Hosted on April 23rd, 2025, the training was delivered by Danica Pucci, Switchboard Training Officer and Jasmine Griffin, MA, LPC, Switchboard Training Officer. Newcomers often encounter complex and challenging situations as they adjust and integrate into society.
Conversations with clients about these challenges can be particularly complicated given past trauma exposure as well as cultural differences. This workshop will offer best practices for navigating these sensitive and challenging conversations with a mutually respectful and trauma-informed approach. Participants will explore effective communication strategies through case scenario examples to develop skills for engaging clients productively.
By the end of this webinar, you will be able to:
– Recognize ongoing resettlement challenges, including employment and housing barriers, that require difficult conversations between clients and providers
- Identify key communication skills and specific phrases that help maintain supportive, respectful conversations for both clients and providers
– Apply a trauma-informed and compassionate approach to current client and service provision challenges
