Course List
Switchboard provides self-paced online courses for refugee service providers in order to address the unique challenges of our professional community. Browse the full e-learning course list below or use the drop-down list to select from categories including family strengthening, health and mental health, employment, monitoring and evaluation, and youth development. Click on each course to learn more details about its content, length, and how to enroll.
Looking for customized training? Request technical assistance →
Overcoming Challenges in Interpretation
This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)
Introduction to Working with Interpreters
This module introduces key terms and concepts to providers new to working with interpreters. (20 min)
Income Taxes 101
This module provides an introduction to paying income taxes in the U.S. (12 min)
Introduction to Monitoring and Evaluation (M&E)
This module reviews common M&E terminology and provides an introduction to a key M&E tool, the logic model. (20 min)
Developing Theories of Change
This module explains a key element of program design, monitoring and evaluation: developing strong theories of change. (20 min)
Developing Logical Frameworks (Logframes)
This module explains a key element of program design, monitoring and evaluation: the logical framework or logframe. (20 min)
Choosing Data Collection Methods
This module covers five questions for choosing appropriate data collection methods. (20 min)
Data Analysis and Action Planning
This module covers how to prepare for and conduct meaningful data analysis and action planning. (20 min)
Understanding the U.S. Job Cycle
This course introduces the U.S. job cycle, including common steps in a job search, and includes job readiness activities. (7 min)
Understanding Your Paycheck
This course provides key information on paychecks and compensation in the U.S. (6 min)
Fundamentals of Providing Services to Survivors of Torture
This 9-module course provides a basic foundation in the knowledge and skills required to provide effective services to torture survivors. (5 hours)
Discrimination & Bullying of Refugee Youth
This course discusses psychological and sociological concerns related to bullying and discrimination among refugee youth. (70 min)
Refugee and Immigrant Family and Community Engagement in the Schools
This course reviews six National Standards for Family-School Partnerships and describes how to implement them with refugee students and their families. (78 min)
Preventing Child Maltreatment in ORR-/DCS-Funded Care Provider Programs
This course focuses on professional conduct and how to recognize and prevent child maltreatment. (48 min)
Sign up for our newsletter for updates
Featured Resources
Toolkit – Launching and Strengthening Career Pathways Programs
Successfully building a career pathways program often means forming collaborative community partnerships and tapping into new funding streams. This toolkit,
Info Guide – Promoting Your Clients Financial Wellbeing
This information guide suggests asset building strategies that refugee service providers can implement to encourage clients’ long-term economic stability and
Podcast – Is Your Program Gender-Sensitive?
Stream Switchboard’s latest podcast! Kelsey Chippeaux of the IRC in Silver Spring discusses the process of developing a gender analysis plan for a TANF employment program.