Digital inclusion for low-skilled and low-literate people: A landscape review

This landscape review seeks to explore how technology solutions outside of the education sector can bedesigned to be more inclusive, accessible and usable for people with low levels of skillsThirty-two projects from at least twenty-five countries, in contexts both rural and urban, were selected for this review, to illustrate key characteristics of digital inclusion for the target audience. and literacy; what skills such people need to utilize effectively inclusive digital solutions; and what key characteristics of the overall environment are needed for successful implementation of more inclusive solutions. The analysis considered four elements: the design process to create the solution, the digital solution itself, the digital competences needed to use it, and the implementation environment. This approach resulted in the identification of the following observations and barriers.