Welcome to Switchboard!
Switchboard is a one-stop resource hub for refugee service providers in the United States.
Funded by the Office of Refugee Resettlement (ORR), Switchboard offers a library of learning resources, an online evidence database, a range of self-paced e-learning courses, regular live learning opportunities, and on-demand technical assistance for ORR-funded organizations. Switchboard is implemented by the International Rescue Committee (IRC).
Meet the Team
Margaret (Meg) Gibbon
Meg Gibbon is an experienced program manager whose career has focused on instructional design, training and technical assistance, grant management, and monitoring and evaluation. Before joining Switchboard, she worked at the IRC managing the Monitoring and Evaluation Technical Assistance (META) Project and serving as a Program Manager for Resource Acquisition. Meg is passionate about learning and strives to ensure Switchboard is a trusted, high-quality resource for refugee service providers. She holds an MA in French from Middlebury College, specializing in francophone societies, and a BA in Religion from Barnard College, specializing in Islam.
Sr. Director, Learning
Jason Crislip is an experienced educator, trainer, and program manager who has worked in the field of refugee resettlement since 2003. He oversees Switchboard, the Cultural Orientation Resource Exchange (CORE), and other learning initiatives within IRC’s Resettlement, Asylum, and Integration (RAI) programs. Prior to CORE, Jason worked abroad for 15 years at the Resettlement Support Center for East Asia, the Overseas Processing Entity in West Africa, and as a Peace Corps Volunteer in Ghana. He holds a degree in Education from the University of Akron, Ohio.
Sr. Training Officer
Tigest Coleman is a Licensed Clinical Social Worker with over 15 years of experience working with refugees, immigrants, and other forcibly displaced populations in direct service, supervisory, and management positions. Prior to joining Switchboard, Tigest worked at Lutheran Community Services (Seattle, WA) in ORR’s Unaccompanied Refugee Minor Program, where she provided countless client-centered consultations, guidance, and recommended resources for clients, staff, and various community agencies. Her many years of on-the-job experience as a direct line worker have afforded her a well-rounded skillset including managing adverse situations, comprehensive service planning, strengths-based and trauma-informed case management, and collaborating with interdisciplinary care teams to deliver culturally and linguistically appropriate services. Tigest holds a Master of Social Work from University of Washington.
Leyla Dursunova Sr. Program Officer, Measurement & Partnerships
Leyla Dursunova began working with refugees in 2000 in Uzbekistan, where she coordinated a health training program for Afghan women under Mercy Corps’ operations. Her engagement in U.S. refugee resettlement started in 2004 in various capacities: providing direct services as a Reception and Placement and Matching Grant Case Manager, coordinating ethnic community building projects, supporting fundraising and development at a local resettlement agency, and providing training and technical assistance through project Strengthening Organizations Assisting Refugees (SOAR) at the IRC. Leyla was deeply involved in local resettlement efforts of her own ethnic community of Meskhetian/Ahiska Turks in 2004-2006, and later of Afghan evacuees in 2021-2022 at Nationalities Service Center, Philadelphia. Leyla holds an MSW in Social Administration and International Social Welfare from Columbia University through a fellowship from the Open Society Institute. She holds a BA in English and Italian Linguistics and Teaching and is a native Russian speaker. Leyla is an alumna of International House NY and is a licensed MSW in NY State.
Sr. Program Officer, Learner Engagement
Program Officer, Strategy & Operations
Farah El Hassan
Program Officer, Monitoring & Evaluation
Elijah Davis is a business administrative professional with experience providing administrative support in the nonprofit and health care sectors. Over the years, he has developed strong skills in logistical planning, procurement, contracting vendors, compliance, and reporting. Elijah is passionate about using his skills at Switchboard to leverage resources for refugee service providers across the United States. Prior to joining Switchboard, Elijah served as an administrative assistant within the Johns Hopkins Medical System. He previously worked as an office manager at a nonprofit domestic violence and sexual assault center in Central Maryland. Elijah is currently studying Business Administration at the University of Maryland Global Campus.
Training Officer, Mental Health & Wellness
Megan Rafferty has worked in mental health settings providing culturally responsive, strengths-based, trauma-informed services to refugee and immigrant populations for over a decade. She has provided case management, individual therapy, and psychosocial group interventions to individuals experiencing a wide range of mental health concerns including depression, anxiety, trauma, substance use, and adjustment difficulties. She has also led program development, evaluation, and clinical supervision. Megan currently holds dual licensure in Colorado as a Licensed Professional Counselor (LPC) and Licensed Addiction Counselor (LAC). She received her master’s degree in International Disaster Psychology: Trauma and Global Mental Health from the University of Denver.
