Digital Inclusion & Health Communication: A Rapid Review of Literature

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Abstract

Information and communication technologies can be a valuable tool for enhancing health communication. However, not everyone is utilising the wide suite of digital opportunities. This disparity has the potential to exacerbate existing social and health inequalities, particularly among vulnerable groups such as those who are in poor health and the elderly. This review aimed to systematically identify the common barriers to, and facilitators of, digital inclusion. A comprehensive database search yielded 969 citations. Following screening, seven systematic reviews and three non-systematic reviews were identified. Collectively, the reviews found that physical access continues to be a barrier to digital inclusion. However, provision of access alone is insufficient, as digital ability and attitude were also potential barriers. Social support, direct user experience and collaborative learning/design were identified as key strategies to improve inclusion. These review findings provide guidance for health communication practitioners in designing and implementing effective programmes in the digital environment.

Citation

Relevant Evidence Summaries

The evidence was reviewed and included in the following summaries: 

What works to improve digital inclusion among resettled refugees?

Among digital inclusion programs serving marginalized populations, there is strong evidence for common elements of success as well as common barriers. Programs serving refugees should incorporate these evidence-based elements. Successful digital inclusion programs for marginalized populations share the following characteristics: social support, collaborative learning, hands-on experience, inclusive program design, a multi-faceted approach, and simple user […]

About this study

AGE: Multiple Age Groups

DIRECTION OF EVIDENCE: Positive impact

FULL TEXT AVAILABILITY: Free

GENDER: All

HOST COUNTRY: Multiple countries

HOST COUNTRY INCOME: High

INTERVENTION DURATION: Varies

INTERVENTION: Various

OUTCOME AREA: Digital Inclusion

REGION OF ORIGIN OF PARTICIPANT(S): Multiple Regions

STRENGTH OF EVIDENCE: Strong

TYPE OF STUDY: Systematic review

YEAR PUBLISHED: 2019

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