What are the impacts of case management on refugees?

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Evidence Summary
February 2022

While rigorous evidence is limited, the literature suggests that case management is associated with numerous positive outcomes.

  • The body of evidence is largely suggestive in rigor and yields generally positive outcomes, although some studies show mixed results. The one available impact study yields positive results.
  • The available studies have examined diverse outcomes such as self-sufficiency, social support, employment, education, health, mental health, and service access.

The evidence suggests components of successful case management referrals.

  • Components of successful referrals include preparation, scheduling initial appointments directly, and ongoing coordination of care.

Case management is a skill requiring training.

  • The body of evidence shows that case management is a complex job requiring multiple abilities. Accordingly, appropriate staff selection and training are needed.

Further research is needed on varying case management approaches.

  • More research is needed that builds on the existing studies of successful and unsuccessful case management practices.
  • Future research should examine factors influencing the effectiveness of case management, such as case manager skills, varying case management approaches, client factors, and contextual factors.
  • Further research is also needed on specific components of strengths-based and trauma-informed case management.
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