Program Manager, Communications
Raluca Albu is a former refugee (sponsored by the IRC in 1989) who was born in Romania and raised in the Bronx. She most recently worked as the interim deputy editor for Doctors Without Borders and has held editorial positions at Guernicamagazine, BOMB, and Columbia University. Prior to her work in communications, she was a history teacher in the New York City public school system and taught academic writing at NYU. Her own writing has been published in The Guardian, The Village Voice, Three Percent, and elsewhere. She lives in the Hudson Valley with her two sled-pulling Samoyeds and her wood-working partner. Raluca holds an MFA in Creative Writing from Columbia University, an MA in Teaching from Columbia University, and a BA in History from Bard College.
Program Manager, Monitoring & Evaluation
Sally Beiruti brings experience working on forced displacement and migration issues, as well as monitoring and evaluation. As a graduate research and teaching assistant in the Program on Forced Migration and Health at Columbia University, Sally worked on research projects related to health systems and displacement in various host countries. Before starting graduate school, she worked on the monitoring and evaluation of a robotics program for girls in public schools in Amman, Jordan. As an undergraduate student with the D-Lab at the Massachusetts Institute of Technology (MIT), she helped develop and conduct workshops for refugee women and unaccompanied refugee minors in Athens, Greece. Sally holds an MPH from the Population and Family Health Department at Columbia University’s Mailman School of Public Health with a certificate in Public Health and Humanitarian Action, as well as a BS from the Mechanical Engineering Department at MIT. She is fluent in Arabic and English and is learning French.
Program Manager, Digital Content
Selina Máté is a digital content manager with experience in refugee resettlement. Prior to joining Switchboard, she developed and managed a refugee youth mentorship program with World Relief in Durham, NC. In addition to her nonprofit background, she has experience in journalism, social media management, and WordPress development. Selina holds a bachelor’s degree in history from Huntington University.
Sonali Jagdhane White
Program Officer, Partnerships
Sonali Jagdhane White is an experienced program officer in partnership compliance and monitoring with an MA in Human Rights. Sonali’s interest in partnership work derives from her value of bringing communities together to address human rights issues. She comes to Switchboard from U.S. Committee for Refugees and Immigrants (USCRI), where she served as a Program Officer for three years, providing partnership oversight to service providers in the Trafficking Victim Assistance Program (TVAP) network. Sonali brings a varied background in anti-trafficking work: she has raised awareness at churches, volunteered on her college campus and at a survivor shelter, and worked at Polaris connecting clients to services. She is excited to transition from partnership building in the anti-trafficking sector to the refugee resettlement field.
Program Officer, Research
Sarah Diner is a social scientist who comes to Switchboard from the direct service side of refugee resettlement. Prior to joining Switchboard, she worked for the Iowa Bureau of Refugee Services and
a local USCRI affiliate managing caseworkers and providing direct service for the Matching Grant, Reception and Placement, and Afghan Humanitarian Parole programs. While pursuing her MA in
Public Anthropology, Sarah served in the Peace Corps as a Community Services Specialist in Morocco, where she researched barriers to healthcare access in rural areas. She is passionate about
using her research and writing skills to create resources that help providers deliver the best services possible to their newest neighbors. Sarah holds an MA in Public Anthropology from American University in Washington, D.C., and an MPH in Community and Behavioral Health from the University
Training Officer, Cultural Awareness
Madina Masumi is a licensed K–12 school counselor with over a decade of experience serving students from marginalized populations in Fairfax County Public Schools in Northern Virginia. She previously worked as a case manager for public assistance programs. As the daughter of Afghan refugees, Madina has experienced firsthand the challenges of refugee integration. She holds a Master of Education in School Counseling from George Mason University. Madina speaks fluent Dari and is proficient in Spanish.
