Category: Cultural Awareness

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During the holy month of Ramadan, many Muslims fast—that is, refrain from eating or drinking—from sunrise until sundown. This year, Ramadan occurs from March 11 to April 10, 2024.  But many newly arrived Muslims are still learning to navigate the food resources available to them, and some are living in temporary accommodation with limited cooking appliances, […]

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This information guide describes some of the common principles and guiding practices of trauma-informed care (TIC) that can inform resettlement and integration practices. It is aimed at refugee service providers, including case managers or those in similar roles, seeking to integrate trauma-informed care into their work. Principles discussed include: Safety Trustworthiness and Transparency Mutual Collaboration […]

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In response to requests from the resettlement network, Switchboard developed this resource list to enhance service providers’ knowledge of the key topics related to coping with hate, including cultural awareness; racism, hate crimes, and discrimination; islamophobia; and antisemitism. Client-facing resources are also included. The external resources contained in this blog post represent the views and opinions […]

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This August marks the two-year anniversary of the Taliban’s return to power in Afghanistan. During this two-year period, the United States has welcomed over 90,000 Afghan evacuees through Operation Allies Welcome. Since 2021, resettlement agencies, state agencies, and community-based organizations have worked tirelessly to support Afghan newcomers’ integration into local communities. As the process of […]

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Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Nao Kabashima, co-founder and Executive Director of […]

This backgrounder contains historical, political, and cultural information intended to cultivate a general understanding of Rohingya arriving in the U.S. through the United States Refugee Admissions Program (USRAP). The Cultural Orientation Resource Exchange (CORE) produced this backgrounder to aid U.S. Resettlement Agencies (RAs) and their local affiliates to provide culturally appropriate Cultural Orientation (CO) and other services […]

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In this blog, Salome Mwangi, the former coordinator of the Refugee Speakers Bureau at the Idaho Office for Refugees and a former refugee from Kenya, worked with Rob Callus from Switchboard to share her insights on storytelling about the refugee experience. Some of the stories shared here may be difficult to read, so please keep […]

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This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Learn more about Switchboard at www.SwitchboardTA.org. Hosted on June 28, 2023, the training was delivered by Regan Hill, Senior Community Orientation Coordinator for the Cultural Orientation Resource Exchange (CORE); Oleksandr Kostenko, one of the contributors to the CORE […]

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Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Carissa Chantiles and Abby Davies from InReach. […]

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I recall sitting in my bedroom-turned-home-office in Washington, D.C., last August feeling distraught watching the news coming out of Afghanistan. Like most Afghan-Americans during that time, a sense of helplessness had washed over me. I wished I could do more.   At the time, I was working at the International Rescue Committee (IRC) as a Gender […]