Mobile communication and refugees: An analytical review of academic literature

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Abstract

Over the past decade, an expanding literature has explored the ways in which refugees rely on mobile communication technologies to stay in touch with a wider community and to access relevant information and services in their new places. Nevertheless, challenges linked to (a lack of) digital literacy and accessibility among refugees, and associated risks of technology use can negatively affect their empowerment and participation in a “mediatized” society. In light of the mutually shaping processes emerging between technology and society, this article provides an overview of studies focusing on the relationship between mobile communication practices and refugee lives under different circumstances. Using the concept of affordances as an analytic tool, this article looks into ways in which existing studies address the possibilities and vulnerabilities of mobile communications, the social conditions, and the agency of refugees in engaging with mobile technologies in the different temporal and spatial dimensions of their migration trajectories. Future studies should explore more collective processes and the power dynamics involved in the appropriation of mobile technologies by different migration actors.

Citation

Relevant Evidence Summaries

The evidence was reviewed and included in the following summaries: 

What works to improve digital inclusion among resettled refugees?

Among digital inclusion programs serving marginalized populations, there is strong evidence for common elements of success as well as common barriers. Programs serving refugees should incorporate these evidence-based elements. Successful digital inclusion programs for marginalized populations share the following characteristics: social support, collaborative learning, hands-on experience, inclusive program design, a multi-faceted approach, and simple user […]

About this study

AGE: Adults

DIRECTION OF EVIDENCE: No evidence about impact

FULL TEXT AVAILABILITY: Free

GENDER: All

HOST COUNTRY: Multiple countries

HOST COUNTRY INCOME: Both

INTERVENTION DURATION: N/A

INTERVENTION: None Tested

OUTCOME AREA: Digital Inclusion

REGION OF ORIGIN OF PARTICIPANT(S): Multiple Regions

STRENGTH OF EVIDENCE: Suggestive

TYPE OF STUDY: Suggestive evidence

YEAR PUBLISHED: 2021

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