We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.
Your search for Case Management yielded 161 result(s).
Podcast: Reintroducing the Switchboard Podcast
Author(s): Switchboard
Date: March 20, 2023
Topic(s): Case Management, Organizational Development
Date: March 20, 2023
Topic(s): Case Management, Organizational Development
Welcome to the Switchboard Podcast! Switchboard is a one-stop resource hub for refugee service providers in the United States, funded by the Office of Refugee Resettlement. We provide resources, trainings, communities of practice, and programmatic assistance for programs funded by the ORR. This episode features a conversation with Meg Gibbon, Switchboard’s program director, about the …
Archived Webinar: Creating Balance in Case Management
Author(s): Switchboard
Date: March 17, 2023
Topic(s): Case Management
Date: March 17, 2023
Topic(s): Case Management
Hosted on 3/16/23, the training was delivered by Megan Rafferty, MA, LPC, LAC, Training Officer, Mental Health and Wellness and Tigest Coleman, MSW, LICSW, Senior Program Officer, Training Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as …
Blog Post: Resource Collection: Getting Started in Navigating ORR Eligibility
Author(s): Switchboard
Date: March 16, 2023
Topic(s): Case Management
Subtopic(s): Program Eligibility
Date: March 16, 2023
Topic(s): Case Management
Subtopic(s): Program Eligibility
Determining whether a potential client is eligible for Office of Refugee Resettlement (ORR)-funded services can sometimes be a challenge. This blog post gathers some key resources for service providers who are new to the work of navigating ORR eligibility requirements and documentation. Federal Resources Clients with many different immigration statuses are eligible to participate in …
Resource Collection: Getting Started in Navigating ORR Eligibility Read More »
Tool or Template: Ukrainian Humanitarian Parolee, Supporter, and Resettlement Agency Worksheet
Author(s): Church World Service (CWS), Refugee Welcome Collective
Date: March 10, 2023
Topic(s): Case Management
Date: March 10, 2023
Topic(s): Case Management
This worksheet can be used to facilitate a conversation between Ukrainian Humanitarian Parolees (UHP), U.S.-based supporters (if applicable), and refugee resettlement agency staff to clarify and define respective activities, review services already provided, and coordinate activities that still need to be done.
Archived Webinar: Understanding Proselytism and Culturally Responsive Faith Sharing with Refugees and Other Newcomers
Author(s): Switchboard
Date: March 7, 2023
Topic(s): Case Management, Community Engagement, Cultural Awareness
Date: March 7, 2023
Topic(s): Case Management, Community Engagement, Cultural Awareness
Hosted on March 7th, 2023 the training was delivered by Rob Callus, Training Officer, Community Integration. Refugees and other newcomers come to the U.S. for a variety of reasons. One common reason is a well-founded fear of persecution on the basis of their religion. Newcomers’ desire to practice their own religion is often tested further …
Archived Webinar: Creating High-Quality Case Management Documentation
Author(s): Switchboard
Date: March 1, 2023
Topic(s): Case Management
Subtopic(s): Case Documentation
Date: March 1, 2023
Topic(s): Case Management
Subtopic(s): Case Documentation
Hosted on February 28th, 2023 the training was delivered by Maliha Mirza, MSW, Training Officer, Case Management and Megan Rafferty, MA, LPC, LAC, Training Officer, Mental Health and Wellness. This webinar is geared toward direct service staff whose roles include producing case management documentation of client interactions. Supervisors may also benefit from this training to …
Creating High-Quality Case Management Documentation Read More »
Blog Post: Making Sense of Mobile Apps: A Collection of Interpretation, Translation, and Integration Apps for Newcomers
Author(s): Switchboard
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
For newcomers to equitably receive the vital integration services they are eligible for, language access is essential. As service providers know, working with a professional in-person or telephonic interpreter from the same cultural and linguistic background as the client is always ideal. But live interpretation is not always possible given the demands of newcomer services. …
Tool or Template: Apps for Translation and Interpretation
Author(s): Switchboard
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
Date: February 23, 2023
Topic(s): Case Management, Child, Youth, and Family Services, Digital Inclusion
Switchboard has compiled a list of mobile apps to support refugee service providers in navigating challenges of interpretation, translation, and resource-sharing in linguistically and culturally supportive ways. Please note, however, that these apps should be considered for things like short, simple conversations, appointment reminders, straightforward information-sharing, and initial inquiries to get a baseline understanding of …
Guide: Updated Afghan Eligibility for Selected Benefits Based on Immigration Status: In Brief
Author(s): Congressional Research Service
Date: January 25, 2023
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Adjustment of Status, Program Eligibility
Date: January 25, 2023
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Adjustment of Status, Program Eligibility
This resource, created by the Congressional Research Service, gives an update to the Afghan eligibility for selected benefits, including: Medicaid Supplemental Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) Supplemental Security Income (SSI) Office of Refugee Resettlement (ORR) Refugee Benefits include Refugee Cash Assistance (RCA), Refugee Medical Assistance (RMA), and Refugee Support Services. …
Updated Afghan Eligibility for Selected Benefits Based on Immigration Status: In Brief Read More »
Blog Post: Getting to Know Afghan Newcomers: Considerations for Culturally Aware Communication
Author(s): Switchboard
Date: December 2, 2022
Topic(s): Case Management, Cultural Awareness
Date: December 2, 2022
Topic(s): Case Management, Cultural Awareness
In the last year, over 80,000 Afghan newcomers have arrived in the United States. As with most populations, there is a lot of diversity and complexity among Afghans, and knowledge of these nuances helps us better serve newcomers. Culturally aware communication is especially essential for strong rapport building, which leads to smooth and successful integration …
Getting to Know Afghan Newcomers: Considerations for Culturally Aware Communication Read More »
