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This guide outlines key RCA rules, distinguishing which aspects are fixed by federal regulation and which areas allow state-level flexibility. This information is intended as a comprehensive reference for understanding where states can shape their RCA programs and where they must comply with uniform federal requirements. The guide covers critical topics including eligibility time limits,…
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Are you a service provider working with refugees and newcomers who are ambivalent about change? This blog describes how you can transition from traditional “advice giving” to a more transformative client-centered approach through Motivational Interviewing, including practical tools you can start using today. Introduction Like all people, refugees and newcomers can be ambivalent about change,…
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Virtual and information services (VIS) are increasingly becoming a part of service provision for newcomers as organizations find innovative ways to connect with clients via technology. The standards we describe below will provide you with guidance for the design, build, launch, and implementation of VIS programming for newcomer clients.
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This guide summarizes, as of December 2025, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities,…
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Hosted on December 10, 2025, this training was delivered by Maya Wahrman, Training Officer, Switchboard. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar provides guidance on…
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The Preferred Communities (PC) program provides intensive case management services to refugees and ORR-eligible populations with special needs within five years of arrival to the U.S. Intensive case management (ICM) staff support recipients in the areas of long-term case management, health and medical interventions, mental health interventions, and social adjustment services, among others. This Intensive…
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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations…
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Webinar Overview Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Yet some service providers may feel uncomfortable or confused about the reporting process. This webinar will cover the basics of mandatory reporting, including what is…
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Writing Health Case Notes: Recommendations for Service Providers This information guide, created by Switchboard in partnership with the Society of Refugee Healthcare Providers, builds on Switchboard’s guide Creating High-Quality Case Management Documentation. You will learn the difference between health case notes and case management notes, the elements of a health case note, and storage and…
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Successful programs serving refugees and newcomers are built on a foundation of coordinated, responsive, and client-centered services that support long-term stability, integration, and self-sufficiency. Delivering these programs effectively requires strong partnerships, thoughtful coordination, and a shared commitment to guiding newcomers through complex systems and connecting them with the resources they need to thrive. This onboarding…
