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In resettlement settings, as in other social service settings, agencies must be prepared to respond to client crises and other critical incidents. Both individual crises and larger threats to the agency and/or staff require immediate and effective responses to ensure the safety and well-being of everyone involved. The development of agency-wide critical incident policies and […]
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Newcomer service providers in the U.S. face challenges in meeting the diverse needs of ORR-eligible populations, including when serving non-refugee groups such as Cuban and Haitian entrants (CHEs). These newcomers have different eligibility criteria compared to refugees. Service providers frequently report unmet client needs and service gaps, leading to confusion and frustration as they strive […]
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Refugee and newcomer clients with complex medical conditions require additional case management support, including connections to appropriate health care services. This guide, written by Society of Refugee Healthcare Providers, introduces significant medical conditions and provides helpful tips for resettlement service providers.
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Hosted on August 21, 2024 the training was delivered by Ashley DiGiore, a program manager and accredited representative with VECINA’s Switchboard partnership and Michelle Morales, a contract mentoring attorney with VECINA’s Switchboard partnership. This virtual roundtable will feature a conversation among legal representatives who have represented Afghan asylum seekers. These experts will address three common […]
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Serving clients and providing case management is at the heart of refugee service provision. Providing client-centered services requires more than a certain attitude and an ethical stand; client-centered practices are also a skill set. But what does this term actually mean? What is the logic behind centering the client in our resettlement services, and how […]
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The “Refugee Community Education Video Index,” authored by Catholic Charities, is a comprehensive resource featuring a curated collection of videos on a wide range of topics, including health, estate planning, English learning, and more. This index is thoughtfully categorized by language to ensure accessibility and relevance for diverse refugee communities. By providing easily accessible educational […]
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Hosted on Friday, July 19, 2024, the training was delivered by Caroline Dilts, LICSW, the Refugee Program Manager at the Research Program for Children and Adversity at the Boston College School of Social Work; Farhad Sharifi, MSW, a recent Afghan evacuee who was initially at Camp Atterbury; Maliha Raza Khan, MA, a nonprofit consultant with […]
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The Matching Grant program (MG) helps refugees and other Office of Refugee Resettlement (ORR)-eligible populations overcome barriers and quickly find jobs. Since 1979, the goal of MG has been to facilitate refugee family integration and self-sufficiency through employment—by providing case management, English language training, and employment services over a 240-day service period, all without accessing […]
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Hosted on June 6, 2024, the training was delivered by Caroline Dilts, LICSW, Refugee Program Manager at the Research Program for Children and Adversity at the Boston College School of Social Work; Rochelle Frounfelker, ScD, assistant professor in the College of Health at Lehigh University; Farhad Sharifi, MSW, recent Afghan evacuee who was initially at […]
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Hosted on May 30, 2024 the training was delivered by Maya Wahrman, MSW, LSW, (she/her), Switchboard Training Officer; Kansiime Shalom (they/them), resettlement caseworker at the International Rescue Committee; and, Craig M. Mortley, MSc, (he/him), emerging social worker-scholar. Many refugees and other newcomers who identify as LGBTQ+ (lesbian, gay, bisexual, transgender, queer, and other identities) […]
