Course List

Switchboard provides self-paced online courses for refugee service providers in order to address the unique challenges of our professional community. Browse the full e-learning course list below or use the drop-down list to select from categories including family strengthening, health and mental health, employment, monitoring and evaluation, and youth development. Click on each course to learn more details about its content, length, and how to enroll.

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Addressing the Contraceptive Needs of Refugee Youth and Women

This course, aimed at healthcare providers, is a series of four 15-20 minute micromodules (60-80 min)

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Free

Overcoming Challenges in Interpretation

This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)

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Free

Introduction to Working with Interpreters

This module introduces key terms and concepts to providers new to working with interpreters. (20 min)

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Free

Income Taxes 101

This module provides an introduction to paying income taxes in the U.S. (12 min)

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Free

Introduction to Monitoring and Evaluation (M&E)

This module reviews common M&E terminology and provides an introduction to a key M&E tool, the logic model. (20 min)

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Free

Developing Theories of Change

This module explains a key element of program design, monitoring and evaluation: developing strong theories of change. (20 min)

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Free

Developing Logical Frameworks (Logframes)

This module explains a key element of program design, monitoring and evaluation: the logical framework or logframe. (20 min)

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Free

Choosing Data Collection Methods

This module covers five questions for choosing appropriate data collection methods. (20 min)

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Free

Data Analysis and Action Planning

This module covers how to prepare for and conduct meaningful data analysis and action planning. (20 min)

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Free

Understanding the U.S. Job Cycle

This course introduces the U.S. job cycle, including common steps in a job search, and includes job readiness activities. (7 min)

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Free

Understanding Your Paycheck

This course provides key information on paychecks and compensation in the U.S. (6 min)

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Fundamentals of Providing Services to Survivors of Torture

This 9-module course provides a basic foundation in the knowledge and skills required to provide effective services to torture survivors. (5 hours)

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Discrimination & Bullying of Refugee Youth

This course discusses psychological and sociological concerns related to bullying and discrimination among refugee youth. (70 min)

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Refugee and Immigrant Family and Community Engagement in the Schools

This course reviews six National Standards for Family-School Partnerships and describes how to implement them with refugee students and their families. (78 min)

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Preventing Child Maltreatment in ORR-/DCS-Funded Care Provider Programs

This course focuses on professional conduct and how to recognize and prevent child maltreatment. (48 min)

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