Switchboard Blog

Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.

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Opening Doors to Mental Health Support: A Screening Guide for Resettlement Providers

When screening newcomer clients for depression, anxiety, and post-traumatic stress disorder (PTSD), service providers need mental health screening tools that are simple and easy to use. Below we provide a brief introduction to these tools and links to resources with further information. With appropriate training, referral networks, and organizational support, these tools can be applicable…

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Many parts of the U.S. are currently experiencing winter conditions including snow, ice, and extremely cold temperatures. Service providers should ensure that newcomer clients understand the necessary steps to prepare for extreme winter weather and have adequate resources for coping with winter storms and hazards. Many clients have never experienced cold winter environments and may…

While most case managers know that proper documentation is crucial for maintaining ethical standards and program compliance, it can often feel burdensome and overwhelming. Case managers experiencing this overwhelm may look for ways to make paperwork more efficient and meaningful. This blog post explores ways to streamline processes so that documentation supports, rather than hinders,…

As providers for their community, ethnic community-based organizations (ECBOs) take on a variety of important roles—all of which require adequate funding. Without proper funding, ECBOs would be unable to pay for programs and activities for their communities, training for their staff and volunteers, and basic business expenses. Many ECBOs first turn to grants provided by…

Many service providers have questions about federal benefits eligibility for Ukrainian and Afghan Humanitarian Parolees who have arrived in the U.S. in recent months. Most Ukrainians and Afghans who receive humanitarian parole in the US on or after October 1, 2023 are not eligible for federal benefits, including Office of Refugee Resettlement (ORR) benefits. This…

Service providers are crucial in helping newcomers understand and navigate their new environment. This role includes providing critical health information to keep clients and their families safe. This blog post from the National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM) provides guidance and resources for service providers on influenza (flu), respiratory syncytial virus (RSV),…

Resume building is a vital part of offering effective employment services. When newcomer clients have never worked outside the home or have only held informal jobs, service providers may feel uncertain about how to fill the traditional sections of resumes. However, in nearly every case, these newcomers have relied on a particular set of proficiencies…