Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.
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Each resettlement journey is unique, and clients arrive with different expectations about life in the United States. When those expectations don’t align with reality, clients can become confused and frustrated. If you serve newcomers through the Program of Initial Resettlement (PIR), you may have faced this challenge. Since PIR began in January 2026, providers have […]
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This guide is for educators who support newcomer students and families, such as students in the Unaccompanied Refugee Minors (URM) program. It can especially serve teachers, school counselors, enrollment staff, English language learning staff, special education staff, behavioral support staff, McKinney-Vento liaisons, and other school-based professionals.
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Earn your ASWB ACE-approved certificate worth 1.5 continuing education (CE) credits for completion of the free Switchboard webinar, Navigating Difficult Conversations with Clients. Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure and cultural differences. This webinar […]
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Earn your ASWB ACE-approved certificate worth 1.25 continuing education (CE) credits for completion of the free Switchboard webinar, Creating High-Quality Case Management Documentation. Writing case notes is an essential part of every case manager’s responsibilities, but creating them can be a time-consuming aspect of this very demanding profession. This webinar will cover the fundamentals of […]
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Switchboard’s free online self-paced course, Introduction to Adult Education Principles, introduces the core principles of adult learning alongside evidence-based instructional strategies tailored to adult students. You will learn how to incorporate these principles and strategies into your adult learning facilitation within the context of newcomer service provision. Course Objectives After completing this course, you will […]