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In 2008, The Saint Alphonsus Regional Medical Center in Boise, Idaho, launched an interpretation service to ensure services could be delivered to clients in their primary language. To meet this need, Saint Alphonsus began employing interpreters directly through the medical center, hiring individuals as contractors. In 2013, The Saint Alphonsus Medical Group Center for Global […]
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In 2019, Lutheran Social Services of the National Capital Area (LSSNCA) in Hyattsville, MD, launched its Community Interpreter Program to expand its language services capacity, improve staff operations, and reduce administrative costs. LSSNCA recruits, trains, and contracts with former clients to begin working as paid community interpreters for the agency.
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This toolkit, developed by the National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM), the Center for Adjustment, Resilience, and Recovery (CARRE), and the Cultural Orientation Resource Exchange (CORE) is designed to help service providers and organizations better understand the principles and practices of Cultural Validation and Translation Review. It also includes templates, tips, and […]
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Hosted on July 18, 2023 the training was delivered by Rob Callus, Training Officer; Switchboard. In resettlement services, multilingual community members often serve as interpreters and translators. However, community members working in these roles sometimes lack the necessary skills and training. Paid certification programs can often be out of reach, leaving refugee service providers with […]
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For newcomers to equitably receive the vital integration services they are eligible for, language access is essential. As service providers know, working with a professional in-person or telephonic interpreter from the same cultural and linguistic background as the client is always ideal. But live interpretation is not always possible given the demands of newcomer services. […]
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Switchboard has compiled a list of mobile apps to support refugee service providers in navigating challenges of interpretation, translation, and resource-sharing in linguistically and culturally supportive ways.
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This module is intended for providers who are new to working with interpreters. It is the first of two Switchboard e-learning modules on this topic. After completing this module, we recommend you complete Overcoming Challenges in Interpretation. After completing this 20-minute module, you will be able to: Define key terms related to interpretation; Describe the interpreter’s […]
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Hosted on September 6th, 2022 the training was delivered by Farid Saydee, Ph.D., MBA – President, Language Mentors International and Consultant. This is session one of a five part series. This video covers language and working with interpreters. The curriculum offers a foundational body of knowledge of Afghan culture, provide contextualized information about working with […]
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This toolkit is designed to help agencies create a Cultural Validation and Translation Review process to ensure linguistic accuracy and cultural competence in messaging and services.
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Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon! Do you want to improve your knowledge of case management? Do you want […]
