Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.Â
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In resettlement settings, as in other social service settings, agencies must be prepared to respond to client crises and other critical incidents. Both individual crises and larger threats to the agency and/or staff require immediate and effective responses to ensure the safety and well-being of everyone involved. The development of agency-wide critical incident policies and […]
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This course is deisgned to help legal staff at ORR-funded organizations understand the I-730 process for Afghan asylees. The course explains all aspects of the I-730 process, along with samples and job aids that you can download. If you work at an ORR-funded organization and you are either an attorney or an accredited representative, or […]
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Newcomer integration depends on countless individual and systemic factors, and feeling empowered in accessing services in a new community is an essential indicator of success. Newcomer service providers can play a major role in supporting newcomer access to resources in their communities, but it can be tough to know where to start in addressing the […]
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Switchboard’s latest self-paced eLearning course, Understanding Identities in Refugee Service Provision, is an innovative course that explores self-reflection and cultural humility in refugee and newcomer services to foster an ongoing commitment to learning about diverse identities and cultures. To give you a taste of what’s in store, we’ve invited Madina Masumi and Maya Wahrman to […]
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This online self-directed course is designed for anyone working in refugee service provision, including staff who directly serve newcomers and their supervisors. The course is useful in improving your work with refugee and newcomer clients. This course encourages all service providers, regardless of experience, to reflect on how their identity shapes their service provision and […]
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Pre- and post-migration stressors such as trauma, loss, and cultural adjustment may put refugees and other newcomers at a heightened risk for substance use disorders. Additionally, newcomers frequently face challenges accessing health care, further increasing their vulnerability to substance use disorders and their effects. To best support clients, service providers should understand substance use and […]