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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and […]
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In today’s polarized climate, refugee service providers play a crucial role in supporting newcomer clients who may feel vulnerable to intensified public rhetoric around immigration and cultural integration. While election seasons often heighten this discourse, other events—such as policy changes, prominent news stories involving refugees, or global crises that drive migration—can also amplify discussions that […]
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In resettlement settings, as in other social service settings, agencies must be prepared to respond to client crises and other critical incidents. Both individual crises and larger threats to the agency and/or staff require immediate and effective responses to ensure the safety and well-being of everyone involved. The development of agency-wide critical incident policies and […]
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This resource provides essential safety tips and guidance for refugees and resettlement agencies during U.S. presidential election seasons, when public interest in these communities may increase. It covers how to handle interview or photo requests, manage harassing calls or messages, protect personal information, and enhance personal and home security. The guide also emphasizes contacting a […]
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This template is for managing low-risk situations such as clients reporting difficult or overwhelming emotions, a history of substance use, chronic health conditions, or other unsafe situations that are unlikely to result in significant harm to clients or communities. This safety plan template is appropriate for clients who are low risk but may still benefit […]
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Newcomers face unique risks and vulnerabilities due to their experiences of forced displacement, exposure to potentially traumatic experiences, and the complex stressors of resettlement. Safety planning can be a necessary or helpful intervention to maintain newcomers’ overall safety and wellness. This short guide provides an overview of safety plans and the safety planning process to […]
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The evidence in this area is suggestive. Within these suggestive studies, there is broad consensus on four key points related to emergency preparedness and emergency information dissemination among resettled refugees: Pre-existing partnerships among refugee communities, community-based organizations (CBOs), and local emergency planners are vital. People who serve as social bridges between refugee communities and governmental […]
Hate incidents and hate crimes can have a negative impact on newcomers’ sense of safety and well-being and can erode their feelings of belonging in their new community. This blog post aims to support direct service staff who may be working with clients impacted by hate incidents and hate crimes. It also provides resources for […]
This resource, developed by CARRE and the International Rescue Committee, is a client facing handout with information on what hate crimes and hate incidents are, how to remain safe, and reporting options. This resource is available in Arabic, Dari, French, Pashto, Spanish, Swahili, English, and Somali.
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This resource, developed by CARRE and the International Rescue Committee, is a client facing handout with information on what hate crimes and hate incidents are, how to remain safe, and reporting options. This resource is available in Arabic, Dari, French, Pashto, Spanish, Swahili, English, and Somali.
