This module explains the foundational skills of de-escalation. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement.
Upon completion of this course you will:
- Learn what de-escalation is
- Understand the foundational of de-escalation skills
- Apply de-escalation skills to real-life client scenarios