Digital inclusion for low-skilled and low-literate people: A landscape review

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Abstract

This landscape review seeks to explore how technology solutions outside of the education sector can bedesigned to be more inclusive, accessible and usable for people with low levels of skillsThirty-two projects from at least twenty-five countries, in contexts both rural and urban, were selected for this review, to illustrate key characteristics of digital inclusion for the target audience. and literacy; what skills such people need to utilize effectively inclusive digital solutions; and what key characteristics of the overall environment are needed for successful implementation of more inclusive solutions. The analysis considered four elements: the design process to create the solution, the digital solution itself, the digital competences needed to use it, and the implementation environment. This approach resulted in the identification of the following observations and barriers.

Citation

Relevant Evidence Summaries

The evidence was reviewed and included in the following summaries: 

What works to improve digital inclusion among resettled refugees?

Among digital inclusion programs serving marginalized populations, there is strong evidence for common elements of success as well as common barriers. Programs serving refugees should incorporate these evidence-based elements. Successful digital inclusion programs for marginalized populations share the following characteristics: social support, collaborative learning, hands-on experience, inclusive program design, a multi-faceted approach, and simple user […]

About this study

AGE: Multiple Age Groups

DIRECTION OF EVIDENCE: Positive impact

FULL TEXT AVAILABILITY: Free

GENDER: All

HOST COUNTRY: Multiple countries

HOST COUNTRY INCOME: Both

INTERVENTION DURATION: Varies

INTERVENTION: Inclusion program for low-skilled and low-literate people

OUTCOME AREA: Digital Inclusion

REGION OF ORIGIN OF PARTICIPANT(S): Multiple Regions

STRENGTH OF EVIDENCE: Strong

TYPE OF STUDY: Systematic review

YEAR PUBLISHED: 2018

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