Hosted on March 27, 2025 the training was delivered by Jasmine Griffin; Training Officer at Switchboard and Zainab Ahmadi, Masters-Level Intern at Switchboard.
This webinar is geared toward direct service staff whose roles include producing case management documentation of client interactions. Supervisors may also benefit from this training to better support staff in maintaining high-quality documentation.
After attending this 60-minute webinar, you will be able to:
– Recognize the importance of documentation within the case management cycle
– Describe and create different elements of a case file—including case notes, service plans, and critical incident reports—that will adhere to most program guidelines
– Utilize new tools and techniques to improve the quality and efficiency of case management documentation