David Pax K. Buatshia
Program Officer, Web Development
David Pax K. Buatshia brings over a decade of experience in instructional design, web and software development, training, and project management. Prior to joining Switchboard, he worked as an instructional designer and web developer in higher education in the United States. He also served as a Microsoft Student Ambassador in Africa, providing technology training in university and corporate settings. In addition, David Pax is a Global Shaper at the World Economic Forum, where he discusses development issues with heads of state. He is a recipient of the Open Society Foundations (OSF) highly competitive Civil Society Leadership Awards (CSLA), which he received for designing an economic development plan for Congolese entrepreneurs and building a family planning app. David Pax holds a Master in Instructional Design, Development and Evaluation from Syracuse University and a BSc in Mathematics and Computer Science from Université Pédagogique Nationale (DR Congo). He is fluent in French, English, and Lingala.
Program Officer, Compliance
Julie Markovitz comes to Switchboard with 15 years of experience providing direct service to refugees and other newcomers at the IRC resettlement office in Dallas, TX. She started as the Office Coordinator, where she provided operations and finance support. She later became the Program Coordinator for the Refugee Cash Assistance (RCA) program, an ORR-funded early employment program that helps people meet their most basic needs. Julie also worked with individuals in the Dallas area to complete Affidavits of Relationship (AORs) and Iranian Lautenberg (HIAS) family reunification applications to allow overseas relatives to reunite with their family in the U.S. Julie holds an MA in International Relations from Salve Regina University and a BFA in Art History with a minor in Business Law from the University of North Texas.
Program Officer, Instructional Design
Rosalie Arndt is an educator with 14 years of experience working with migrant and multilingual learners. Prior to joining Switchboard, she served for five years as the IRC Resettlement, Asylum, and Integration (RAI) Youth Education Coordinator in New York City. There she led programming for NYC’s refugee and asylee K–12 youth and assumed capacity-building roles across the RAI network, including Youth Education Community of Practice Leader. Rosalie began her career in Denver, CO, where she taught 1st grade for seven years and later served as an Instructional Coach and Assistant Principal, winning the Best Agent for Change Award and the Best School Leadership Award. Her experience also includes advising on culturally responsive education with the Bill and Melinda Gates Foundation and publishing with Education Week magazine. Rosalie holds an MA in Education Leadership and Policy Studies from the University of Colorado, Denver, and a BA in Sociology from the University of Colorado, Boulder.
Training Officer, Community Integration
Rob Callus is a lifelong educator with over seven years of experience working in instructional design, global health, and refugee resettlement. Prior to joining Switchboard, he was a program manager for World Relief in Durham, NC, where he supported school and community integration for refugee and immigrant families. Rob previously worked for Curamericas Global, where he designed and implemented maternal and neonatal child health training for community health workers in rural Kenya. He also taught English writing and served as a guidance counselor for two years at a high school in Dar es Salaam, Tanzania, after graduating from the University of Notre Dame. Rob speaks Swahili and Spanish, and he is ESL-certified for both adults and youth. He is based in Durham, NC.
Program Officer, Research
Jodie Boisvert is a social scientist with a decade of experience conducting research projects on poverty, employment, youth development, hunger, and disaster preparedness and relief. Prior to joining Switchboard, she held numerous roles conducting research and evaluations for local and international nonprofit and government organizations, including United Way and American Red Cross. Jodie is currently pursuing a doctoral degree at Florida Atlantic University in Comparative Studies, an interdisciplinary program focusing on anthropology, sociology, and political science. She is investigating migrant employment outcomes and how to use employment as a strategy for integration. Jodie holds a master’s in Public Administration from Florida Gulf Coast University and a BA in Applied Anthropology from the University of South Florida.
Program Officer, Web Design
Kinda Hibrawi is an acclaimed artist and creative director with over a decade of experience in digital design, nonprofit development, and refugee advocacy. While working at Karam Foundation, she co-founded and led seven education and creative therapy programs that served over 4,000 Syrian refugee children and youth on the Syrian-Turkish border from 2013 to 2015. After returning to the U.S., Kinda launched Suppers with Love, a volunteer-led program that connected American families to recently arrived Syrian refugees in Southern California. She later co-founded Mint + Laurel, a social impact business that advocates for internally displaced artisans in Syria and sells their handmade products online in the U.S. Kinda has also exhibited her own paintings in galleries across the U.S. and internationally for the last 20 years. In 2016, she was invited to the Eid Dinner at the White House by President Obama in recognition of her creative work as a Muslim-American artist. Based in Southern California, Kinda was born in Saudi Arabia and grew up between Bahrain, Lebanon, and Syria. She received her BFA from California State University of Fullerton, and she speaks fluent Arabic and English.