Coming Soon
Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Coming Soon
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Hosted on September 17, 2025, the training was delivered by Claire Hopkins, Training Officer, Switchboard & Senior Director, Safety, Health & Education Technical Unit, International Rescue Committee; Beth Farmer, Senior Training Officer, Switchboard; and Jenna Christie-Tabron, Senior Training Officer, Switchboard. Newcomer youth arrive in the U.S. with a variety of experiences, strengths, and resilience but…
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Successful programs serving refugees and newcomers are built on a foundation of coordinated, responsive, and client-centered services that support long-term stability, integration, and self-sufficiency. Delivering these programs effectively requires strong partnerships, thoughtful coordination, and a shared commitment to guiding newcomers through complex systems and connecting them with the resources they need to thrive. This onboarding…
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Newcomer youth may face child protection concerns related to abuse, neglect, exploitation, or trafficking. This guide introduces the basics of child protection in the newcomer youth context and provides practical strategies for building safe, healing-centered environments. It can be used as a starting point for foster parents, case managers, and service providers. Additional resources, linked…
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This 10-minute microlearning video introduces the Unaccompanied Refugee Minor (URM) Program, which operates in 15 U.S. states to support some of the most vulnerable youth arriving without parents or legal guardians. The video explains who URMs are, how they enter the U.S. through two main pathways (overseas resettlement as “M4” refugee minors or identification within…
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Who should use this checklist? This checklist is intended for refugee service providers who are involved in collecting, using, and managing data for reporting and compliance. They may be monitoring and evaluation (M&E) staff, direct service providers, or others, depending on the structure of their organization. The checklist can be used by an individual or…
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The U.S. refugee resettlement system is evolving rapidly. Shifting policies and new technologies are reshaping how services are delivered, often in ways that directly impact both refugees and the service providers who support them. Yet despite their central role, the voices of service providers are rarely captured systematically. Without their perspective, policymakers and program leaders…
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This tool serves three main goals: 1. It demonstrates how data-sharing can strengthen connections between newcomer-serving organizations, agencies, and local systems, ultimately building stronger partnerships and improving outcomes for newcomers. 2. It equips service providers, local government agencies, and community-based organizations with guidance to identify key data sources and priority issues, allowing for more accurate…
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Hosted on September 4th, 2025, the training was delivered by Jenna Christie-Tabron, LMSW, MFT, Senior Training Officer, Switchboard and Megan Rafferty, MA, LPC, LAC, Mental Health and Wellness Training Officer, Switchboard. While filled with hope and possibility, resettlement can be an extremely stressful process. Newcomers often face unfamiliar systems, new employment, high living costs, cultural…
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Hosted on August 27th, 2025, the training was delivered by Maria Laura Arabbo, MA, Executive Director, VECINA; Charlotte English, Staff Attorney, Tennessee Justice for Our Neighbors (TNJFON); Ashley DiGiore, MA, DOJ-Accredited Representative, Immigration Legal Services Program Director, Westside Community Center; Alexandra Miller, JD, Senior Advisor, VECINA; and Mamadou Balde, Immigration Legal Service Program Manager, Catholic…
