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In this episode of the Switchboard Podcast, “Preparing for the Arrival of High-Risk Medical Cases,” we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment, […]
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In this episode of the Switchboard Podcast, “Collaborating with Pediatricians and Families to Care for Newcomer Children,” we discuss the unique challenges and best practices in providing healthcare to immigrant and refugee children. Dr. Anisa Ibrahim, a pediatrician and medical director at Harborview Pediatrics Clinic, shares her expertise on navigating the complexities of pediatric care […]
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In this episode of the Switchboard Podcast, “Culturally Driven Health Communications,” we explore the critical role of culturally sensitive health communication in supporting immigrant and refugee communities. Our guest, Syreeta Wilkins, a communication strategist at the National Resource Center for Refugees, Immigrants, and Migrants (NRC RIM), shares her expertise on creating impactful health materials tailored […]
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Evidence about the impact of cultural competence training on client health and mental health outcomes is generally inconclusive. Five systematic reviews, including one review of reviews, all published within the past ten years, concur that existing studies lack adequate methodological rigor to draw conclusions about the impact of cultural competence training and programming. Additionally, existing […]
Afghan newcomers arriving to the United States often encounter a new healthcare landscape, marked by distinct protocols and unfamiliar systems. Tasks like filling a prescription, understanding patient rights, or effectively communicating with U.S. healthcare providers can pose unique challenges. The Healthcare Navigation Toolkit stands as a vital resource, tailored to empower individuals to engage confidently […]
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Refugee and newcomer clients with complex medical conditions require additional case management support, including connections to appropriate health care services. This guide, written by Society of Refugee Healthcare Providers, introduces significant medical conditions and provides helpful tips for resettlement service providers.
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Having sensitive health conversations can be a difficult but important part of assisting newcomer clients with accessing needed services. This information guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, shares practical tips for service providers working with refugee and newcomer populations. It also incorporates considerations for the Afghan community.
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This toolkit is a resource for health care providers who provide obstetrics and gynecology (OB-GYN) care to Afghan newcomers. The toolkit includes information regarding Afghanistan, health care and health outcomes in Afghanistan, traditional practices and cultural norms for pregnant and postpartum Afghan women, recommendations for providing OB-GYN care and general health care to new Afghan […]
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Newcomers may experience multiple challenges accessing health care, including systemic issues rooted in inequities. As described in our blog post What is Health Case Management?, service providers play a critical role in supporting clients to overcome challenges and advocate for their health. This blog post details tips for assisting clients with three specific challenges: transportation, […]
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Both service providers and health care providers have the best interests of clients’ health and well-being in mind. However, demanding caseloads and potential ambiguities around roles can hinder collaboration between them. This post will share insights from clinicians and resettlement providers to facilitate coordinated care for refugee and newcomer clients. Effective communication and collaboration between […]
