Course List

Switchboard develops and compiles self-paced online courses to address refugee service providers’ professional development needs. The course list below includes e-learning produced by Switchboard and by other training providers. You may use the drop-down list to select from categories including child, youth, and family services; health and mental health; employment; monitoring and evaluation; and case management. Click on each course to learn more and enroll!

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Psychological First Aid in Resettlement, Asylum, and Integration Settings

In this course, you will learn the foundational skills of Psychological First Aid. (30 min)
Doctor with UMN logo

Caring for Newly Arrived Afghans

This course, composed of recorded lectures and interactive lessons, helps prepare providers to serve newly arrived Afghans. (4 hours)

Introduction to Gender-Sensitive Project Design

This course offers a deeper dive for staff interested in gender-sensitive project design. (3 hours)

Introduction to Case Management for Refugee Service Providers

This course includes seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. (3 hours)

FY21 Supporting Refugee Clients’ Adjustment and Wellbeing: A Mental Health and Psychosocial Support Primer

This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.
Two people working in hi-vis

Applying a Strengths-Based Approach to Job Readiness & Career Counseling

This course offers a deeper dive for employment staff interested in strengths-based approaches. (3 hours)

Toxic Stress and Well-being among Students Affected by Forced Migration

In this course, you will learn about common experiences associated with forced migration, how toxic stress affects children and youth, and key ways that effects of toxic stress can be mitigated. (45 min)

Working with Refugee, Immigrant, and Migrant Communities in COVID-19

This course will introduce you to refugee, immigrant, and migrant (RIM) communities in the US and explain why they are disproportionately impacted by COVID-19.

Working with Interpreters during Case Investigation and Contact Tracing

This module is designed for case investigators and contact tracers, supervisors and interpreters working with contact tracers. (30 min)
Image of two girls reading

Teaching for Refugees: Building Knowledge

This course seeks to expand awareness, deepen understanding, and develop resources that will be useful in the classroom to cultivate harmony and belonging as part of larger efforts to welcome and fully integrate newcomers into our communities. (20 min)
Girl holding diploma

Supporting Refugee Students with Interrupted or Limited Formal Education (SLIFE)

This six-part course is designed for classroom teachers working with SLIFE and/or refugee youth, mentors, coaches, administrators, or teacher preparation staff (28 hours).
Image of staff sitting around table

Introduction to Strengths-Based Employment Services

This module provides practical tips for integrating a strengths-based approach into employment services. (25-30 min)

Introduction to Gender-sensitive Monitoring and Evaluation

This module offers suggestions for how to integrate gender-sensitive M&E throughout the project cycle. (25-30 min)
Photo of two young women

Addressing the Contraceptive Needs of Refugee Youth and Women

This course, aimed at healthcare providers, is a series of four 15-20 minute micromodules (60-80 min)

Overcoming Challenges in Interpretation

This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)

Introduction to Working with Interpreters

This module introduces key terms and concepts to providers new to working with interpreters. (20 min)

Introduction to Immigrant and Refugee Health

This lecture-based introductory course includes eight lectures led by global health experts, accompanying external resources, and quizzes. (7 hours)

Refugee and Immigrant Family and Community Engagement in the Schools

This course reviews six National Standards for Family-School Partnerships and describes how to implement them with refugee students and their families. (78 min)
Man wearing mask

HPV Vaccination: Framing the Conversation for East African Families

This course summarizes the most up-to-date information on HPV infection, HPV-related cancers, and vaccination recommendations.
Two woman sitting in class

Sustainable Learning Design for Refugee Educators

The objective for this module is that the educator demonstrates proficiency in designing sustainable learning elements to create a blended or online course for refugee teachers.
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