Course List

Switchboard develops and compiles self-paced online courses to address refugee service providers’ professional development needs. The course list below includes e-learning produced by Switchboard and by other training providers. You may use the drop-down list to select from categories including child, youth, and family services; health and mental health; employment; monitoring and evaluation; and case management. Click on each course to learn more and enroll!

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Private

FY22 Case Management Fundamentals Certificate Course (Summer 2022)

This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.

Certificate Course: An Introduction to Design, Monitoring, and Evaluation (M&E)

This 14-hour group-based certificate course provides a foundational understanding of Design, Monitoring, and Evaluation (M&E). It is only available to applicants who were accepted.

Free

Who are the Afghan Newcomers?

This course offers an overview of Afghan newcomers including culture, language, history, and how providers can support them. (60 minutes)

Private

FY22 Case Management Fundamentals Certificate Course

This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.

External

Navigating Identity and Inclusion in Refugee Resettlement

In this course, you will explore concepts of identity, intersectionality, and inclusivity, with a focus on their relevance to refugees’ lived experiences. (1 hour)

External

Safety Planning in Resettlement, Asylum and Integration Settings

This module explains the foundational skills of working with clients to develop safety plans. (30 mins)

External

Suicide Prevention in Resettlement, Asylum and Integration Settings

This module explains the foundational skills of suicide prevention. (30 min)

External

Empathic Communication in Resettlement, Asylum and Integration Settings

This module explains the foundational skills of empathic communication. (30 mins)

External

De-escalation in Resettlement, Asylum and Integration Settings

In this course, you will learn foundational skills of de-escalation. (30 min)

External

Psychological First Aid in Resettlement, Asylum, and Integration Settings

In this course, you will learn the foundational skills of Psychological First Aid. (30 min)

External
Doctor with UMN logo

Caring for Newly Arrived Afghans

This course, composed of recorded lectures and interactive lessons, helps prepare providers to serve newly arrived Afghans. (4 hours)

Free

Introduction to Gender-Sensitive Project Design

This course offers a deeper dive for staff interested in gender-sensitive project design. (3 hours)

External

Introduction to Case Management for Refugee Service Providers

This course includes seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. (3 hours)

Private

FY21 Supporting Refugee Clients’ Adjustment and Wellbeing: A Mental Health and Psychosocial Support Primer

This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.

Free
Two people working in hi-vis

Applying a Strengths-Based Approach to Job Readiness & Career Counseling

This course offers a deeper dive for employment staff interested in strengths-based approaches. (3 hours)

External

Toxic Stress and Well-being among Students Affected by Forced Migration

In this course, you will learn about common experiences associated with forced migration, how toxic stress affects children and youth, and key ways that effects of toxic stress can be mitigated. (45 min)

External

Working with Refugee, Immigrant, and Migrant Communities in COVID-19

This course will introduce you to refugee, immigrant, and migrant (RIM) communities in the US and explain why they are disproportionately impacted by COVID-19.

External

Working with Interpreters during Case Investigation and Contact Tracing

This module is designed for case investigators and contact tracers, supervisors and interpreters working with contact tracers. (30 min)

External
Image of two girls reading

Teaching for Refugees: Building Knowledge

This course seeks to expand awareness, deepen understanding, and develop resources that will be useful in the classroom to cultivate harmony and belonging as part of larger efforts to welcome and fully integrate newcomers into our communities. (20 min)

External
Girl holding diploma

Supporting Refugee Students with Interrupted or Limited Formal Education (SLIFE)

This six-part course is designed for classroom teachers working with SLIFE and/or refugee youth, mentors, coaches, administrators, or teacher preparation staff (28 hours).

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