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Hosted on 3/13/25, the training was delivered by Zainab Ahmadi, Master of Social Work (MSW); Sara Dadkhah, MPA, Switchboard Training Officer; Jasmine Griffin, MA, LPC, a Switchboard Training Officer; and, Maya Wahrman, MSW, LSW, a Switchboard Training Officer. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork…
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This resource, created by Switchboard, provides an overview of mental health challenges faced by Afghan newcomers in the U.S., emphasizing cultural perspectives, stigma, and traditional coping mechanisms.
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In this episode of the Switchboard Podcast, “Preparing for the Arrival of High-Risk Medical Cases,” we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment,…
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Are you seeking materials in Haitian Creole to support clients you serve? Based on requests from providers, this blog post compiles Haitian Creole language resources to help service providers and clients navigate three crucial areas: personal safety, workplace rights, and health care access. Most resources listed below are available in additional newcomer languages as well.…
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This intake form helps service providers collect key information about individuals’ personal, educational, and professional backgrounds. It is intended to guide support in areas like career development, credential evaluation, and education. Completing the form should take about 10–15 minutes. After completing the form, make sure to gather the relevant documentation the client can access. Note:…
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Understanding Haiti and the Journeys of Haitian Migrants” provides information about recent Haitian history, current country conditions, displacement challenges, and the experiences of Haitian nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAs), local affiliates, service providers, and practitioners better understand and support Haitian migrants,…
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This backgrounder provides information about recent Cuban history, current country conditions, displacement challenges, and the experiences of Cuban nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAS), local affiliates, service providers, and practitioners better understand and support Cuban migrants, newcomers, and refugees in the United…
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This blog post offers practical guidance on supporting Ukrainian newcomers in accessing culturally appropriate food in the United States. It covers topics such as familiar foods, grocery shopping, and finding ingredients for traditional Ukrainian dishes. You will gain an understanding of how to assist Ukrainian newcomers in maintaining their culinary traditions while adapting to their…
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This blog post offers practical guidance on supporting Haitian newcomers in accessing culturally appropriate food in the United States. It covers topics such as familiar foods, grocery shopping, and finding ingredients for traditional Haitian dishes. You will gain an understanding of how to assist Haitian newcomers in maintaining their culinary traditions while adapting to their…
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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and…
