Course List

Switchboard provides self-paced online courses for refugee service providers in order to address the unique challenges of our professional community. Browse the full e-learning course list below or use the drop-down list to select from categories including family strengthening, health and mental health, employment, monitoring and evaluation, and youth development. Click on each course to learn more details about its content, length, and how to enroll.

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Free
Image of staff sitting around table

Introduction to Strengths-Based Employment Services

This module provides practical tips for integrating a strengths-based approach into employment services. (25-30 min)

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Free

Introduction to Gender-sensitive Monitoring and Evaluation

This module offers suggestions for how to integrate gender-sensitive M&E throughout the project cycle. (25-30 min)

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External
Photo of two young women

Addressing the Contraceptive Needs of Refugee Youth and Women

This course, aimed at healthcare providers, is a series of four 15-20 minute micromodules (60-80 min)

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Free

Overcoming Challenges in Interpretation

This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)

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Free

Introduction to Working with Interpreters

This module introduces key terms and concepts to providers new to working with interpreters. (20 min)

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Free

Income Taxes 101

This module provides an introduction to paying income taxes in the U.S. (12 min)

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Free

Introduction to Monitoring and Evaluation (M&E)

This module reviews common M&E terminology and provides an introduction to a key M&E tool, the logic model. (20 min)

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Free

Developing Theories of Change

This module explains a key element of program design, monitoring and evaluation: developing strong theories of change. (20 min)

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Free

Developing Logical Frameworks (Logframes)

This module explains a key element of program design, monitoring and evaluation: the logical framework or logframe. (20 min)

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Free

Choosing Data Collection Methods

This module covers five questions for choosing appropriate data collection methods. (20 min)

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Free

Data Analysis and Action Planning

This module covers how to prepare for and conduct meaningful data analysis and action planning. (20 min)

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Free

Communicating with Employers: Initial Contact

This module develops strategies for addressing communication challenges between employers and job developers. (21 min)

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Free

Employability Assessment

This course provides an introduction to conducting an employability assessment with clients. (30 min)

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Free

How to Complete a Job Application

This course provides an introduction to filling out job applications in the U.S. (30-60 min)

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Free

Workplace Culture

This course introduces the importance of rules in the U.S. workplace and common behaviors that impact success. (34 min)

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Free

6 W’s of Good Case Notes in Employment Programs

This course provides an introduction to writing case notes in employment programs. (10 min)

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Free

How to Answer Behavioral Interview Questions

This course provides an introduction to behavioral interview questions. (25 min)

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Free

Understanding the U.S. Job Cycle

This course introduces the U.S. job cycle, including common steps in a job search, and includes job readiness activities. (7 min)

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Free

Understanding Your Paycheck

This course provides key information on paychecks and compensation in the U.S. (6 min)

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External

Fundamentals of Providing Services to Survivors of Torture

This 9-module course provides a basic foundation in the knowledge and skills required to provide effective services to torture survivors. (5 hours)

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