Resources

Our multimedia resource library features content developed by both Switchboard and the larger resettlement community.  You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.

The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard. 

 

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Hosted on August 20, 2025, the training was delivered by ​​Katie Zanoni, EdD, Senior Learning & Evidence Officer, International Rescue Committee; ​​​Sarah Diner, MA, MPH, Program Officer, Research, Switchboard; ​​Monica Indart, PsyD, Clinical Supervisor, International Rescue Committee​; ​​Myja Maki, LCSW, Program Manager and Clinical Supervisor, International Rescue Committee​; and, ​​Miriam Potocky, MSW, PhD, Researcher, Switchboard.…

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The workload capacity calculator helps staff, program leads, and agencies evaluate how staff time is allocated to help determine what a sustainable workload might look like.

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This toolkit offers a comprehensive, client-centered framework for caseworkers, supervisors, and managers providing case management services to individuals and families affected by conflict, persecution, violence, environmental disasters, and human rights violations. Given the varied and evolving demographics of those served, case management must be flexible and responsive to unique needs. 

Community health is stronger when all members are included, but refugee and newcomer families often face invisible barriers to care. This guide, created by Switchboard and the Society of Refugee Healthcare Providers, invites both service providers and community organizations to be part of collaborative, local solutions that leverage resources beyond the traditional health care system.…

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About Confluence Tech conferences are often accused of chasing the next big thing: flashy tools, buzzwords, and speculative breakthroughs. Confluence 2025 took a different path. Switchboard gathered more than 100 refugee service providers, technologists, government partners, and researchers this past June at Civic Hall in New York City for two days of hands-on conversations about…

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This evidence summary summarizes the state of available evidence regarding the impacts of various intervention types on the level of food insecurity faced by newcomers.