Effective resource maps transform scattered information into accessible, actionable knowledge. They highlight appropriate services, reveal gaps in existing networks, and foster collaboration between organizations. For newcomer communities, these tools can be the difference between isolation and community, between barriers and opportunities. This blog explores six innovative mapping projects that are changing how communities connect with vital resources. It also outlines how you can create and maintain a resource map for your own organization.
Navigating services as a newcomer can be overwhelming—whether it’s finding a doctor who speaks your language, securing stable housing, or accessing employment resources. Too often, vital information is scattered across different platforms, making it difficult for those in need to connect with available support. Resource maps solve this challenge by consolidating key services into one accessible tool. These digital directories don’t just collect information—they create pathways to support, build community connections, and empower both service providers and the people they serve. The best thing about them is that any organization can start one. Let’s look at some notable projects and best practices for developing one.
Notable Community Mapping Projects
1. National Directory of Ethnic Community-Based Organizations
Created by the Karen Organization of San Diego (KOSD), this comprehensive National Directory of Ethnic Community-Based Organizations organizes ethnic community-based organizations (ECBOs) across the U.S. by state. The directory connects refugees and newcomers with appropriate support in their local areas; helps resettlement agencies and service providers link clients with relevant community resources; and enables emerging ECBOs to network with and learn from established organizations.
2. Directory of Healthcare Providers for Newcomer Patients
Finding healthcare providers who understand the unique needs of refugee and immigrant communities can be challenging. The Society of Refugee Healthcare Providers maintains this valuable Directory of Healthcare Providers for Newcomer Patients, which identifies providers familiar with the physical and mental health needs of various newcomer communities. It also includes practitioners who work with interpreters and who accept various insurance plans (including uninsured patients).
3. Refugee Housing Solutions Housing Hub & Directory
Housing remains one of the most pressing challenges for newcomer communities. The Refugee Housing Solutions Housing Hub & Directory features interactive maps with filtering options, making it simple for users to locate nearby resources that match their specific needs. The database offers a comprehensive solution by connecting users to:
- Affordable housing programs tailored to newcomer budgets
- Housing counseling services that explain leases and tenants’ rights
- Resettlement agencies that provide housing support
- Legal assistance and tenants’ rights groups
- Emergency and crisis housing resources
- Financial assistance programs for housing costs
- Community services offering appropriate housing support
- Homeownership education and financing options
- Public housing authorities and HUD offices
4. State-by-State Resources for Newcomers and Sponsors
State-by-State Resources for Newcomers and Sponsors from the Refugees Welcome Collective offers a streamlined way to access critical benefits and services available to newcomers across the U.S. This user-friendly tool provides state-specific information on a comprehensive range of resources, including:
- Cash and food assistance programs
- Healthcare services and insurance options
- English language learning programs
- Employment services and job search assistance
- Additional state-specific support systems
5. FindHello: A Digital Map to Immigrant Resources
Developed collaboratively with UNHCR and shaped by input from refugee and immigrant communities, FindHello is a free app and website featuring a searchable map of over 6,000 resources for immigrants across the U.S. The platform prioritizes free or low-cost nonprofit services specifically designed for newcomers. It offers resources in various essential categories, including:
- Legal help and emergency services
- Resettlement services
- Housing and food
- Healthcare and counseling
- Education and English classes
- Jobs and careers
- Youth programs
6. Every Campus A Refuge (ECAR) Map Tool
The Every Campus A Refuge (ECAR) Map Tool is a comprehensive interactive resource connecting higher education institutions with refugee support networks across the U.S. It allows users to visualize and locate U.S. colleges and universities, resettlement agencies, and refugee support and advocacy organizations according to a specified location.
The tool can be particularly beneficial for:
- College and university administrators seeking to establish refugee support programs
- Resettlement agencies looking to connect with higher education partners
- Refugee support organizations hoping to identify resource networks
- Students and faculty interested in refugee advocacy and support initiatives
Creating Your Own Effective Resource Maps: Key Considerations
Creating a useful community resource map requires thoughtful planning and sustained commitment. Below are the most important factors to consider before embarking on your mapping project.
Customize Your Resource Map
There is no one-size-fits-all approach to resource mapping. A mapping template can be a helpful starting point, but take extra care to tailor your tool to your specific community needs:
- Begin by clearly identifying what information you’re trying to gather and share.
- Reflect on your most recent referrals:
- What information made you confident this was a good referral?
- What did you learn during follow-up that would have been valuable to know beforehand?
- What support (language assistance, transportation, etc.) might clients need to successfully use the referral?
- Consider how the responses to these kinds of questions may best be captured through response fields or columns for your tool.
Platform Selection
The best system is one that works for your organization and your audience:
- You don’t need expensive CRM or database software—simple tools like Excel or free versions of AirTable can be effective.
- Be sure to provide adequate and relevant filtering options (e.g., filter by location, category of service, etc.).
- Prioritize universal accessibility, with clear instructions or help text, so that anyone who accesses the tool feels confident using it regardless of digital skills or service familiarity.
- Consider the technical capabilities of both your team and the intended users.
Maintenance & Updates
A resource map is only as good as its most recent update. To ensure everything listed in your resource map will still lead to a successful referral:
- Set a clear schedule for reviewing map items for accuracy and relevance, whether it is monthly, quarterly, annually, or on some other specified time frame.
- Assign responsibility for backend maintenance to a designated person or team.
- Consider whether your hosting platform requires renewal or payment.
- Implement creative staffing solutions to periodically verify and update entries on your resource map.
- Consider engaging interns, dedicated volunteers, college service-learning departments, AmeriCorps members, or practicum students.
- Schedule team-building activities where staff collectively update the map while enjoying snacks or a meal.
- Create a clear process for users to request that new elements be added to the map (e.g., locations, providers, etc.) and to flag any out-of-date information or resources.
Helpful Resources for Creating Mapping Projects
To help you get started with your own mapping project, consider these valuable resources:
- Tips for Creating Your Own Local Refugee Health Care Provider Directory—practical advice for identifying and organizing healthcare resources
- Mental Health and Psychosocial Support Service Mapping—a guide from CARRE and NRC-RIM designed to help providers map available resources for developing referral networks and partnerships
- Community Resource Mapping Templates—ready-to-use templates to jumpstart your mapping project
- Call 211 for Essential Community Services | United Way 211- local resources callers can be connected to
