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This blog post explores organizational risk management for ethnic community-based organizations (ECBOs), focusing on two critical areas: regulatory compliance and nonprofit insurance. It outlines federal, state, and local filing requirements to keep your organization in good standing, explains essential insurance coverage types, and provides practical tips informed by ECBO leaders in Switchboard’s community of practice.…
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This course is intended for resettlement staff who are involved in data collection or M&E activities. The course is set at an introductory level. It will be most useful for staff who are relatively new to data collection. This online self-directed course aims to help staff in resettlement settings recognize the pros and cons of…
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The Preferred Communities (PC) program provides intensive case management services to refugees and ORR-eligible populations with special needs within five years of arrival to the U.S. Intensive case management (ICM) staff support recipients in the areas of long-term case management, health and medical interventions, mental health interventions, and social adjustment services, among others. This Intensive…
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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations…
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Across the United States, food insecurity is rising, and many low-income families, including refugees, asylees, and other Office of Refugee Resettlement (ORR)-eligible populations, are finding it harder to keep nutritious food on the table. According to the U.S. Department of Agriculture, in 2023, nearly 47 million people, including 7.2 million children, lived in households that…
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This guide summarizes, as of November 2025, the benefits certain humanitarian immigrants may qualify for through the Office of Refugee Resettlement (ORR), including cash and medical assistance, employment services, English language instruction, and other federally funded programs. It outlines available supports for families with children, adults without minor children, older adults, and individuals with disabilities,…
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Webinar Overview ​​Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Yet some service providers may feel uncomfortable or confused about the reporting process. This webinar will cover the basics of mandatory reporting, including what is…
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This Settle In video is a basic guide for newcomers, teaching them how to find work safely and avoid common employment scams. It explains how fraudulent offers aim to steal money or personal information and provides clear steps for self-protection. In this video, newcomers will learn: The core difference between a real job and…
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Newcomer youth arrive in the U.S. with a variety of experiences, strengths, and resilience but may also face unique risks for abuse, neglect, exploitation, and marginalization. This Child Protection Roundtable Series will explore how service providers, caregivers, and program staff can work together to create safer, more supportive environments for youth. The three-part series will…
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On-Demand Support for Newcomers and Service Providers For Service Providers: The Switchboard Community Support Line (SCSL) The SCSL is a free helpline and email service that connects community partners serving ORR-eligible newcomers (local service providers, community groups, local institutions, etc.) with expert guidance and referrals—live and on demand—so you get answers in minutes, not days.…
