Switchboard Blog

Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.

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Preparing Newcomers for Weather and Other Emergencies: Essential Resources for Service Providers (Part Two)

Wondering how you can help prepare newcomers for emergencies? Take a proactive approach! Newcomers should be familiar with local emergency protocols and available resources. Provide guidance about potential risks, share videos and tips on preparedness, and inform newcomers about how to access available support before, during, and after emergencies. You may also assist clients in…

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Supporting a community demands a robust support structure. Leaders of ethnic community-based organizations (ECBOs) particularly understand this. As defined by the Office of Refugee Resettlement (ORR), an ECBO is a nonprofit primarily formed by present or past refugees to champion refugee progress. Having a community-led ECBO board can go a long way in meeting a…

Successfully accessing federal student aid often determines whether newcomers can pursue college and career school here in the United States. Staying up to date on the latest federal student aid policies plays a critical role in newcomer service providers’ ability to support and advocate for clients during the application process. This blog covers key updates…

The inaugural Refugee Resettlement Research Symposium took place from August 22–24, 2023. From three days of rich discussion, attendees gained perspectives from across sectors, examined policies and programs, and emerged with a renewed commitment to collaboration. Bringing together practitioners, researchers, community members, and government staff, the event was a space to reimagine and revitalize resettlement…

Navigating the U.S. health care system can be challenging. In this post, we share ideas about how service providers can help prepare newcomer clients for their initial medical appointments.   What do clients need to know? Prior to their initial medical appointments, service providers should review with clients how the U.S. health care system works and…

Organizations in various fields have service providers who specialize in health case management. In this post, we focus on health case management specifically in the resettlement context. We describe the role of resettlement service providers acting as health case managers, as well as important limitations on their scope.   How is health case management different…

Refugees and newcomers are survivors of violence, persecution, and other complex situations that arise before and during resettlement. After long and dangerous migration journeys, many newcomers believe they are finally safe when they arrive in their new communities. However, life in the U.S. is not always free from peril and discrimination. Refugee and newcomer clients…