Course List
Switchboard provides self-paced online courses for refugee service providers in order to address the unique challenges of our professional community. Browse the full e-learning course list below or use the drop-down list to select from categories including family strengthening, health and mental health, employment, monitoring and evaluation, and youth development. Click on each course to learn more details about its content, length, and how to enroll.
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Working with Refugee, Immigrant, and Migrant Communities in COVID-19
This course will introduce you to refugee, immigrant, and migrant (RIM) communities in the US and explain why they are disproportionately impacted by COVID-19.
FY21 Client-Responsive Monitoring and Evaluation
This 17-hour group-based certificate course focuses on how to turn client feedback data into action. It is only available to applicants who were accepted.
Introduction to Immigrant and Refugee Health
This lecture-based introductory course includes eight lectures led by global health experts, accompanying external resources, and quizzes. (7 hours)
Working with Interpreters during Case Investigation and Contact Tracing
This module is designed for case investigators and contact tracers, supervisors and interpreters working with contact tracers. (30 min)
Introduction to Strengths-Based Employment Services
This module provides practical tips for integrating a strengths-based approach into employment services. (25-30 min)
Introduction to Gender-sensitive Monitoring and Evaluation
This module offers suggestions for how to integrate gender-sensitive M&E throughout the project cycle. (25-30 min)
Addressing the Contraceptive Needs of Refugee Youth and Women
This course, aimed at healthcare providers, is a series of four 15-20 minute micromodules (60-80 min)
Overcoming Challenges in Interpretation
This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)
Introduction to Working with Interpreters
This module introduces key terms and concepts to providers new to working with interpreters. (20 min)
Income Taxes 101
This module provides an introduction to paying income taxes in the U.S. (12 min)
Introduction to Monitoring and Evaluation (M&E)
This module reviews common M&E terminology and provides an introduction to a key M&E tool, the logic model. (20 min)
Developing Theories of Change
This module explains a key element of program design, monitoring and evaluation: developing strong theories of change. (20 min)
Developing Logical Frameworks (Logframes)
This module explains a key element of program design, monitoring and evaluation: the logical framework or logframe. (20 min)
Choosing Data Collection Methods
This module covers five questions for choosing appropriate data collection methods. (20 min)
Data Analysis and Action Planning
This module covers how to prepare for and conduct meaningful data analysis and action planning. (20 min)
Communicating with Employers: Initial Contact
This module develops strategies for addressing communication challenges between employers and job developers. (21 min)
Employability Assessment
This course provides an introduction to conducting an employability assessment with clients. (30 min)
How to Complete a Job Application
This course provides an introduction to filling out job applications in the U.S. (30-60 min)
Workplace Culture
This course introduces the importance of rules in the U.S. workplace and common behaviors that impact success. (34 min)
6 W’s of Good Case Notes in Employment Programs
This course provides an introduction to writing case notes in employment programs. (10 min)
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Guide
Supporting Clients During Times of Economic HardshipLean economic times, which bring increased competition for fewer job openings, can be particularly challenging for clients and the employment staff helping to facilitate the…
Archived Webinar
Engaging Public-Sector Stakeholders to Prepare for Welcoming More RefugeesHosted on April 7, 2021, this training was delivered by Christina Pope, Senior Network Director at Welcoming America; and George Zavala, Western Regional Manager at…
Podcast
Leading during Times of Transition: The National ViewIn this episode of the Switchboard podcast, Kay Bellor, Independent Consultant, and Hans Van de Weerd, Vice President of Resettlement, Asylum, and Integration at the…
Evidence Summary
What works to build welcoming and inclusive communities?This evidence summary assesses the evidence surrounding the available interventions for building inclusive communities and their effectiveness. It examines contact-based interventions, bystander interventions, and youth-focused…