This online self-directed course is designed for anyone working in refugee service provision, including staff who directly serve newcomers and their supervisors. The course is useful in improving your work with refugee and newcomer clients.
This course encourages all service providers, regardless of experience, to reflect on how their identity shapes their service provision and client interactions. Participants will explore how various identities intersect and impact both themselves and their clients
After completing this course, you will be able to:
Define the concept of cultural humility and its components: lifelong learning, mitigating power imbalances, and institutional accountability
Utilize self-reflection as a method to understand one’s positioning, presentation to others, and the impact on service delivery
Evaluate new perspectives on identity and power imbalances, and navigate cultural humility within contexts of gender, race, and socio-economic class
Approximate time to complete: 180 mins (3 hours)
