Published By: Switchboard

Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.

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Hosted on January 22, 2025, the training was delivered by Chelsea Mack, Mentoring Attorney, VECINA​; ​​​Ashley Sanchez, Supervising Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; Victoria Hamilton, Staff Attorney, Catholic Charities, Diocese of Cleveland, Immigration Legal Services; and, ​​Ted Oswald, Immigration Legal Services Manager, World Relief Sacramento. Immigration legal service providers often face…

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The healthcare system in the United States can be confusing. There are different levels of healthcare that each offer different services or have different requirements. This video describes the different levels of healthcare.

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In this Live Streamed session, the National Resource Center for Refugees, Immigrants, and Migrants join SettleIn for a two-part series which covered healthcare in the United States. In Part 1, we discussed the different types of healthcare providers and services in the United States. In Part 2, we will cover emergency care, ambulances, and calling…

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Many newcomers who practice Islam adhere to Sharia-compliant finance principles, which emphasize ethical practices and prohibit interest-based transactions. However, finding financial products that align with these principles while ensuring safety and avoiding exploitation can be challenging. This guide equips service providers with essential knowledge on Islamic finance principles, ethical banking alternatives, and strategies to help…

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Switchboard is pleased to announce the publication of the pre-recorded private panel discussion “A Holistic Approach to Digital Literacy,” which took place during the confluence “Bridging the Gap between Technology and Resettlement” on September 11, 2024, at the University of Utah. This half-hour session is beneficial for refugee service providers working at state agencies, resettlement…

This episode of the Switchboard Podcast discusses the unique health challenges faced by Afghan women during and post-resettlement. Host Jesse Griggs speaks with Naheed Samadi Bahram, U.S. Country Director for Women for Afghan Women and a technical advisor for the Society of Refugee Healthcare Providers. Together, they explore how the healthcare system can better address…

This resource, adapted from the National Resource Center for Refugees, Immigrants and Migrants (NRC-RIM), is designed to help diverse populations navigate healthy eating on a budget in the United States. Originally created for Afghan newcomers, it now caters to a broader audience, incorporating nutrition education standards from the Society for Nutrition Education and Behavior (SNEB)…

In this episode of the Switchboard Podcast, “Preparing for the Arrival of High-Risk Medical Cases,” we discuss essential strategies for resettlement service providers working with newcomers who have complex medical needs. Janet Kurczaba, Intensive Case Manager Supervisor, shares her expertise on identifying high-risk cases, collaborating with healthcare providers, and navigating challenges such as Medicaid enrollment,…

In this episode of the Switchboard Podcast, “Collaborating with Pediatricians and Families to Care for Newcomer Children,” we discuss the unique challenges and best practices in providing healthcare to immigrant and refugee children. Dr. Anisa Ibrahim, a pediatrician and medical director at Harborview Pediatrics Clinic, shares her expertise on navigating the complexities of pediatric care…

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In this episode of the Switchboard Podcast, “Culturally Driven Health Communications,” we explore the critical role of culturally sensitive health communication in supporting immigrant and refugee communities. Our guest, Syreeta Wilkins, a communication strategist at the National Resource Center for Refugees, Immigrants, and Migrants (NRC RIM), shares her expertise on creating impactful health materials tailored…