Course List
Switchboard provides self-paced online courses for refugee service providers in order to address the unique challenges of our professional community. Browse the full e-learning course list below or use the drop-down list to select from categories including family strengthening, health and mental health, employment, monitoring and evaluation, and youth development. Click on each course to learn more details about its content, length, and how to enroll.
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Introduction to Strengths-Based Employment Services
This module provides practical tips for integrating a strengths-based approach into employment services. (25-30 min)
FY20 Introduction to Gender Equality in Service Programs
This 16-hour certificate course focuses on gender equality in program design.
Introduction to Gender-sensitive Monitoring and Evaluation
This module offers suggestions for how to integrate gender-sensitive M&E throughout the project cycle. (25-30 min)
Addressing the Contraceptive Needs of Refugee Youth and Women
This course, aimed at healthcare providers, is a series of four 15-20 minute micromodules (60-80 min)
Overcoming Challenges in Interpretation
This module offers suggestions for how service providers can improve the quality of an interpreted conversation and tackle common challenges. (20 min)
Introduction to Working with Interpreters
This module introduces key terms and concepts to providers new to working with interpreters. (20 min)
Income Taxes 101
This module provides an introduction to paying income taxes in the U.S. (12 min)
Introduction to Monitoring and Evaluation (M&E)
This module reviews common M&E terminology and provides an introduction to a key M&E tool, the logic model. (20 min)
Developing Theories of Change
This module explains a key element of program design, monitoring and evaluation: developing strong theories of change. (20 min)
Developing Logical Frameworks (Logframes)
This module explains a key element of program design, monitoring and evaluation: the logical framework or logframe. (20 min)
Choosing Data Collection Methods
This module covers five questions for choosing appropriate data collection methods. (20 min)
Data Analysis and Action Planning
This module covers how to prepare for and conduct meaningful data analysis and action planning. (20 min)
Communicating with Employers: Initial Contact
This module develops strategies for addressing communication challenges between employers and job developers. (21 min)
Employability Assessment
This course provides an introduction to conducting an employability assessment with clients. (30 min)
How to Complete a Job Application
This course provides an introduction to filling out job applications in the U.S. (30-60 min)
Workplace Culture
This course introduces the importance of rules in the U.S. workplace and common behaviors that impact success. (34 min)
6 W’s of Good Case Notes in Employment Programs
This course provides an introduction to writing case notes in employment programs. (10 min)
How to Answer Behavioral Interview Questions
This course provides an introduction to behavioral interview questions. (25 min)
Understanding the U.S. Job Cycle
This course introduces the U.S. job cycle, including common steps in a job search, and includes job readiness activities. (7 min)
Understanding Your Paycheck
This course provides key information on paychecks and compensation in the U.S. (6 min)
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Featured Resources
Cultural Competence in Refugee Service Settings: What Does the Research Tell Us?
Hosted on September 10, 2020, this webinar was facilitated by Ling San Lau, Senior Program Officer, Program on Forced Migration
What is the impact of peer support groups on refugees’ mental health?
This evidence summary aims to assess the impact of peer support groups on resettled refugees’ mental health. The intended audience
Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: The What, Why, and How of Safety Planning
Safety planning is an essential tool when working with survivors of violence. This guide shares tips and examples demonstrating how