Brokering resources during a pandemic: Exploring how organizations and clinics responded to the needs of immigrant communities during COVID-19

Abstract

Though COVID-19 has had sweeping implications, many immigrant groups in the United States have been disproportionately affected. The purpose of the present study is to explore the impact of COVID-19 on immigrant communities and how local immigrant-serving organizations (ISOs) have responded during the pandemic. The authors conducted in-depth qualitative interviews with executive directors and program coordinators of 31 ISOs and health clinics in Kentucky, North Carolina, and South Carolina. Findings highlight the needs of immigrants and refugees during the pandemic, including economic burden, lack of information, and limited access to testing and treatment for COVID-19. The authors find that ISOs have responded to these needs by providing basic supports, partnering with other local organizations to channel needed resources to immigrant communities, and collaborating with state-level entities to improve outreach, testing, and treatment. The authors also identify mechanisms that enabled the organizations to make nimble accommodations during the pandemic as well as the burden and compromises that these organizations have experienced. The authors argue that ISOs represent an important aspect of safety nets available for immigrants and provide insights into how other organizations can prepare for public health crises like COVID-19 in the future.

Citation

Relevant Evidence Summaries

The evidence was reviewed and included in the following summaries: 

What are the best strategies for emergency preparedness and emergency information dissemination among resettled refugees?

The evidence in this area is suggestive. Within these suggestive studies, there is broad consensus on four key points related to emergency preparedness and emergency information dissemination among resettled refugees: Pre-existing partnerships among refugee communities, community-based organizations (CBOs), and local emergency planners are vital. People who serve as social bridges between refugee communities and governmental…

About this study

AGE: Adults

DIRECTION OF EVIDENCE: No evidence about impact

FULL TEXT AVAILABILITY: Paid

GENDER: All

HOST COUNTRY: United States

HOST COUNTRY INCOME: High

INTERVENTION: NONE

REGION OF ORIGIN OF PARTICIPANT(S): Multiple Regions

STRENGTH OF EVIDENCE: No evidence about impact

TYPE OF STUDY: Suggestive evidence

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