About Switchboard

Switchboard is a one-stop resource hub for refugee service providers in the United States. Funded by the Office of Refugee Resettlement (ORR),  Switchboard offers a library of learning resources, an online evidence database, a range of self-paced e-learning courses, regular live learning opportunities, and on-demand technical assistance for ORR-funded organizations. Switchboard is implemented by the International Rescue Committee (IRC). IRC has partnered with Lutheran Immigrant Refugee Service (LIRS) to provide employment-related training and technical assistance. Our training and consultation are provided by a roster of subject matter experts in topic areas ranging from employment, education, and case management to monitoring and evaluation and health and wellness. Switchboard is guided by a national advisory panel of resettlement professionals.

Play Video



Looking to contact Switchboard? Please fill out the short form below and we will be in touch! Are you a refugee service provider in the U.S. interested in customized training or consultation? If so, submit a request for technical assistance →
Simple Newsletter

Log In

Jason Crislip

Director of Training and Instructional Design (IRC)

Jason is an experienced educator, trainer, and program manager who has worked in the field of refugee resettlement since 2003. He comes to Switchboard from the Cultural Orientation Resource Exchange (CORE), where he directed a global CO technical assistance program for over three years. Prior to CORE, Jason worked abroad for 15 years at the Resettlement Support Center for East Asia, the Overseas Processing Entity in West Africa, and as a Peace Corps Volunteer in Ghana. He holds a degree in Education from the University of Akron, Ohio.

Margaret (Meg) Gibbon

Deputy Director (IRC)

Meg comes to Switchboard from her role managing the Monitoring and Evaluation Technical Assistance (META) Project. Previously, she worked as a Program Manager for Resource Acquisition. Her work has focused on grant management, monitoring and evaluation, and instructional design. Meg holds an MA in French from Middlebury College, specializing in francophone societies, and a BA in Religion from Barnard College, specializing in Islam.

Farah El Hassan

Program Officer, Monitoring & Evaluation (IRC)

Farah began her career in the non-profit sector working with Mercy Corps in Lebanon as a skills-building coordinator for an economic development program. In her role, Farah oversaw the implementation of training sessions and worked with marginalized youth to help them increase their chances of employment. Prior to joining Switchboard, Farah served as a Program Manager at Amaanah Refugee Services in Houston, TX where she worked on developing and expanding programs that served immigrant and refugee youth and women. The programs she worked on focused on overcoming language barriers, isolation, and food insecurity. Farah holds an MA in International Affairs from the Lebanese American University and an MSc in Social Policy (Research) from the London School of Economics and Political Science.

Tigest Coleman

Training Officer, Strength-Based Services (IRC)

Tigest is a Licensed Clinical Social Worker with over 15 years of experience working with refugees, immigrants, and other forcibly displaced populations in direct service, supervisory, and management positions.  Prior to joining Switchboard, Tigest worked at Lutheran Community Services (Seattle, WA) in ORR’s Unaccompanied Refugee Minor Program, where she provided countless client-centered consultations, guidance, and recommended resources for clients, staff, and various community agencies. Her many years of on-the-job experience as a direct line worker have afforded her a well-rounded skillset including managing adverse situations, comprehensive service planning, strengths-based and trauma-informed case management, and collaborating with interdisciplinary care teams to deliver culturally and linguistically appropriate services. Tigest holds a Master of Social Work from University of Washington.

Rishan Habte

Program Officer, Economic Empowerment (LIRS)

Rishan has worked in adult education for nearly 10 years. She served as an English as a Second Language (ESL) instructor at Prince George’s Community College and Montgomery College under the Department of Labor-funded Workforce Development and Continuing Education Programs. While at Montgomery College, she worked at the Refugee Training Center, teaching contextualized classes such as ESOL for healthcare, ESOL for Customer Service, and ESOL for Childcare. In her last role, Rishan worked as an Intake and Assessment Specialist at the Literacy Council of Montgomery County.  Previously, Rishan was a consultant at the Welcome Back Center of Suburban Maryland in which she prepared foreign trained health professionals for board exams. Rishan holds a Bachelor’s Degree in English with a minor in International Studies from Wright State University. She is currently pursuing a Master’s degree from The University of Maryland Global Campus in Strategic Communications. Rishan also serves as a member of the State of Maryland’s Skilled Immigrant Taskforce.

Trieuvan 'Van' Nguyen

Program Coordinator, Economic Empowerment (LIRS)

Prior to coming to LIRS, Van worked and volunteered with diverse populations including youth, immigrants, and returned citizens from various organizations. She worked as an employment specialist and financial coach, connecting refugees to local employers, compiling consumer loans, and conducting financial literacy classes for refugees and other humanitarian migrants. Van holds a BS in Sociology and Anthropology from Towson University, concentrating in Criminal Justice.

