Switchboard Blog

Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.

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The Importance of Institutional Knowledge Refugee resettlement organizations navigate a rapidly changing landscape shaped by humanitarian crises, shifting policies, and evolving client needs. While this creates dynamic work, it can lead to burnout and turnover, which challenges operational consistency and clarity. According to research conducted by Panopto and McKinsey, employees spend approximately 20% of their […]

This blog post reviews some common support needs of transgender and gender non-conforming (TGNC) newcomers and discusses how you can be an affirming provider. It addresses client needs related to health, welcoming, and social services, and provides detailed information on legal concerns. This blog was informed by the experiences and contributions of Ari M. K. […]

This blog post is part of a series dedicated to supporting newcomer populations with specific industry aspirations. Check out Switchboard’s blog post on Supporting Job Seekers with Backgrounds in Aviation to learn how service providers can recertify foreign-trained professionals as pilots or in adjacent aviation careers.  The Appeal of Engineering in the U.S. Engineering jobs […]

This blog post from Oasis Legal Services addresses key legal concerns for LGBTQ+ newcomers. It covers topics such as confidentiality, document updates, and referral strategies to help service providers better support LGBTQ+ clients.  Navigating a new country can be challenging for anyone, but for LGBTQ+ newcomers, the journey often comes with unique complexities. As service […]

For providers to deliver the best possible services to newcomers, they must be able to measure the success of past and ongoing projects—with a basis in concrete, rigorous data. This blog post, written by Switchboard’s Monitoring and Evaluation (M&E) team, will introduce you to some best practices for measuring success: developing a theory of change, […]

This blog post explores five practical resources you can use to help newcomers access affordable internet. The blog covers a range of solutions, from leveraging community resources to navigating offers from internet service providers.  For newcomers to the U.S., having affordable internet is crucial—for everything from job searches to educational opportunities, from staying connected with […]