Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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Refugee service providers across the U.S. are integrating artificial intelligence (AI) into their work and have already found many useful ways to appropriately implement AI tools. But questions and considerations have also emerged: What about data privacy? What if AI gets something wrong? Can technology really fit into work that’s fundamentally about human connection and […]
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Helping newcomer clients navigate health care, including health care bills, is an essential and challenging task for many caseworkers. This blog post covers two ways you can help your clients with health care bills: preventing unnecessary bills from being sent and guiding them through the steps to take after a bill comes. Key Points Make […]
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Changes in funding, staffing, program policies, and service availability can leave referral information outdated or unclear. When contacts or services are hard to confirm, staff may spend more time searching for information and newcomers may wait longer for support. This tip sheet provides practical steps to help you strengthen your referral network to ensure newcomers […]
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Logic models, including theories of change and logical frameworks (logframes) are valuable project design tools that can help you plan effective resettlement programming. This resource offers three templates you can use or adapt for creating your theory of change, and three for creating your logframe. Each includes examples to guide you in completing your logic […]
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This guide summarizes, as of May 2026, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities, […]
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Determining whether a newcomer is eligible for Office of Refugee Resettlement (ORR)-funded services can sometimes be a challenge. This resource collection is a starting point for service providers who are new to ORR eligibility requirements and documentation. It does not replace current ORR policy letters, program guidance, or state refugee office instructions. Mainstream public benefits, […]