PUBLISHED BY:
As remote and hybrid services become standard, service providers need to approach virtual interactions with the same care they bring to in-person ones. This tip sheet offers five considerations for remote case management with newcomers: Choosing the right communication tool for each client and context Securing appropriate language interpretation and setting up for success Building […]
PUBLISHED BY:
This tip sheet gathers recurring questions from new RSS State Administers and distinguishes federal requirements from decisions that states may make based on program structure and community needs. Questions answered in this FAQ How may states use RSS funding? What employment outcomes should RSS support? Can RSS fund other services not explicitly mentioned in § […]
PUBLISHED BY:
Hosted on September 16, 2026, the training was delivered by Kristen Allen, Training Officer, Switchboard; and Ana Maria Teixeira, Director of Initial Resettlement, International Rescue Committee. At the beginning of 2026, resettlement for newly arriving refugees and other eligible populations underwent a significant change with the launch of the Program of Initial Resettlement (PIR). […]
PUBLISHED BY:
Supporting newcomers with disabilities requires understanding both the resettlement process and the disability-related systems and services available in the United States. This information guide offers foundational information for providers who help support newcomers with disabilities in navigating rights, services, and community resources in the United States. The guide explains disability rights, accommodations, and services. It […]
PUBLISHED BY:
This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Guineans who are arriving to the U.S. Guinea has experienced decades of political instability, and the human rights conditions that lead Guineans to seek asylum are complex and ongoing. Switchboard produced this backgrounder to help the following audiences provide culturally […]
PUBLISHED BY:
Service providers’ communication with refugees is often mediated through language interpretation. Most refugee clients are multilingual and speak one or more languages in addition to English. While their English proficiency varies, many require language interpretation to communicate effectively and comfortably with service providers, particularly when discussing personal or sensitive matters. Therefore, it is crucial to […]
PUBLISHED BY:
This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Congolese who are arriving to the U.S. The ongoing crisis in the Democratic Republic of the Congo is complex and spans decades. Switchboard produced this backgrounder to help the following audiences provide culturally appropriate Cultural Orientation (CO) and other services […]
TOPIC:
SUBTOPIC:
PUBLISHED BY:
Hosted on August 5th, 2026, the training was delivered by Maya Wahrman, MSW, LSW, Training Officer, Switchboard This webinar is Association of Social Work Boards (ASWB) ACE-approved to offer 1.5 Continuing Education (CE) credits. Complete the knowledge check and surveys here to get your free CEs today! Webinar Overview Many refugee service providers are mandated reporters—they’re required to […]
PUBLISHED BY:
The Program of Initial Resettlement (PIR) involves many post-arrival activities to support newcomers’ early integration in the U.S. Use this tip sheet to identify resources to begin in your work.
PUBLISHED BY:
This guide outlines key RCA rules, distinguishing which aspects are fixed by federal regulation and which areas allow state-level flexibility. This information is intended as a comprehensive reference for understanding where states can shape their RCA programs and where they must comply with uniform federal requirements. The guide covers critical topics including eligibility time limits, […]
