We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 110 result(s).

Guide: Supporting Clients During Times of Economic Hardship

Author(s): Switchboard
Date: April 13, 2021
Topic(s): Case Management, Employment, Financial Capabilities
Subtopic(s): Job Development, Job Readiness
Lean economic times, which bring increased competition for fewer job openings, can be particularly challenging for clients and the employment staff helping to facilitate the job search process. How can you continue to uncover meaningful career opportunities for clients and even strengthen your employer connections when the economy is struggling? This guide offers practical suggestions and …

Supporting Clients During Times of Economic Hardship Read More »

Guide: Engaging Public-Sector Stakeholders to Prepare for Welcoming More Refugees

Author(s): Switchboard, Welcoming America
Date: April 5, 2021
Topic(s): Community Engagement, Organizational Development
Subtopic(s): Advocacy, Community Cohesion, Partnerships
As refugee service providers prepare for an increase in arrivals, it is important to reactivate public-sector relationships and explore concrete partnerships to help meet your goals for refugee inclusion. This guide describes strategies for meaningfully re-engaging public-sector stakeholders, whether you are looking to collaborate with public schools, public health departments, or other public actors. This …

Engaging Public-Sector Stakeholders to Prepare for Welcoming More Refugees Read More »

Guide: Preventing Occupational Hazards by Promoting Organizational Resilience

Author(s): Switchboard
Date: November 17, 2020
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Self-care
Burnout, secondary traumatic stress, vicarious trauma, and compassion fatigue are all considered occupational hazards. These effects can result directly from working in certain professions, such as refugee service provision. The internal culture and environment of an organization can increase a staff person’s vulnerability to these occupational hazards, or these can enhance organizational resilience. This guide …

Preventing Occupational Hazards by Promoting Organizational Resilience Read More »

Guide: Integrating Digital Citizenship into Refugee and Immigrant Youth Programs

Author(s): Switchboard
Date: October 1, 2020
Topic(s): Child, Youth, and Family Services, Digital Inclusion
Subtopic(s): Child and Youth Education, Child and Youth Wellbeing
This guide is designed to help staff integrate digital citizenship education into existing programs, with a focus on digital safety, security, and rights and responsibilities. It describes suggestions for identifying risk and protective factors among refugee youth participants; determining your digital citizenship objectives and core messages; designing activities within your program context that align with …

Integrating Digital Citizenship into Refugee and Immigrant Youth Programs Read More »

Guide: Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

Author(s): Switchboard
Date: September 8, 2020
Topic(s): Case Management, Cultural Awareness, Health, Mental Health and Wellness
Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based …

Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature Read More »

World map

Guide: Welcome Booklet for Refugees: Information about COVID-19

Author(s): Centers for Disease Control and Prevention (CDC)
Date: August 1, 2020
Topic(s): Health
Subtopic(s): COVID-19
This welcome booklet provides important information to help refugees and their families stay healthy during the COVID-19 pandemic after arriving to the United States. When talking with newly arrived refugees, local refugee health partners and resettlement agency staff should reiterate concepts in the Welcome Booklet and provide them with local and state COVID-19 information and …

Welcome Booklet for Refugees: Information about COVID-19 Read More »

Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: The What, Why, and How of Safety Planning

Author(s): Switchboard
Date: July 28, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Health, Mental Health and Wellness, Safety
Subtopic(s): Child and Youth Wellbeing, Domestic Violence, Safety Planning
Safety planning is an essential tool when working with survivors of violence. This guide shares tips and examples demonstrating how to develop a safety plan with refugees who have experienced gender-based violence.

Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
This information guide reviews the basics of gender-based violence (including domestic violence and sexual violence) within refugee and immigrant communities. It explores what a culturally responsive approach to GBV services can look like.

Guide: Supporting Refugee Students and Families in Home-Based Learning

Author(s): Switchboard
Date: May 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services
Subtopic(s): Child and Youth Education, COVID-19
Refugee service providers can play a vital role during the COVID-19 pandemic to foster equity of access to home-based learning. Now more than ever, providers need to liaise between families and schools, help bridge the gaps between them—be they cultural, linguistic, or otherwise—and advocate on behalf of families for the education system to fulfill its …

Supporting Refugee Students and Families in Home-Based Learning Read More »

Guide: Improving Gender Equality through Basic Gender Analysis

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Monitoring and Evaluation, Organizational Development
Subtopic(s): Data Analysis, Data Collection, Gender Equality, Project Design and M&E Planning
Gender analysis gathers critical information on the lived experiences and unique needs of clients of all genders. It helps staff to understand risks to safety and access, particularly for women and girls, and to develop strategies to mitigate these risks. This information guide describes what a basic gender analysis is, its core concepts, and provides …

Improving Gender Equality through Basic Gender Analysis Read More »