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Hosted on March 27, 2025 the training was delivered by Jasmine Griffin; Training Officer at Switchboard and Zainab Ahmadi, Masters-Level Intern at Switchboard. This webinar is geared toward direct service staff whose roles include producing case management documentation of client interactions. Supervisors may also benefit from this training to better support staff in maintaining high-quality…
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Hosted on 3/13/25, the training was delivered by Zainab Ahmadi, Master of Social Work (MSW); Sara Dadkhah, MPA, Switchboard Training Officer; Jasmine Griffin, MA, LPC, a Switchboard Training Officer; and, Maya Wahrman, MSW, LSW, a Switchboard Training Officer. Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork…
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During the holy month of Ramadan, many Muslims fast—that is, refrain from eating or drinking—from sunrise until sundown. This year, Ramadan occurs from March 11 to April 10, 2024. But many newly arrived Muslims are still learning to navigate the food resources available to them, and some are living in temporary accommodation with limited cooking appliances,…
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A refugee’s resettlement journey involves not only acclimating to a new environment, but also learning the intricacies of a new financial system often vastly different from that of their home country. Navigating personal finance is thus a challenging task for many newcomers. Gaining a thorough understanding of the U.S. financial system empowers newcomers with the…
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While most case managers know that proper documentation is crucial for maintaining ethical standards and program compliance, it can often feel burdensome and overwhelming. Case managers experiencing this overwhelm may look for ways to make paperwork more efficient and meaningful. This blog post explores ways to streamline processes so that documentation supports, rather than hinders,…
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Many service providers have questions about federal benefits eligibility for Ukrainian and Afghan Humanitarian Parolees who have arrived in the U.S. in recent months. Most Ukrainians and Afghans who receive humanitarian parole in the US on or after October 1, 2023 are not eligible for federal benefits, including Office of Refugee Resettlement (ORR) benefits. This…
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Service providers are crucial in helping newcomers understand and navigate their new environment. This role includes providing critical health information to keep clients and their families safe. This blog post from the National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM) provides guidance and resources for service providers on influenza (flu), respiratory syncytial virus (RSV),…
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Resume building is a vital part of offering effective employment services. When newcomer clients have never worked outside the home or have only held informal jobs, service providers may feel uncertain about how to fill the traditional sections of resumes. However, in nearly every case, these newcomers have relied on a particular set of proficiencies…
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This information guide describes some of the common principles and guiding practices of trauma-informed care (TIC) that can inform resettlement and integration practices. It is aimed at refugee service providers, including case managers or those in similar roles, seeking to integrate trauma-informed care into their work. Principles discussed include: Safety Trustworthiness and Transparency Mutual Collaboration…
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Navigating the U.S. health care system can be challenging. In this post, we share ideas about how service providers can help prepare newcomer clients for their initial medical appointments. What do clients need to know? Prior to their initial medical appointments, service providers should review with clients how the U.S. health care system works and…
