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This module explains the foundational skills of de-escalation. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement. Upon completion of this course you will: Learn what de-escalation is Understand the foundational of de-escalation skills Apply de-escalation skills […]
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This tip sheet provides guidance on mitigating conflict with clients as part of case management. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet describes the Circle Process, an activity you can conduct in your program to address conflict. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet provides guidance on building your capacity to address conflict, including conflict with clients. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet provides suggestions on mitigating conflict among refugee communities. This resource is designed for ethnic community-based organizations (ECBOs).
