This panel will explore how resettlement service delivery can be reimagined to address future challenges and opportunities. Panelists will present innovative models and prototypes for virtual case management, showcasing the use of AI and other digital tools across various formats. Panelists include: Jonathan Amisi (University of Utah Research Affiliate, Milad Mozari (Assistant Professor Multi- Disciplinary Design, University of Utah in (Digital Asst. Copper), Duncan Lawrence (Senior Director of Innovation, IRC), Emma Shah (Deputy Director of Virtual Services, IRC), Moderators: Kristy Gladfelter (VP Research, Analysis, and Learning, IRC) and Jeanie Annan (SVP Chief Research and Innovation Officer Airbel).
This keynote is part of Confluence: Bridging the Gap between Technology and Resettlement. Switchboard and the University of Utah proudly present an engaging event at the University of Utah Marriott Library and campus in Salt Lake City, Utah. This convening aims to provide participants with valuable insights into co-creation design methodology, innovative approaches to virtual case management using Artificial Intelligence, and ideas for developing cross-industry partnerships to create sustainable, innovative solutions that improve outcomes for newcomers. The event fosters engagement and collaboration among partners and other refugee service providers, integrating cutting-edge technology to support future growth.
