Switchboard provides tools, learning opportunities, research, and technical assistance covering a range of topics related to the newcomer experience.
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Hosted on April 15th, 2026, the training was delivered by Claire Hopkins, Training Officer, Switchboard Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or […]
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In refugee resettlement, we often collect a lot of data to report on and learn about our programming. This is often a team effort, especially when it comes to collecting and entering data on case management programming. Quality data is key to a smooth reporting process and supports internal learning, so this guide includes tips […]
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Does your organization aspire to do research? Going beyond routine program monitoring and evaluation, research is a systematic investigation conducted to contribute to or fill a gap in evidence or knowledge. Impact evaluations are common research projects in refugee resettlement work. Regardless of the motivation, research including impact evaluations can be difficult for an organization […]
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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In resettlement work, when staff time and capacity are limited, data-related tasks can sometimes feel much less important than delivering services to clients. Staff in charge of data entry may feel overwhelmed by other responsibilities or feel a duty to prioritize client-facing work. On the other hand, staff in charge of managing data quality may […]
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An 8.5×11 printable poster introducing Settle In’s free app and website that helps clients learn about life in the United States through resources, news, and direct messaging. Includes QR codes, web links, and contact information. Great for hanging in waiting rooms, sharing at outreach events, or distributing to staff who work directly with clients.
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An 8.5×11 printable overview of Switchboard’s tools and services, including the resource library, webinars, eLearning courses, research, and technical assistance. Ideal for posting in your office, sharing at staff orientations, or displaying at conferences and community events.
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This tip sheet provides practical guidance for service providers and caregivers, such as foster parents. It focuses on supporting the mental and behavioral health of newcomer teens and emerging adults, including youth in the Unaccompanied Refugee Minor (URM) program. This guidance is not a clinical or diagnostic tool. Instead, it encourages noticing changes, listening with […]
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Hosted on April 1st, 2026, the training was delivered by Jasmine Griffin, Training Officer, Switchboard; and Maya Wahrman, Training Officer, Switchboard. This webinar is Association of Social Work Boards (ASWB) ACE-approved to offer 1.5 Continuing Education (CE) credits. Complete the knowledge check and surveys to get your free CEs today! Newcomers often encounter complex, […]
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Switchboard’s free online self-paced course, Introduction to Strengths-Based Services, introduces a strengths-based approach to services that recognizes clients as capable, resourceful, and resilient. You will learn how to incorporate these principles into your work to empower clients to achieve their goals as they build a life in the United States. Course Objectives After completing this course, […]
