Best Practice Guidelines Engaging with Culturally and Linguistically Diverse (CALD) Communities in Times of Disaster

Abstract

Through a literature review and key informant analysis following the 2011 Canterbury earthquakes, the findings uphold the value of plain English in oral and written form, of easy-to-read text, and of the use of interpreters and translated resources. Most critically, they also highlight the enormous value of CALD – agency connectedness and of cultural competence. If there is one key message that came through in the research above all else it is this:
If you want to communicate well with CALD communities following a disaster, don’t wait until something really bad happens. Get to know them now – build a relationship with CALD communities based on mutual trust, respect and understanding.

Citation

Relevant Evidence Summaries

The evidence was reviewed and included in the following summaries: 

What are the best strategies for emergency preparedness and emergency information dissemination among resettled refugees?

The evidence in this area is suggestive. Within these suggestive studies, there is broad consensus on four key points related to emergency preparedness and emergency information dissemination among resettled refugees: Pre-existing partnerships among refugee communities, community-based organizations (CBOs), and local emergency planners are vital. People who serve as social bridges between refugee communities and governmental […]

About this study

AGE: Adults

DIRECTION OF EVIDENCE: No evidence about impact

FULL TEXT AVAILABILITY: Free

GENDER: All

HOST COUNTRY: New Zealand

HOST COUNTRY INCOME: High

INTERVENTION DURATION: N/A

INTERVENTION: None Tested

REGION OF ORIGIN OF PARTICIPANT(S): Multiple Regions

STRENGTH OF EVIDENCE: No evidence about impact

TYPE OF STUDY: Suggestive evidence

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