We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 138 result(s).

Tool or Template: Eligibility for Matching Grant (MG) Flow Chart

Author(s): Switchboard
Date: August 3, 2022
Topic(s): Case Management, Employment
Subtopic(s): Program Eligibility
This resource, created by Switchboard, includes a flow chart for service providers which can be used during the Matching Grant intake or assessment process to determine eligibility. This flow chart is intended as a quick reference tool and is accurate as of July 18, 2022. It is available in two formats: a one-page 11×17 document …

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Tip Sheet: Afghan Placement and Assistance (APA) Program Fact Sheet

Author(s): Intergovernmental Consultations on Migration, Asylum and Refugees (IGC)
Date: August 2, 2022
Topic(s): Case Management
Subtopic(s): Program Eligibility
This resource, created by the U.S. Department of State, provides information on the Afghan Placement and Assistance Program (APA).

Guide: Cultural Backgrounder: Refugees from Ukraine

Author(s): EURITA
Date: July 27, 2022
Topic(s): Case Management, Cultural Awareness
Subtopic(s): Country Guides
This resource, created by EURITA, provides guidance document provides resettlement communities with information on refugees from Ukraine.

Guide: Resettlement Services Continue after 90 Days

Author(s): Office of Refugee Resettlement (ORR)
Date: July 18, 2022
Topic(s): Case Management
Subtopic(s): Program Eligibility
This resource, created by the Administration for Children & Families, can be shared with clients who speak English, Dari, and Pashto. It explains the continuation of services beyond 90 days. 

Guide: Benefits for Ukrainian Humanitarian Parolees

Author(s): Office of Refugee Resettlement (ORR)
Date: July 15, 2022
Topic(s): Case Management, Health, Immigration Legal Needs
Subtopic(s): Healthcare, Humanitarian Parole, Program Eligibility
This fact sheet, created by the Office of Refugee Resettlement, provides insight to the benefits that Ukrainian Humanitarian Parolees are eligible for. 

Guide: Health Coverage Options for Certain Ukrainian Nationals

Author(s): Department of Homeland Security
Date: July 14, 2022
Topic(s): Case Management, Health
Subtopic(s): Healthcare
This resource, created by the U.S. Department of Homeland Security, gives an overview of health coverage options for certain Ukrainian nationals Most Ukrainian nationals arriving in the United States are eligible for health insurance. Certain Ukrainian nationals are eligible for health coverage through Medicaid, the Children’s Health Insurance Program (CHIP), the Health Insurance Marketplace, or …

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Tool or Template: Public Benefits Overview for Refugees and Other Humanitarian Immigrants

Author(s): Switchboard
Date: May 16, 2022
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Program Eligibility
Certain humanitarian immigrants are eligible for cash assistance, medical assistance, employment preparation, job placement, English language training, and other services offered through the Office of Refugee Resettlement (ORR) at the U.S. Department of Health and Human Services (HHS), along with other federally funded programs. This includes refugees, asylees, Cuban and Haitian entrants, Special Immigrant Visa …

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Evidence Summary: What works to support LGBTQ refugees?

Author(s): Switchboard
Date: April 29, 2022
Topic(s): Case Management, Mental Health and Wellness
This document summarizes the state of available evidence regarding practices and programs for LGBTQ refugees. Understanding what works to address the needs of this population is important because LGBTQ refugees often lack the support networks that other refugees rely on. They must also navigate the isolation they face within their own ethnic or national communities. …

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Archived Webinar: Balancing the Demanding Needs of Case Management

Author(s): Switchboard
Date: April 19, 2022
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Boundaries, Self-care and Staff Care
Hosted on April 19, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard, Kristen Guskovict, Founder, HEART of Aid Work. Webinar transcript coming soon! This is part four of a four-part webinar series on the Fundamentals of Case Management. The series provides a foundational understanding of case management for refugee and …

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Archived Webinar: Practical Guide to Working with Refugees: Skills, Techniques, and Considerations

Author(s): Switchboard
Date: April 6, 2022
Topic(s): Case Management
Subtopic(s): Boundaries, Case Documentation, Interpretation
Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon!  Do you want to improve your knowledge of case management? Do you want …

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