Kimberly Mays

Sr. Program Officer, Learner Engagement (IRC)

Kimberly Mays is a digital technology enthusiast that has over 15 years of experience in marketing, training, design, and web development. Prior to joining Switchboard, sheworked for data-driven marketing technology corporations as a business analyst, project manager, and developer. She is passionate about using technology as a means to help people improve their lives, help service providers reach those who need them, and to work towards bridging the digital divide for a more equitable future for all. Kimberly holds an MBA from the Zicklin School of Business (CUNY Baruch) and a BS in Computer Information Systems from Fordham University.

Raluca Albu

Communications Manager (IRC)

Raluca Albu is a former refugee (sponsored by the IRC in 1989) who was born in Romania and raised in the Bronx. She most recently worked as the interim deputy editor for Doctors Without Borders and has held editorial positions at Guernica magazine, BOMB, and Columbia University. Prior to her work in communications, she was a history teacher in the New York City public school system and taught academic writing at NYU. Her own writing has been published in The Guardian, The Village Voice, Three Percent, and elsewhere. She lives in the Hudson Valley with her two sled-pulling Samoyeds and her woodworking partner. 

Selina Máté

Digital Content Manager (IRC)
Selina is an experienced program manager with a background in refugee youth education and mentorship. Prior to joining IRC, she developed two refugee assistance and advocacy programs with World Relief and the City/County of Durham in North Carolina. In addition to her non-profit background, she has experience in journalism and juvenile education. She holds a BA in History with a concentration in pre-law and a minor in biology.

Sonali Jagdhane White

Switchboard Program Officer, Partnerships (IRC)

Sonali comes to Switchboard from U.S. Committee for Refugees and Immigrants (USCRI), where she served as a Program Officer. In that role, Sonali provided monitoring and evaluation, outreach, and partnership support to providers in the Trafficking Victim Assistance Program (TVAP) network who worked with foreign national survivors of trafficking. Sonali brings a varied background in anti-trafficking work: she has raised awareness at churches, volunteered on her college campus, volunteered at a survivor shelter, and worked at Polaris and the TVAP Program connecting clients to services. Sonali holds an MA in Human Rights from the University of Arizona and a BA in Russian Language and Culture from Arizona State University.

Megan Rafferty

Training Officer, Mental Health and Wellness (IRC)

Megan has worked in mental health settings providing culturally responsive, strengths-based, trauma-informed services to refugee and immigrant populations for over a decade. She has provided case management, individual therapy and psychosocial group interventions to individuals experiencing a wide range of mental health concerns including depression, anxiety, trauma, substance use and adjustment difficulties. She has also held leadership positions, providing program development, project management, consultation, and supervision. Megan currently holds dual licensure in Colorado as a Licensed Professional Counselor (LPC) and Licensed Addiction Counselor (LAC). She received her graduate training from the University of Denver’s International Disaster Psychology: Trauma and Global Mental Health Masters program.



Leyla Dursunova

Sr. Program Officer for Measurement and Partnerships (IRC)

Leyla Dursunova, Sr. Program Officer for Measurement and Partnerships, began working with refugees in 2000 in Uzbekistan, where she coordinated a health training program for Afghan women under Mercy Corps’ operations. Her engagement in U.S. refugee resettlement started in 2004 in various capacities: providing direct services as a Reception and Placement and Matching Grant Case Manager, coordinating ethnic community building projects, supporting fundraising and development at a local resettlement agency, and providing training and technical assistance through project Strengthening Organizations Assisting Refugees (SOAR) at the IRC. Leyla was deeply involved in local resettlement efforts of her own ethnic community of Meskhetian/Ahiska Turks in 2004-2006, and later of Afghan evacuees in 2021-2022 at Nationalities Service Center, Philadelphia. Leyla holds an MSW in Social Administration and International Social Welfare from Columbia University through a fellowship from the Open Society Institute. She holds a BA in English and Italian Linguistics and Teaching and is a native Russian speaker. Leyla is an alumna of International House NY and is a licensed MSW in NY State.

Sally Beiruti

Program Manager for Monitoring and Evaluation (IRC)

Sally Beiruti, Program Manager for Monitoring and Evaluation, brings varied experience in projects related to forced displacement in global contexts. She served as a researcher in the Program on Forced Migration and Health at Columbia University and the D-Lab at Massachusetts Institute of Technology (MIT)and has been involved in the M&E of projects and the development of educational content throughout her previous work. Sally holds an MPH from the Population and Family Health Department at Columbia University’s Mailman School of Public Health with a certificate in Public Health and Humanitarian Action, as well as a BS from the Mechanical Engineering Department at MIT.



Elijah Davis

Administrative Manager (IRC)

Elijah Davis, Administrative Manager, is a business administrative professional with experience in the non-profit and health care sectors. Prior to working with Switchboard, Elijah served as an administrative assistant in the Case Management and Utilization Nurse Review Department within the Johns Hopkins Medical System. Elijah has also previously worked as an office manager within the non-profit sector at a domestic violence and sexual assault center in central Maryland. Currently, Elijah is studying Business Administration at the University of Maryland Global Campus.