Course List
Switchboard develops and compiles self-paced online courses to address refugee service providers’ professional development needs. The course list below includes e-learning produced by Switchboard and by other training providers. You may use the drop-down list to select from categories including child, youth, and family services; health and mental health; employment; monitoring and evaluation; and case management. Click on each course to learn more and enroll!
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Who are the Afghan Newcomers?
This course offers an overview of Afghan newcomers including culture, language, history, and how providers can support them. (60 minutes)
FY22 Case Management Fundamentals Certificate Course
This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.
Navigating Identity and Inclusion in Refugee Resettlement
In this course, you will explore concepts of identity, intersectionality, and inclusivity, with a focus on their relevance to refugees’ lived experiences. (1 hour)
Safety Planning in Resettlement, Asylum and Integration Settings
This module explains the foundational skills of working with clients to develop safety plans. (30 mins)
Suicide Prevention in Resettlement, Asylum and Integration Settings
This module explains the foundational skills of suicide prevention. (30 min)
Empathic Communication in Resettlement, Asylum and Integration Settings
This module explains the foundational skills of empathic communication. (30 mins)
De-escalation in Resettlement, Asylum and Integration Settings
In this course, you will learn foundational skills of de-escalation. (30 min)
Psychological First Aid in Resettlement, Asylum, and Integration Settings
In this course, you will learn the foundational skills of Psychological First Aid. (30 min)
Caring for Newly Arrived Afghans
This course, composed of recorded lectures and interactive lessons, helps prepare providers to serve newly arrived Afghans. (4 hours)
Introduction to Gender-Sensitive Project Design
This course offers a deeper dive for staff interested in gender-sensitive project design. (3 hours)
Introduction to Case Management for Refugee Service Providers
This course includes seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. (3 hours)
FY21 Supporting Refugee Clients’ Adjustment and Wellbeing: A Mental Health and Psychosocial Support Primer
This 12-hour group-based certificate course provides a foundational understanding of mental health. It is only available to applicants who were accepted.
Applying a Strengths-Based Approach to Job Readiness & Career Counseling
This course offers a deeper dive for employment staff interested in strengths-based approaches. (3 hours)
Toxic Stress and Well-being among Students Affected by Forced Migration
In this course, you will learn about common experiences associated with forced migration, how toxic stress affects children and youth, and key ways that effects of toxic stress can be mitigated. (45 min)
Working with Refugee, Immigrant, and Migrant Communities in COVID-19
This course will introduce you to refugee, immigrant, and migrant (RIM) communities in the US and explain why they are disproportionately impacted by COVID-19.
Working with Interpreters during Case Investigation and Contact Tracing
This module is designed for case investigators and contact tracers, supervisors and interpreters working with contact tracers. (30 min)
Teaching for Refugees: Building Knowledge
This course seeks to expand awareness, deepen understanding, and develop resources that will be useful in the classroom to cultivate harmony and belonging as part of larger efforts to welcome and fully integrate newcomers into our communities. (20 min)
Supporting Refugee Students with Interrupted or Limited Formal Education (SLIFE)
This six-part course is designed for classroom teachers working with SLIFE and/or refugee youth, mentors, coaches, administrators, or teacher preparation staff (28 hours).
Introduction to Strengths-Based Employment Services
This module provides practical tips for integrating a strengths-based approach into employment services. (25-30 min)
Introduction to Gender-sensitive Monitoring and Evaluation
This module offers suggestions for how to integrate gender-sensitive M&E throughout the project cycle. (25-30 min)
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Toolkit
Employment Authorization Documents: Reference Guide for Refugee Service ProvidersThis toolkit was updated in April 2022 to reflect new guidance from the U.S. government. Refugees and asylees have the right to work. This reference…
E-learning
Who are the Afghan Newcomers?This self-paced course offers an introduction to cultural awareness for providers supporting Afghan newcomers to the U.S. It reviews the events that have led to…
Video
Who are the Afghan Newcomers Part I: Key Events in Recent Afghan HistoryThis video provides a brief overview of recent Afghan history and eras of migration to the U.S. It is part one in a three-part series…
Video
Who are the Afghan Newcomers Part II: Social and Cultural CharacteristicsThis video provides an overview of Afghan social and cultural characteristics, including language, religions, ethnicities, and gender roles. It is part two in a three-part…
