We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Your search for Case Management yielded 168 result(s).
Archived Webinar: Strengthening Family Resilience Among Afghan Newcomers
Author(s): Switchboard
Date: August 31, 2023
Topic(s): Case Management, Family Services
Date: August 31, 2023
Topic(s): Case Management, Family Services
This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Learn more about Switchboard at www.SwitchboardTA.org. Hosted on August 31, 2023 the training was delivered by Dr. Mary Bunn, PhD, LCSW; Caroline Dilts, MSW, LICSW; Dr. Euijin Jung, PhD, MSW; Farhad Sharifi, MSW; and, Asma Kharooti, MS. Over …
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Archived Webinar: Rapid Community Assessments with Refugee Newcomer Populations
Author(s): Switchboard
Date: July 28, 2023
Topic(s): Case Management, Community Engagement
Date: July 28, 2023
Topic(s): Case Management, Community Engagement
Hosted on July 27, 2023, the training was delivered by Dr. Mary Bunn, PhD, LCSW; Ramsha Sohail, MPhil; and, Dr. Karin Wachter, PhD, MEd. A rapid community assessment (RCA) is an approach for understanding the needs and problems within a given community in a short period of time. RCAs help collect community insights and views …
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Guide: Creating High-Quality Case Management Documentation
Author(s): Switchboard
Date: July 19, 2023
Topic(s): Case Management
Subtopic(s): Case Documentation
Date: July 19, 2023
Topic(s): Case Management
Subtopic(s): Case Documentation
This guide, created by Switchboard, will teach you how to create high-quality case management documentation. You will learn how to: recognize the importance of documentation within the case management cycle; describe and create different elements of a case file, including case notes, service plans, and critical incident reports; and utilize new techniques to improve the …
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Video: How to Create a USCIS Online Account
Author(s): U.S. Citizenship and Immigration Services (USCIS)
Date: June 20, 2023
Topic(s): Case Management
Date: June 20, 2023
Topic(s): Case Management
This video, created by USCIS, provides step-by-step information on how to create a USCIS online account. Once you have an account, you will be able to file forms and pay fees from your computer, phone, or tablet. You will also be able to receive status updates and communicate with us securely about forms you file …
Podcast: Serving LGBTQ+ Newcomers
Author(s): Switchboard
Date: June 15, 2023
Topic(s): Case Management, Cultural Awareness
Date: June 15, 2023
Topic(s): Case Management, Cultural Awareness
Welcome to the Switchboard Podcast. Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, training, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Carissa Chantiles and Abby Davies from InReach. …
Guide: Community Needs Assessments with Newcomers
Author(s): Switchboard
Date: June 12, 2023
Topic(s): Case Management, Community Engagement
Date: June 12, 2023
Topic(s): Case Management, Community Engagement
To do their work effectively, refugee service providers must seek to understand the strengths, needs, cultural norms, preferences, and dynamics of diverse newcomer communities. One way to help gather this essential information is community needs assessments. In this evidence-based guide, you will discover what community needs assessments are and how you can use them to …
Archived Webinar: Promoting Supportive Mentoring Relationships with Newcomer Youth
Author(s): Switchboard
Date: May 25, 2023
Topic(s): Case Management, Child, Youth, and Family Services
Subtopic(s): Youth Mentorship
Date: May 25, 2023
Topic(s): Case Management, Child, Youth, and Family Services
Subtopic(s): Youth Mentorship
Hosted on Monday, May 24, 2023 the training was delivered by Rob Callus, Community Integration Training Officer at Switchboard and Selina Máté, Digital Content Manager at Switchboard. Newcomer young adults face unique challenges when arriving in the U.S. during a critical period in their development. Often lacking role models and resources for effectively continuing their …
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Podcast: Reintroducing the Switchboard Podcast
Author(s): Switchboard
Date: March 20, 2023
Topic(s): Case Management, Organizational Development
Date: March 20, 2023
Topic(s): Case Management, Organizational Development
Welcome to the Switchboard Podcast! Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, trainings, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Meg Gibbon, Switchboard’s program director, about the …
Archived Webinar: Creating Balance in Case Management
Author(s): Switchboard
Date: March 17, 2023
Topic(s): Case Management
Date: March 17, 2023
Topic(s): Case Management
Hosted on 3/16/23, the training was delivered by Megan Rafferty, MA, LPC, LAC, Training Officer, Mental Health and Wellness and Tigest Coleman, MSW, LICSW, Senior Program Officer, Training Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as …
Blog Post: Resource Collection: Getting Started in Navigating ORR Eligibility
Author(s): Switchboard
Date: March 16, 2023
Topic(s): Case Management
Subtopic(s): Program Eligibility
Date: March 16, 2023
Topic(s): Case Management
Subtopic(s): Program Eligibility
Determining whether a potential client is eligible for Office of Refugee Resettlement (ORR)-funded services can sometimes be a challenge. This blog post gathers some key resources for service providers who are new to the work of navigating ORR eligibility requirements and documentation. Federal Resources Clients with many different immigration statuses are eligible to participate in …
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