We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 150 result(s).

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Blog Post: Getting to Know Afghan Newcomers: Considerations for Culturally Aware Communication

Author(s): Switchboard
Date: December 2, 2022
Topic(s): Case Management, Cultural Awareness
In the last year, over 80,000 Afghan newcomers have arrived in the United States. As with most populations, there is a lot of diversity and complexity among Afghans, and knowledge of these nuances helps us better serve newcomers. Culturally aware communication is especially essential for strong rapport building, which leads to smooth and successful integration …

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Blog Post: Could 40 Seconds of Compassion Make a Difference for Resettled Refugees?

Author(s): Switchboard
Date: October 31, 2022
Topic(s): Case Management, Community Engagement
The Question of Compassion People working in refugee resettlement are often motivated by compassion. This is perhaps especially true for those who engage directly with clients—caseworkers, casework assistants, volunteers, interpreters, and the range of housing, education, and employment specialists. Compassion is defined by Trzeciak & Mazzarelli as an “emotional response to another’s pain or suffering, …

Could 40 Seconds of Compassion Make a Difference for Resettled Refugees? Read More »

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Blog Post: The Uniting for Ukraine Support Line: Virtual Support for Ukrainian Humanitarian Parolees

Author(s): Switchboard
Date: October 28, 2022
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Humanitarian Parole, Program Eligibility
On April 21, 2022, President Biden announced the launch of a new program: Uniting for Ukraine (U4U). The program “provides a pathway for Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily in a two-year period of parole.” By matching Ukrainian applicants …

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Archived Webinar: Supporting Afghan Newcomers with Professional Backgrounds: Barriers, Opportunities, & Resources

Author(s): Switchboard
Date: October 13, 2022
Topic(s): Case Management, Employment
Subtopic(s): Career Advancement
This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Learn more about Switchboard at www.SwitchboardTA.org. Hosted on October 12, 2022 the training was delivered by Rebecca Fishman, Afghan Response Coordinator @Upwardly Global and Shabnam Manati, Onboarding Associate @Upwardly Global. Afghan newcomers bring a range of skills, education …

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E-learning: Responding to Intimate Partner Violence in Resettlement, Asylum & Integration Settings

Author(s): International Rescue Committee (IRC)
Date: October 3, 2022
Topic(s): Case Management
This module, developed by the IRC, will help explain the foundational skills of of supporting survivors of Intimate Partner Violence. You will learn what intimate partner violence is and what foundational skills you need to support survivors. On completion of this course you will: Learn about what is intimate partner violence (IPV) Understand the foundational skills of responding …

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Tip Sheet: Social Security Numbers for Noncitizens

Author(s): Social Security Administration
Date: September 26, 2022
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Social Security Number
This resource, created by the Social Security Administration, provides resources for noncitizens regarding social security numbers. Service providers and clients can use this resource and the Immigration webpage to find more answers about how to obtain a SSN, multilanguage resources, and resources for workers and students. 

Blog Post: Resource List: Serving Ukrainian Newcomers

Author(s): Cultural Orientation Resource Exchange (CORE), Switchboard
Date: September 19, 2022
Topic(s): Case Management, Cultural Awareness, Employment, Health, Mental Health and Wellness
Subtopic(s): Grief and Healing
In early 2022, President Biden announced that the United States would welcome 100,000 Ukrainian newcomers and others affected by the Russian invasion that took place in February. The resettlement network is working to support Ukrainians by providing available benefits and services, including those funded by the Office of Refugee Resettlement (ORR). This blog post, created …

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Blog Post: Conflicting Gender Norms: Complications and Considerations of Afghan Integration

Author(s): Switchboard
Date: September 16, 2022
Topic(s): Case Management
Subtopic(s): Gender Equality
August 2022 marked the one-year anniversary of the Taliban’s return to power in Afghanistan. It seems like a lifetime since we witnessed the chaos of rapid evacuations at Kabul International Airport. In this past year, Afghanistan has changed drastically under the Taliban’s governance, and the country has yet again produced one of the largest displaced …

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Blog Post: Six Tips for Quality Assurance of Employment Programs

Author(s): Switchboard
Date: August 25, 2022
Topic(s): Case Management, Employment
Subtopic(s): Case Documentation
Quality assurance is a program management system focused on ensuring staff meet employment program guidelines efficiently. Successful quality assurance (QA) improves program outcomes without increasing burdens on staff. However, when faced with the many competing priorities of managing an employment program, implementing QA strategies can feel daunting. Below are six tips for strengthening quality assurance …

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Toolkit: Cultural Validation and Translation Toolkit

Author(s): International Rescue Committee (IRC)
Date: August 22, 2022
Topic(s): Case Management, Cultural Awareness
This toolkit is designed to help agencies create a Cultural Validation and Translation Review process to ensure linguistic accuracy and cultural competence in messaging and services.