We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Guides yielded 156 result(s).

Guide: Public Workforce Pathways to Jobs: Accessing Department of Labor (DOL)-Funded Employment and Training Programs

Author(s): Switchboard
Date: May 5, 2022
Topic(s): Employment
Subtopic(s): Career Advancement, Federal Workforce Development, Job Development, Job Readiness
In many employment programs, the key objectives are helping clients become self-sufficient and work towards their personal career goals. In addition to programs through the Office of Refugee Resettlement (ORR) and other federal agencies, Department of Labor (DOL)-funded programs can help clients do just this. This information guide reviews how to get started in exploring …

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Guide: Effective Case Consultations and Case Conferences

Author(s): Switchboard
Date: April 4, 2022
Topic(s): Case Management
Subtopic(s): Case Documentation
It is common to feel stuck or overwhelmed when working with clients who have complex service needs. Discussing with your supervisor can often provide the support you need. When additional support is needed, case consultations and case conferences can help identify solutions, reduce duplication of services, and improve client outcomes. This resource contains two documents …

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Guide: School Enrollment for Students in Temporary Housing

Author(s): Switchboard
Date: April 1, 2022
Topic(s): Child, Youth, and Family Services, Housing
Subtopic(s): Child and Youth Education, Child and Youth Wellbeing
Ensuring access to education is an essential element of resettlement. Finding affordable housing is a significant challenge in most communities in the U.S., and at times, clients may be unhoused or in temporary housing. This guide discusses school enrollment for children and youth who are facing this circumstance. The McKinney-Vento/Homeless Assistance Act is a U.S. …

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Guide: Destination Guides

Author(s): U.S. Department of Homeland Security (DHS)
Date: March 17, 2022
Topic(s): Community Engagement
These guides provide information on mosques, halal grocery stores, social services, and programming in local communities. These guides are available for the regions listed below.   Disclaimer: Destination Guides were developed by the Department of Homeland Security as a part of the response to the Operation Allies Welcome Mission. The documents, including organizations and businesses …

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Guide: Implementation Science: Bridging the Evidence-to-Action Gap in Refugee Services

Author(s): Switchboard
Date: February 14, 2022
Topic(s): Monitoring and Evaluation
Subtopic(s): Using Data and Evidence
In recent years, more and more refugee service providers have begun using evidence to inform their work. Evidence-based practices are easier to find due to increases in research, open-access publications, evidence summaries, and training. However, service providers may struggle with putting the available evidence into action. This is where implementation science can provide guidance. This …

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Guide: Client Rights and Responsibilities

Author(s): Switchboard
Date: February 3, 2022
Topic(s): Case Management, Organizational Development, Safety
A client rights and responsibilities policy describes the ways that clients are entitled to be treated in the context of programs and services, as well the ways that clients are obligated to treat service providers, partners, and other clients. By recognizing and respecting the rights of clients in an ethical and transparent manner, refugee service …

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Guide: Afghan Arrival Categories, Documentation, and SAVE Responses

Author(s): U.S. Citizenship and Immigration Services (USCIS)
Date: January 27, 2022
Topic(s): Immigration Legal Needs
Subtopic(s): Adjustment of Status, Humanitarian Parole
SAVE is an online service that allows federal, state, and local benefit-granting agencies to verify a benefit applicant’s immigration status or naturalized/derived citizenship. It is administered by U.S. Citizenship and Immigration Services, a component of the Department of Homeland Security, and is dedicated to providing tailored training, support, and service to meet participating agency needs. …

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Backgrounder with photo of Afghan flag

Guide: Afghan Backgrounder

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: December 23, 2021
Topic(s): Cultural Awareness
Subtopic(s): Country Guides
This backgrounder contains historical, political, and cultural information to cultivate a general understanding of Afghans arriving in the U.S. The ongoing crisis in Afghanistan is complex and spans decades. CORE produced this backgrounder to aid U.S. Resettlement Agencies (RAs) and their local affiliates in providing culturally appropriate Cultural Orientations (CO) and other services to newly …

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Guide: Operation Allies Welcome: Housing and Urban Development (HUD) Programs & Resources

Author(s): Department of Housing and Urban Development
Date: November 29, 2021
Topic(s): Housing
Subtopic(s): Federal Housing Programs
This resource list, developed by the Department of Housing and Urban Development (HUD), includes information that clients can use if they need help with housing. Available assistance will depend on their immigration status; their income level or other eligibility criteria; and availability of the housing or assistance in the area. 

Guide: U.S. Employers’ Guide to Hiring Afghan Refugees

Author(s): Lutheran Immigration and Refugee Service (LIRS), The Tent Foundation
Date: November 22, 2021
Topic(s): Employment
Subtopic(s): Welcoming Communities
The U.S. Employers’ Guide to Hiring Afghan Refugees is a manual for businesses that answers common questions about hiring Afghans who have recently arrived in the United States. It was developed by Lutheran Immigration and Refugee Service (LIRS) and the Tent Partnership for Refugees (Tent). It includes information on why to hire Afghan refugees, how …

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