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While most case managers know that proper documentation is crucial for maintaining ethical standards and program compliance, it can often feel burdensome and overwhelming. Case managers experiencing this overwhelm may look for ways to make paperwork more efficient and meaningful. This blog post explores ways to streamline processes so that documentation supports, rather than hinders, […]
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In early 2022, President Biden announced that the United States would welcome 100,000 Ukrainian newcomers and others affected by the Russian invasion that took place in February. The resettlement network is working to support Ukrainians by providing available benefits and services, including those funded by the Office of Refugee Resettlement (ORR). This blog post, created […]
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Quality assurance is a program management system focused on ensuring staff meet employment program guidelines efficiently. Successful quality assurance (QA) improves program outcomes without increasing burdens on staff. However, when faced with the many competing priorities of managing an employment program, implementing QA strategies can feel daunting. Below are six tips for strengthening quality assurance […]
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It is common to feel stuck or overwhelmed when working with clients who have complex service needs. Discussing with your supervisor can often provide the support you need. When additional support is needed, case consultations and case conferences can help identify solutions, reduce duplication of services, and improve client outcomes. This resource contains two documents […]
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In July 2021, the U.S. government initiated Operation Allies Refuge to quickly admit and resettle individuals from and in Afghanistan who have worked for, or on behalf of, the U.S. government. The resettlement network is working to support Afghan evacuees by providing available benefits and services, including those funded by ORR. This blog post lists resources you may find helpful in serving these clients, including resources in Dari and Pashto.
