Archived Webinar: Boundaries in the Electronic Age

Author(s): Center for Victims of Torture (CVT)
Date: January 23, 2019
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Boundaries
This webinar examined ethical and professional practice issues related to the electronic evolution in methods of communication.  Use of internet searches on clients, communication via texting, the use of blogs and help sites, friending on social media sites, were discussed along with things which may require the development of program policies and/or standards. Objectives: After …

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Poster: Strengths-Based Approach

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: August 23, 2018
Topic(s): Case Management, Organizational Development
Rather than focusing on shortcomings and failures, applying a strengths-based approach improves self awareness and develops confidence. This poster describes the benefits of policies, practice methods, and strategies that identify and draw upon the strengths and capacities of individuals and communities. 
Typed fact sheet

Guide: Identifying and Responding to Forced Marriage in Refugee Communities

Author(s): Tahirih Justice Center
Date: January 1, 2018
Topic(s): Case Management, Child, Youth, and Family Services
A forced marriage is a marriage to which one or both parties do not, or cannot, consent and in which one or more elements of force, fraud, or coercion are present. Forced marriage can impact individuals of any age, gender, socio-economic status, national origin, and ethnic or religious background.  This resource provides an overview of …

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Blog Post: Laughter and Trauma

Author(s): Bridging Refugee Youth and Children's Services (BRYCS)
Date: July 1, 2017
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Grief and Healing
This blog post was written by Bridging Refugee Youth and Children’s Services (BRYCS) and is included as an archived post on the Switchboard blog. For ten years, I served refugees at administrative and policy levels. I missed working with clients, but I feared vicarious traumatization (being negatively impacted from the heavy weight of experiencing traumatic …

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