Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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This resource, developed by Switchboard, provides answers to frequently asked questions regarding the Switchboard Community Support Line (SCSL). The Switchboard Community Support Line offers information and referrals to those working to welcome and support refugees and other ORR-eligible newcomers. Whether you are a private sponsor or a community service provider assisting newcomers, our team is…
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Effective resource maps transform scattered information into accessible, actionable knowledge. They highlight appropriate services, reveal gaps in existing networks, and foster collaboration between organizations. For newcomer communities, these tools can be the difference between isolation and community, between barriers and opportunities. This blog explores six innovative mapping projects that are changing how communities connect with…
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Hosted on 3/13/25, the training was delivered by Zainab Ahmadi, Master of Social Work (MSW); Sara Dadkhah, MPA, Switchboard Training Officer; Jasmine Griffin, MA, LPC, a Switchboard Training Officer; and, Maya Wahrman, MSW, LSW, a Switchboard Training Officer. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork…
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This resource, created by Switchboard, provides an overview of mental health challenges faced by Afghan newcomers in the U.S., emphasizing cultural perspectives, stigma, and traditional coping mechanisms.
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Data visualization is the process of presenting information using visuals such as plots, charts, and diagrams. The goal of data visualization is to help your audience understand the main message of your data without introducing additional clutter. In many cases, easy-to-read forms of visualization, such as bar and pie charts, are sufficient to present your…
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Wondering how you can help prepare newcomers for emergencies? Take a proactive approach! Newcomers should be familiar with local emergency protocols and available resources. Provide guidance about potential risks, share videos and tips on preparedness, and inform newcomers about how to access available support before, during, and after emergencies. You may also assist clients in…
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Wondering how you can help prepare newcomers for emergencies? Take a proactive approach! Newcomers should be familiar with local emergency protocols and available resources. Provide guidance about potential risks, share videos and tips on preparedness, and inform newcomers about how to access available support before, during, and after emergencies. You may also assist clients in…
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Hosted on January 22, 2025, the training was delivered by Chelsea Mack, Mentoring Attorney, VECINA; Ashley Sanchez, Supervising Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; Victoria Hamilton, Staff Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; and, Ted Oswald, Immigration Legal Services Manager, World Relief Sacramento. Immigration legal service providers often face…
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The healthcare system in the United States can be confusing. There are different levels of healthcare that each offer different services or have different requirements. This video describes the different levels of healthcare.
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In this Live Streamed session, the National Resource Center for Refugees, Immigrants, and Migrants join SettleIn for a two-part series which covered healthcare in the United States. In Part 1, we discussed the different types of healthcare providers and services in the United States. In Part 2, we will cover emergency care, ambulances, and calling…
